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Topic 4 Human Resources Flashcards | StudBud
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Topic 4 Human Resources
Topic 4 Human Resources
30 terms
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StudBud Administration
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A Multiple Choice quiz for year 9 students studying Business Studies
Flashcards
30 cards
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Practice quiz
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Questions
30
Answers
1
Low turnover is the same as
Lots of staff leaving
Low rate of retention
High rates of retention
Motivated staff
2
Communication between managers is
Downward communication
Upward communication
Horizontal communication
3
Which is a non-financial method of motivation
Piecework
Training
Fringe benefits
Job enrichment
4
Passing authority down to junior employees is known as
Consolation
Delegation
Relaxation
Relegation
5
Which does training not give to a business
Improved productivity
Improved rates of retention
decreased costs
More Motivated employees
6
Which one of these is not an example of Diversification
Nokia stop producing tyres and make phones
Argos being brought by Sainsbury's
Tesco selling insurance
Bic stop selling razors and make pens
7
The number of employees managed directly by another employee is know as
Span of Control
Delegation
Levels of hierarchy
Chain of command
8
Which is a benefit of using internal recruitment?
offers the opportunity for promotion
offers the business new ideas
likely to have an employee with the right skills
wider pool of people
9
Which of the following is a financial method of motivation?
Commission
Delegation
Job Enrichment
Training
10
Which are features of off-the-job training?
Can be expensive
Trained by a current employee
May not be right for the business
Outside of the workplace
11
Communication from CEO to Team Leaders is
Downward communication
Upward communication
Horizontal communication
12
Which is the top need according to Maslow
Self- Actualisation
Ego/Self-esteem needs
Safety neeeds
Love and Belonging needs
13
Who has the widest span of control?
A
C
D
B
14
Which document used inrecruitment and selection lists the qualifications and skills required
Job Description
Application form
Curriculum Vitae (CV)
Person specification
15
Low rate of retention is the same as
Low turnover of staff
Positive cash flow
on the job training
High turnover of staff
16
If a company was to get rid of B C and D this would be known as
Chain of command
Cutting Costs
Delegation
Delayering
17
Businesses have Organisation Structure because
It gives a clear indication of pay
Staff must know what their duties are
It gives staff motivation
Managers must know who they are responsible for
18
an Organisation chart is
a plan showing roles / relationships between all employees
a list of staff's birthdays / holidays
rarely used in business
establishes the business's overall goals
19
which is not a benefit of on-the-job training?
It brings new ideas into the business
Can be designed to meet business needs
Cheap
Avoids the need to pay for travelling employees
20
Someone's immediate superior or boss is know as a
shop floor worker
Line Manager
Director
Teacher
21
The power to control others and make decisions is
Authority
High paying
Responsibility
my prerogative
22
the jobs role of a company director is too
Take simple decisions e.g. allocate jobs
Establish goals / set long term plans for the business
Carry out basic duties
Deal with friction between departments
23
Who has the narrowest span of control?
C
B
A
D
24
Which is not a benefit of a motivated work force
Easy to attract new staff
Lower sales
Improved Employee retention rates
Increased Productivity
25
which is an example of off-the-job-training
A talk from a senior manager in the office
Completing a computer based training course at home
Shadowing a colleague
An external training provider comes to the factory
26
This kind of structure is called / allows for
Decentralised / Quicker decision making
Tall Structure / Narrow span of control
Decentralised / Important decisions made in head office
Centralised / all decisions in head office
27
Induction training is for
Managers
New employees
Experienced employees
28
Communication from managers to directors is an example of
Downward communication
Horizontal communication
Upward communication
29
a Tall structure has
Empowered employees
easy top down communication
larger level of hierarchy
Narrow spans of control
30
a flat organisational structure has which features
Lots of management levels
few Levels of hierarchy
More holidays taken
little responsibility for staff
