Section 2 People in Business

An amount paid for each unit of output.

Communication between members of the same organisation.

The enjoyment derived from feeling that you have done a good job.

This leadership style is effective when the group is familiar with their roles and needs little supervision:

When workers are young and inexperienced, this might be the most appropriate leadership style:

The appropriate time to use this leadership style is when the business is in times of crisis:

The amount paid to an employee for one hour of work.

The transferring of a message from the sender to the receiver, who understands the message.

Managers with a direct responsibility for people below them in the hierarchy of an organisation

Senior managers who lead a particular department or division of a business.

The reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon.

A decision taken by a manager or a company because of the moral code observed by the firm.

A group of employees who have joined together to ensure their interests are protected.

Establishing the workforce needed by the business for the foreseeable future in terms of number and skills of employees

Which function is responsible for obtaining resources and allocating them?

Payment for work, usually paid weekly.

The number of subordinates working directly under a manager.

A system whereby a proportion of the company’s profit is paid out to employees.

Payment for work, usually paid monthly.

The process of evaluating candidates for a specific job and selecting an individual for employment.

When messages are sent through established channels using professional language.

This is a style of leadership that promotes the active participation of workers in taking decisions:

Involves using groups of workers and allocating specific tasks and responsibilities to them.

An additional amount of payment above basic pay as a reward for good work.

This is one of the benefits of a well-motivated workforce

Involves looking at jobs and adding tasks that require more skill and/or responsibility.

When an employee is no longer needed and so loses their job. Not due to their work being unsatisfactory.

Creating objectives for the business is the main characteristic of this function of management:

Involves being trained away from the workplace, usually by specialist trainers.

Which function is responsible for ensuring consistency between different parts of the firm?

This is an example of a fringe benefit.

The art of motivating a group of people towards achieving a common objective.

Occurs by watching a more experienced worker doing the job.

The structure in an organisation which allows instructions to be passed down from senior to lower levels of management.

Involves workers swapping around and doing each specific tasks for only a limited time and then changing around again.

This is one of the benefits of a well-motivated workforce

An introduction given to a new employee, explaining the business’s activities, procedures and meeting fellow coworkers.

When a vacancy is filled by someone who is an existing employee of the business

Which of these leadership styles leaves much of the business decision-making to the workforce?

Giving a subordinate the authority to perform particular tasks.

What are the five functions of management?

Communication between the organisation and other organisations or individuals

When information is sent and received casually using everyday language.

A document which outlines the requirements, qualifications, and expertise for a job.

Refers to a diagram that outlines the internal management structure.

When all employees must be a member of the same trade union.

Factors that stop effective communication of messages.

Outlines the responsibilities and duties to be carried out by someone employed to do a specific job.

Which of the following is a style of leadership that keeps all decision-making at the centre of the organisation?

This leadership style is based on the approach that the manager is in a better position and knows what is best:

The advancement of an employee in an organisation.

Solving problems is a characteristic of which of the following management functions?

Payment relating to the number of sales made.

The process from identifying that the business needs to employ someone up to the arrival of applications.

Refers to managers/supervisors/other employees who are given a similar level of responsibility in an organisation.

When employment is ended against the will of the employee, usually for not working in accordance with the contract.

A type of law court that makes judgments on disagreements between companies and their employees.

When a vacancy is filled by someone who is not an existing employee and will be new to the business.

Employment that will usually work 35 hours or more a week.

The process of improving a worker’s skills.

Refers to the levels of management and division of responsibilities within an organisation.

The reason why employees want to work hard and work effectively for the business.

Guiding people to carry out tasks is which of the following functions?

Employment that is often considered to be between 1 and 30-35 hours a week.

Specialists who provide support, information and assistance to line managers.

Involves a message which does not call for or require a response.

Identifies and records the responsibilities and tasks relating to a job. 

When the business needs a new way of thinking or a new solution, the best leadership style is:

A legal agreement between an employer and employee, listing the rights and responsibilities of workers.

When the receiver gives a response to the message and there is a discussion about it.