Reason Code Quiz

Question 1

Which of the following Lines of Business are NOT used by KCC agents?

Accepted Answer

Jewelry

Question 2

Which Contact Type is used for positive store associate feedback?

Accepted Answer

Praise

Question 3

The Current Issue Reason is used for hot topics and trending issues?

Accepted Answer

True

Question 4

What Reason would you use if a customer wanted to add items to an order?

Accepted Answer

Modify

Question 5

The trio of fields that collectively make up a Reason Code are Line of Business, Reason, and Driver?

Accepted Answer

True

Question 6

What Delivery Fulfillment Type will cause the Fulfillment Location field to be required?

Accepted Answer

Kroger Delivery - Fulfillment Network

Question 7

Which Line of Business is used for "missing fuel points"?

Accepted Answer

Online order- Loyalty

Question 8

Which Line of Business is used if a customer asks about our coupon policy?

Accepted Answer

Questions 8