management by objectives involves

setting objectives for employees-align with overall goals

Key performance indicators and other data sources should be examined

prior to and following change implementation

one advantage of investment in training is:

benefits the business by improving the skills of employees

which strategy best addresses objectives relating to the KPI of level of wastage

review ways to recycle materials in the production process

on the job training is

learning skills for your job, whilst working

which of the following is an example of poor termination practice

providing employee with email of termination with no reason

positive of dismissal, for the business is

opportunity for more skilled and productive worker to join

Lawrence and Nohria's 4 drives are:

acquire, bond, comprehend, defend

rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

which is a limitation of using staff motivation as a strategy to respond to KPIs

increased costs associated with incentives

manipulation can be best described as

devious influence over someone to get them to do what u want

If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate

not all resources are being used efficiently, issue of waste

the 3 levels of planning include

strategic, tactical, operational

growth in the rate of productivity indicates

the business is using resources more efficiently

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

the 5 steps of the planning process in order are:

define, analyse, develop, implement, monitor

examples of voluntary termination may include

retirement, resignation, redundancy

number of sales measures

number of output sold by a business

level of staff turnover:

indicates staff satisfaction, measures staff leaving the business who need to be replaced

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Duplicate of VCE Business Management Exam revision 2017 EHS AMES

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Answers

1
management by objectives involves
deciding on strategies to achieve business objectives
establishing the mission and vision statement
giving feedback to employees after appraisal
setting objectives for employees-align with overall goals
2
Key performance indicators and other data sources should be examined
by management staff on an annual basis.
prior to change being implemented
prior to and following change implementation
following change implementation.
3
one advantage of investment in training is:
benefits the business by improving the skills of employees
employee might leave the business after training investment
time consuming
takes employees away from their usual activities at time
4
which strategy best addresses objectives relating to the KPI of level of wastage
family day celebrations
expanding into overseas markets
review ways to recycle materials in the production process
training program for staff in retail sales
5
which of the following is not an example of a tangible good
bread
phone service
clothing
car
6
on the job training is
off the job training
learning skills for your job, whilst working
sending employees to a specialised training institution
monitor the performance of employees
7
which of the following is an appropriate strategy to respond to an increase customer complaints
lean management
ignore them
quality management
re-deployment of resources
8
quality control involves use of a system so a business achieves set standards in production
false
true
9
software that controls manufacturing processes is
computer integrated manufacturing
computer aided design
computer aided manufacturing
robotics
10
which of the following is an example of poor termination practice
providing employee with email of termination with no reason
providing employee with exit interview
providing employee with reasons for termination
providing employee with notice of termination
11
which of the following is not part of the workplace relations external environment
trade unions
employer associations
employees
fair work commission
12
which of the following is not an advantage of robotics in operations
repetition of tasks to same degree
maintenance costs
increased speed of production
perform specialised tasks
13
Lock & Latham's motivation theory is based on
career advancement
four drives
training and development
goal setting
14
which of the following is not a commonly used technique for carrying out appraisals
critical incident method
comparison method
off the job training
essay method
15
Maslow's hierarchy includes how many categories of needs?
5
4
3
6
16
positive of dismissal, for the business is
opportunity for more skilled and productive worker to join
disrupted work teams
loss of productivity whilst waiting for replacement
cost & time of recruitment and selection to replace position
17
which of these is not a type of waste identified by lean management
conveyer belts
overproduction
excess motion
excess inventory
18
__ is the ability of a business to develop strategies for a competitive edge
delegating
leadership
competitors
competitive advantage
19
Lawrence and Nohria's 4 drives are:
achievement, training, motivation, defending
fitting in, career, advancement, comprehending, money
acquire, bond, comprehend, defend
money, learning, frienships, threats
20
rate of staff absenteeism measures
number of staff leaving the business
number of sick people in the workplace taking days off
number of staff retiring
number staff that neglect to turn up for work when scheduled
21
what is materials handling
planning materials
physical handling of goods
monitoring stock
minimising costs
22
change affects stakeholders that are internal to the business only
false
true
23
which of these is not an element of corporate culture
values and practices
symbols
rituals and celebrations
human resource management
24
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased staff turnover
increased costs associated with incentives
increased staff retention
increased productivity
25
manipulation can be best described as
devious influence over someone to get them to do what u want
forcefully attacking someone you don't like
providing support to employees
bullying individuals
26
the resources used in the process of production are
