Effective speakers can always

simplify very complex topics and concepts for the listeners.

In business communication noise means...

anything that disrupts your ability to hear the speaker

You appear distant and unwilling to communicate if you...

fold your arms in front of you defensively

To make sure you get the directions straight you should always

take notes, ask questions and summarize the instructions

A rough draft of your paper should be submitted 1st and should

should include the outline and your research

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Duplicate of NCCER 00107-09 BASIC COMMUNICATION SKILLS

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Questions 15

Answers

1
Effective speakers can always
keep their audience from getting bored
get people to do what they want them to do
get a good laugh
simplify very complex topics and concepts for the listeners.
2
In business communication noise means...
playing music in your headphones
anything that disrupts your ability to hear the speaker
the running of tools and machines
traffic and other ambient noises in the area
3
Your ____silently communicates whether or not you are paying attention to a speaker
permit
jargon
body language
text message
4
To find an alphabetical listing of topics in a book, consult the ______
Italics
memo
punch list
index
5
In a list, a large dot is called a(n)
fonts
glossary
graph
bullet
6
You appear distant and unwilling to communicate if you...
don't make eye contact with a speaker
fidget while someone else is talking
stand with hands on hips
fold your arms in front of you defensively
7
You can find a book's chapters and headings listed in a(n)
active listening
table of contents
electronic signature
table
8
To make sure you get the directions straight you should always
record the speaker
just try to "wing" it the best you can.
take notes, ask questions and summarize the instructions
write it down word for word and recite it to the speaker
9
A rough draft of your paper should be submitted 1st and should
be submitted in pencil for easy editing.
look the same as your finished paper
be done before you prepare an outline
should include the outline and your research
10
_____are a type style that uses slanted print to emphasize text
Italics
table of contents
memo
punch list
11
Often, books will include additional detailed information in a(n)
appendix
fonts
bullet
glossary
12
Providing feedback is an essential part of the _____process
body language
permit
active listening
jargon
13
To insure the overall accuracy of any typed information you should
type it on a typewriter before using the computer
have your supervisor type it for you
proofread for accuracy
never type anything always submit anything in person
14
With experience, you will learn more of the ____to use to communicate with other workers
text message
permit
jargon
appendix
15
A(n) _____includes the definition of terms used in a book
Italics
glossary
graph
index

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