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Hospitality & Tourism Test
Hospitality & Tourism Test
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DECA Hospitality and Tourism Exam
Flashcards
45 cards
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Questions
45
Answers
1
What information should appear in the first paragraph of a letter of application?
Name of applicant
Job applying for
Salary requirements
Telephone number
2
What should employees be willing to accept when defending their ideas objectively?
Critical feedback
Additional responsibility
Personal attack
Nonverbal support
3
What is needed to post a web page to a website?
Affiliate partner
PDF reader
Wireless router
Web server
4
One of the characteristics of the form of business ownership known as an LLC is that
it is required to have at least three owners (members).
this kind of business can last indefinitely.
the owners property cant be taken to pay the business's debt
the IRS collects taxes based on the LLC's gross income.
5
The primary purpose of collaborative software applications in the business environment is to
share information.
maintain authority.
archive old documents.
interpret data.
6
Why is it important for speakers to rehearse an oral presentation?
allows the speaker to analyze the accuracy of the message
provides the speaker with verbal feedback from the audience.
encourages speaker to develop the notes for the presentation
helps the speaker improve the delivery of the message
7
What trait is demonstrated when employees treat customers with respect and without prejudice?
Honesty
Integrity
Consideration
Empathy
8
What is one reason that a business might make its financial records available to a bank?
To pay a mortgage
To deposit funds
To obtain credit
To open an account
9
Which of the following is typically the first step in holding a group discussion:
Find out what group members know about the subject.
Make sure group members understand the group's purpose.
Summarize what the group has said during the discussion.
Build on another group member's comment.
10
What type of debtor-creditor relationship involves the acquisition and use of credit cards?
Implied
Voluntary
Unintentional
Customary
11
Which of the following procedures is usually a part of the new-employee orientation process:
On-the-job training
Tour of the facilities
Evaluation of performance
Meeting with a counselor
12
The Abbey Hotel uses multiple channels of distribution so that
there are multiple ways for guests to reserve their rooms.
the hotel manager has multiple chances to speak with staff.
housekeeping has multiple opportunities to clean guest rooms
the hotel restaurant offers a multitude of menu choices.
13
Developing a personal budget is an effective way to
pay bills.
calculate assets.
increase debt.
manage money.
14
Which of the following is a tip that you should follow about office politics:
Work hard.
Listen and observe others.
Voice your opinions readily.
Keep to yourself.
15
An effective time-management approach for the manager of a large staff of employees would be to
build flexibility into his/her schedule.
fill each day's work schedule completely.
block off six hours of uninterrupted work time daily.
delegate most managerial responsibilities to an assistant.
16
Which of the following is an example of a business applying information to accomplish a task:
Conducting research on consumer preferences
Examining promotional activities of competitors
Developing questionnaires for local surveys
Reviewing data on trends to develop new products
17
Electrical storms, floods, and earthquakes are examples of __________ risk.
marketing
human
economic
natural
18
A buying decision begins with a(n)
need.
information search.
assessment of options.
choice.
19
What is the core product that cruise lines provide passengers?
Food service
Entertainment
Transportation
Luggage handling
20
How has the spread of capitalism in the world since the early 1990s affected business?
it has reduced labor costs.
It has provided increased protection for domestic businesses
It has encouraged the growth of a global economy.
It has led to improvements in technology.
21
The first step in resolving a conflict occurs when one of the two people
acknowledges the conflict.
discusses resolution options.
asks for a third party's opinion.
remains calm and objective.
22
Negotiators decide how to get what they want by
being aggressive.
establishing rules.
developing strategies.
making demands.
23
Which of the following is a reason that businesses extend credit to customers?
To save money
To be competitive
To take advantage of the convenience
To purchase stock as needed
24
The production activity that obtains all the resources needed for production to take place is
dispatching.
routing.
scheduling.
purchasing.
25
The formula that is generally used to measure productivity is
inputs divided by labor.
labor divided by resources.
outputs divided by inputs.
goods divided by time.
26
Which of the following is not a behavior of an achievement-oriented person:
Not being satisfied with current performance
Taking big risks
Taking responsibility
Producing high-quality work
27
To help project managers identify the resources needed for a project, they often develop
timelines.
checklists.
summaries.
schedules.
28
One of the characteristics of travel & tourism marketing is that it has a significant impact on
world climates.
local economies.
social sciences.
historical facts.
29
Which of the following is not an example of demographic data:
Religious affiliation
Employment status
Education
Need for convenience
30
Which of the following is not a benefit of maintaining a positive attitude:
Learning new skills more easily
Enjoying better personal relationships
Earning fame and money
Achieving your goals
31
Producers are willing to manufacture more of a product when
its selling price is increased.
production costs are increased.
demand for the product is decreased.
its selling price is decreased.
32
Which of the following is a true statement about change:
Change comes in only one form.
Change can be avoided.
All changes are good.
Everyone reacts differently to change.
33
To make sure the purpose of the content is clear, the data that are placed in a table should be
included in the appendices.
attractively presented.
properly labeled.
placed in the report's margins.
34
Effective coaches are patient, dependable, and
approachable.
critical.
distracted.
entertaining.
35
When a business buys buildings and vehicles money is flowing out of the business to acquire
staples.
products.
assets.
supplies.
36
Which phase of the business cycle would have an unfavorable effect on the business environment:
Maturity
Remission
Expansion
Contraction
37
A memorandum is typically used for communication that takes place
infrequently.
within a business.
among competitors.
between friends.
38
The American Marketing Association and the Canadian Marketing Association are examples of
focus groups.
trade associations.
support groups.
professional organizations.
39
Using an orderly and systematic approach to jobs should make a worker more
careless.
productive.
tense.
open-minded.
40
Form utility applies only to tangible goods such as
movie tickets.
sweatshirts.
dry cleaning.
doctor's advice.
41
What type of safety hazard might be created by plugging too many machines into one wall outlet?
Electrical
Material
Production
Operational
42
The project manager controls what the project will and will not do, known as the project's
scope.
schedule.
plan.
budget.
43
Which of the following is a trend in information management:
Decreased competition
Increased compliance laws and regulations
Decreased number of electronic documents
Increased number of workers in the office
44
Gestures are classified as part of __________ communication.
written
nonverbal
verbal
audiovisual
45
What is the first step in handling customer complaints?
Ask the customer to be brief.
Make a record of all the facts.
Call the manager for assistance.
Let the customer explain the problem.