underput
input
output
overput
27
real corporate culture can be seen in
objectives
slogans
behaviour
policies
28
a type of business structure that has 'pty ltd' in it's name
trust
sole trader
private limited company
public listed company
29
the unfreeze sage of Lewin's 3 step model may include
accepting the need for change
providing training
empowering action
evaluating the effectiveness of the implemented change
30
360 degree feedback is an approach that is used within
employee self evaluation
employee observation
all of the above
management by objectives
31
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
implement change
improve operations
increase profit
improve motivation
32
An advantage of compute aided design is
up front costs
encourages creativity
requires ongoing training
33
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
customers are dissatisfied with the product
staff are unhappy and leaving the organisation
staff have increased efficiency of resources
not all resources are being used efficiently, issue of waste
34
the 3 levels of planning include
internal, external, macro
send, receive, feedback
high, medium, low
strategic, tactical, operational
35
growth in the rate of productivity indicates
the business is using resources more efficiently
the business has lost market share
the business is using more input to produce fewer output
the business is using resources less efficiently
36
which is a disadvantage of off the job training
costs less
more expensive with fees
professional help
employees are familiar with environment
37
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
38
a sole trader business has unlimited liability
false
true
39
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
clarity, creative, safe, teamwork, feedback
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
40
the 5 steps of the planning process in order are:
define, analyse, develop, implement, monitor
define, prepare, operate, implement and develop
create, analyse, evaluate, monitor and define
eat, sleep, rave, repeat
41
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of staff turnover
Percentage of market share
Level of wastage
Rates of staff absenteeism
42
Workplace relations is a key responsibility of which functional area of the business
human resource management
operations
finance
marketing
43
In order for an EBA to be approved by the Fair Work Commission, it must:
All of the above
Include a dispute resolution procedure
Include no unlawful terms.
Pass the Better Off Overall Test (B.O.O.T).
44
examples of voluntary termination may include
resignation, dismissal, retirement
retrenchment, dismissal, redundancy
retirement, retrenchment, dismissal
retirement, resignation, redundancy
45
which of the following is not a learning organisation discipline
systems thinking
personal mastery
mental models
communication
46
'the big issue magazine' is an example of
private limited company
public listed company
government business enterprise
social enterprise
47
which of the following is a stakeholder from the external environment
shareholders
trade unions
directors
management
48
at CUB, raw materials that are used in the transformation process include
conveyor belts
bottle beer
wheat
computers
49
number of sales measures
number of input bought
number of days staff are absent
number of output sold by a business
number of employees
50
level of staff turnover:
indicates staff satisfaction
measures staff leaving the business for lunch
measures staff leaving the business who need to be replaced
indicates how safe a workplace is
51
which is not verbal communication
phone call
slouching
postcard
email
52
what is the first step by HR Managers to negotiate workplace agreements
consult widely
lodge agreement
be aware of all relevant awards and legal requirements
exercise care with wording of agreement
53
managers unite with staff to make decisions together, what style is this?
autocratic
consultative
persuasive
participative
54
Kurt Lewin developed the 3 step model and which other theory
four drives theory
goal setting theory
force-field analysis theory
hierarchy of needs theory
55
Exporting is a strategy that:
is only profitable when the value of the aus dollar is high
more accessible to all business due to emergence of internet
is only available to medium and large businesses.
involves buying goods and services from foreign businesses.
56
management skills requires to manage change are
communication, delegation, planning
leadership, academia, negativity
interpersonal, training and money
proactivity, leading, organisational inertia
57
3 types of performance related pay are:
pay increases, bonuses and commissions
pay increases, bonuses and career advancement
bonuses, share plans and gain sharing
pay increases, commissions and a day off
58
the operations manage area is responsible for
installing and maintaining technology
managing the financial aspects of the business
production of the business output
the marketing mix
59
a business that is owned by a minimum of two and maximum of 50 is
public listed company
social enterprise
partnership
sole trader
60
the process that a business go through to become a register company and separate legal entity
globalisation
arbitration
incorporation
transformation
61
Business facing financial stress with possibility of job cuts. which style suits best?
participative
persuasive
autocratic
laissez-faire
62
The correct categories of Maslow's hierarchy of needs are..
physiological, safety, social, esteem, actualisation
money, friendships, job security, goal setting, commission
food, shelter, cognitive development, OH&S, teamwork
physiological, security, love, esteem, collaboration
63
The drive to comprehend includes
to remove threats to one's safety
the need to form relationships with others
desire to own material goods, obtain status and power
the desire to satisfy one's curiosity and learn new skills
64
which of the following includes 2 materials management strategies
just in time and forecasting
just in time and CAM
inventory control and automated production lines
lean management and quality control
65
Organisational inertia is
unenthusiastic response from employees to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from management to a proposed change
