The best way to make sure we resolve the customers issue is? (choose all that apply)

Ask probing questions, Follow the flow in WFE

A U-verse TV customer is responsible for all of the following during installation EXCEPT:

Providing the tech with necessary equipment purchased online

Which phone numbers can be “ported in” to use for an AT&T Phone line?

AT&T land line, another company's land line, or a cellular number

What equipment is part of AT&T U-verse TV?

TV Receiver with DVR, Residential Gateway &Remote Control.

The 100Mbps Fiber tier is best for?

HD streaming, gaming, and sharing large files

What 3 items does a U-verse TV customer need in order to watch television in High Definition?

U-verse Receiver, High Definition Service, & an HD TV

With U-verse TV & AT&T Internet I can do everything from my PC, phone or Tablets EXCEPT:

Record local channels using Web Remote Access (WRA)

Which of the following is NOT true about AT&T Fiber

Speed is available anywhere that AT&T Internet is available

What can U-verse TV customers do with Total Home DVR?

Record up to four programs at once

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Questions 25

Answers

1
Which of the following is NOT a AT&T Phone offering?
AT&T Phone International Plus
AT&T Phone 200
AT&T Phone Unlimited North America
AT&T Phone 450
2
Earliest recorded freezing temperature in Tulsa was when?
September 15, 1908
August 31, 1964
October 31, 2019
October 7, 2012
3
The best way to make sure we resolve the customers issue is? (choose all that apply)
Transfer to mobility tech support
Ask probing questions
Follow the flow in WFE
Process credits
4
What schedule will you work next week?
Same schedule as this week
Tuesday - Saturday - 1:15pm - 9:00pm
Sunday - Thursday - 6am - 2:45pm
I have NO idea
5
Jerome is from?
A galaxy far, far away
Baton Rouge
Canada
Broken Arrow
6
A U-verse TV customer is responsible for all of the following during installation EXCEPT:
Providing access to all TV wall outlets
Ensuring the technician has access to any part of the house
Ensure someone over age 18 is home for the entire install
Providing the tech with necessary equipment purchased online
7
What is your best resource for current U-verse promotions and pricing?
att.com/uverse/promos
uverse.agent.resources
uverse.com/sales
My CSP
8
Which phone numbers can be “ported in” to use for an AT&T Phone line?
AT&T land line, another company's land line, or a cellular number
Only another provider’s number
Only an AT&T Telco land line number
An AT&T Telco land line or AT&T Wireless number.
9
Which of these plans is NOT an available Fiber internet plan?
100Mbps for $40
15Tbps for $75 month
1000Mbps for $60 month
300Mbps for $40 month
10
I feel like I will be successful taking U-Verse calls
True
False
11
Which one of these Tulsa sports teams is NO longer active?
Tulsa Roughnecks
Tulsa Twisters
Tulsa Oilers
Tulsa Drillers
12
What are the programming packages offered by AT&T U-verse TV?
U-Family, U150, U300
U150, U300, U450
U-Family, U150, U450
U-Family, U300, U450
13
U-Verse TV, AT&T Internet and AT&T Home phone use what protocol to deliver service?
Keebler Elve Magic
Internet
Satellite
Fairy Dust
14
Someone who likes to watch & record movies rejects your U450 offer, what's the next best offer?
U200
U200 with the Movie Package
U300
U-Family with HBO
15
What equipment is part of AT&T U-verse TV?
TV Receiver with DVR, HDTV Residential Gateway.
TV Receiver with DVR, Residential Gateway &Remote Control.
TV Receiver with DVR, HDTV Set & Remote Control.
HDTV Set, Residential Gateway, & U-verse Remote Control.
16
The 100Mbps Fiber tier is best for?
the connected home, multiple users, competitive gaming, telecommuting
multiple users, binge streaming, multiplayer gaming, working from home
HD streaming, gaming, and sharing large files
There are no limitations to this speed
17
What 3 items does a U-verse TV customer need in order to watch television in High Definition?
U-verse Receiver, AT&T Wireless Service & an HD TV
U-verse Receiver, High Definition Service, & an HD TV
HD dish antenna, AT&T High Speed Internet & an HD TV
HD dish antenna on the roof, a SuperBox & an HD TV
18
What is the maximum number of receivers you can order for customers who want AT&T U-verse TV?
5
8
Unlimited
2
19
With U-verse TV & AT&T Internet I can do everything from my PC, phone or Tablets EXCEPT:
Manage existing DVR recordings
Schedule DVR recordings for upcoming shows
Browse and search the Program Guide
Record local channels using Web Remote Access (WRA)
20
Which of the following is NOT true about AT&T Fiber
300 Mbps download speeds
Full Tech Install (FTI) is required
Speed is available anywhere that AT&T Internet is available
Delivers 100% fiber network speeds
21
Omar's Favorite NFL Team is?
Colorado Rockies
Denver Nuggets
Oakland Raiders
Denver Broncos
22
One of Robert's favorite phrases to use on the phone is?
I can process an adjustment of $25
That's not our problem
You should already know this
Put me on speaker phone
23
What 3 products make up AT&T's U-Verse service(s)
Electricity, Internet & Television
Cellular Phone, Television & Internet
Television, Laundry Service & Child Care
Internet, Television & Phone
24
Stephon went to which of these Tulsa area high schools?
Jenks
Booker T Washington
Sapulpa
Union
25
What can U-verse TV customers do with Total Home DVR?
Record up to four programs at once
Record unlimited programs simultaneously
Record up to two programs at once.
Record as many programs at the same time as there are TVs

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