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Monitor Work Operations Session 3 Flashcards | StudBud
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Monitor Work Operations Session 3
Monitor Work Operations Session 3
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Session 3 Questions
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
Which of the below is NOT a benefit of having an efficient and effective workflow?
Maintaining consistency in product & service quality
Increasing periods of inactivity
Using all the available resources at the appropriate times
Carrying out work cost-effectively
2
___ your waiters to carry 3 plates at a time instead of 2 can reduce traffic & improve delivery
Telling
Ordering
Training
Encouraging
3
The success of a business is dependent on the management of income and expenditure levels
FALSE
TRUE
4
____ sustainability refers to ethical practices of business' in considering all people involved
Business
Ethical
Social
Environmental
5
Use of ____ in Hospitality business can be a benefit to the efficiency & accuracy of procedures
Technology
Management
Documentation
Staff
6
_________ refers to the record keeping that is required within the business
Documentation
Recording
Procedures
Administration
7
Which of the following is not one of the triple bottom line concept?
Environmental
Economic
Social
Customer Service
8
The ____ of your operations will go a long way to determining the amount of income you can make
Productiveness
Cost
Quality
Efficiency
9
Work Health, Safety and Security are desirable, but not required by law
FALSE
TRUE
10
Triple bottom line refers to economic terms, environmental terms, and social terms
FALSE
TRUE
11
Which of the following is NOT an example of sustainability improvements a business can make?
Run air-cons constantly all the time to save start up energy
Establish recycling policies
Use rainwater tanks
Recycle all bottles and cans
12
Which of the following is NOT a benefit of having an efficient and effective workflow?
Carrying out work cost-effectively
Minimising periods of inactivity
Maintaining consistency in product and service quality
Advertising costs are reduced
13
Up-sell or cross-sell is a great way of maximising revenue
TRUE
FALSE
14
Business need to meet market expectations or it will fail
TRUE
FALSE
15
Improving procedures does not translate into saving money
TRUE
FALSE