enthusiastic response from management to a proposed change
66
termination is
quitting the job
employee decides to no longer be part of the labour force
the ending of employment of an employee
dismissing an employee as not enough work to pay them
67
which of the following are the 3 key principles of total quality management
quality control, quality assurance, quality circles
employee focus, customer empowerment, continuous improvement
improve employees, continuous customer, empowerment focus
continuous improvement, customer focus, employee empowerment
68
which of the following is not a characteristic of a service business
inputs are usually more physical
produces an intangible output
is performed
is more likely to have differences in how output is received
69
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Locke & Latham
Maslow and Lawrence & Nohria
Maslow and Locke & Latham
Lawrence & Nohria and Lewin
70
when you have an experienced, highly qualified team, you should use a persuasive approach
true
false
71
net profit figures is best described as
the total products a business has sold
what remains when expenses are deducted from revenue
a business total sales
a business total revenue
72
which strategy is particularly great for marketing on product label
quality assurance
quality control
total quality management
lean management
73
Which of the following is a non-financial motivational strategy?
commissions
share plans
support and sanction
gain sharing
74
involves series of checks throughout production to ensure output meets predetermined standards
quality assurance
total quality management
lean management
quality control
75
change always results in positive outcomes for stakeholders
false
true
76
output of a service business is tangible
false
true
77
What statement best suits laissez-faire management style
manager consults with employees before making decisions
manager unites with staff to make decisions together
manager attempts to sell decisions to staff
employees assume total responsibility for making decisions
78
what is one responsibility of employers regarding workplace relations
good faith bargaining
represent employees to create an award agreement together
lean management principles
setting the minimum wage
79
increase in number of customer complaints can indicate
increase in productivity
improvements in quality
increase in customer dissatisfaction
improvements in staff morale
80
what is the main purpose of managing waste
reduce staff absenteeism
indicate staff satisfaction
assist quality
assist operations and improve efficiency
81
personal mastery does not involve
developing the ability to focus energy
scrutinising what the business does
developing competence and skills
looking objectively at one-self
82
high risk strategies are likely to not result in
greater long term resistance to change
individuals feeling supported in their opinion
individuals feeling tricked
individuals submitting, but becoming resentful
83
which list of strategies can be used to address the KPI of level of staff turnover
motivation, lean production, economics of scale
training, quality management, technology developments
training, waste management, motivation
motivation, training, management styles
84
Good workplace relations requires management to
remove employees who complain about their working conditions
allow employees to have whatever they request
workplace agreement is lowest cost option for the business
provide fair wages & working conditions & recognise employee
85
leadership is the process of
negatively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
86
four most common low risk strategies to overcome employee resistance are
empowerment, support, communication, incentives
empowerment, incentives, intimidation, support
communication, empowerment, bribes, incentives
communication, threat, empowerment, support
87
which is not a management skill
communicating
planning
delegating
forecasting
88
which of the following is a characteristic of a manufacturing business
produces tangibles
process/production occurs simultaneously to consumer buy
produces services
is performed
89
what management style only TELLS staff what decisions have been made, with no input or reason
participative
persuasive
autocratic
consultative
90
a similarity between quality control and quality assurance is
both involve checking of product against standards
both involve only internal stakeholders focusing on quality
both speed up the production process
both involve an external institute to check the product
91
an automated production line and conveyer belt is best when producing a variety of custom items
false
true
92
managers can gain trust and support through persuasion, what management style suits this
persuasive
participative
laissez-faire
autocratic
93
A successful differentiation strategy requires:
ongoing investment in research, development and innovation.
an effective marketing campaign.
the business to manufacture a quality product.
all of the above.
94
percentage of market share is calculated by
subtracting a business total sales from industry sales
dividing a business sales by total industry sales
multiplying expenses by revenue
dividing total profits by total expenses
95
Which KPI is relevant to a manager being concerned about employee wellbeing
Net profit
Number of customer complaints
Number of workplace accidents
Rates of staff absenteeism
96
According to Porter, the most successful businesses implement:
the cost leadership strategy.
the strategy that suits their business circumstances.
the differentiation approach.
both strategies, to help maximise their chances of success.
97
___ is responsible for coordinating all activities from acquiring to terminating employees
sale and marketing manager
employees manager
human resource manager
operations manager
98
how many types of waste are identified by lean management
5
7
1
6
99
management skills are used to
increase profits
increase market share
all of the above
increase productivity
100
employees should be supported and communicated with at which stage of the 3 step change model
unfreeze
change
re-freeze
all 3 steps

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