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Phase 3 Final part 2 Flashcards | StudBud
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Phase 3 Final part 2
Phase 3 Final part 2
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Answers
1
what should you do if a client is running late and you still have time to take the client ?
politely tell the client you can no longer accept their business
provide the client with services without mentioning their tardiness
ask the client to reschedule anyhow
politely advise a client of the late policy
2
Why would you avoid attaching hair additions against the clients natural growth pattern
Thermal fusion
Synthetic fibers
To avoid discomfort and possible hair damage
Slow burning
3
Canvas covered head forms are known as
Base heads
Wig blocks
Doll heads
Wig squares
4
What hair additions methods involve applying heat to melt the addition to natural hair
Gluing
Track and sew
Bonding
Thermal fusion
5
The type of insurance that covers the salon in case of a natural disaster or fire is called:
malpractice
product liability
property insurance
worker’s compensation
6
A rental agreement is known as a:
waiver
lease
W-2
loan
7
Work in a well-ventilated area when working with:
anti-dandruff shampoos
liquid dry shampoos
Gel
conditioner
8
What type of wigs and hairpieces are considered the most expensive
flammable
hand tied
semi-hand tied
machine tied
9
Which of the following is probably the most effective way to build clientele?
Word-of-mouth
Guest appearances
Business cards
Advertisement
10
which of the following results will NOT be produced when a synthetic wig fiber is held over a flame?
rapid burning
slow burning
no odor
melting on the ends
11
Which type of insurance protects the salon owner from employee's negligence?
premise
social security
malpractice
product liability
12
Networking provides all of the following benefits
except
Provides opportunities for career
Contacts create difficult situations that turn into real problems
Provides a good way to learn about trends in the industry
Gives access to people and resources within the industry
13
Which type of hairpiece attachment allows the client’s hair to be pulled through for blending purposes?
curl segment
switch
integration
cascade
14
What type of salon business involves and individual paying rent to an owner for the use of a station or suite
Indentured servitude
Franchise
Sole proprietorship
Independent contractor
15
If you are going to be absent or have vacation time, you would take all of the following steps EXCEPT:
d. reschedule client with another designer
c. avoid telling the client
b. prebook your client
a. notify your client
16
What is an asset?
Something the business owns
A debt
A loan
A department of the business
17
human hair strands will produce which of the following results when held over a match flame?
burn slowly
produce no odor
melt on the ends
burn rapidly
18
All of these are ways to demonstrate your personalized approach EXCEPT:
securing your guests valuables
asking about important events in your guests life
chatting w/other designers during a salon service
responding to your guests verbal & nonverbal expressions
19
Pareto's principle is also called___.
bottom 80
80/20 rule
20/80 rule
top 20
20
Salon is sued by a client who claims injury from using a salon product, what type of insurance will protect salon?
Malpractice
Product liability
Workers compensation
Property or premise
21
Hair color should not be applied to:
synthetic wigs
human hair wigs
hair additions
wiglets
22
The formulation of synthetic wigs is based on what type of product?
petroleum
yak
animal
canvas
23
What is an example of a key to a successful client relationship?
Do whatever you want without permission from the client
Teach clients how to maintain their look at home
Let clients know you are too busy for them
Make every client wait at least 15 minutes so they know how busy you are
24
The first person to greet a client coming into the salon, in most cases, is
The salon owner
The stylist
Your Mama
The receptionist
25
Insurance benefits might include all of the following EXCEPT:
Car Insurance
Health Insurance
Accident Insurance
Life Insurance
26
What are examples of job benefits?
Paper work, sick days
Job duties
Health insurance, vacation time, sick days
Health insurance, clothes, hair
27
Which of the following characteristics will contribute to career success?
respecting knowledge of others
avoiding change and acceptance
living in the past
avoiding criticism
28
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
consider your budget
be specific
include alternate plans
avoid alternate plans
29
What type of hair piece is constructed with a combination of synthetic and hand-tied human hair
Machine-made wig
Semi-hand tied wig
Hand-knotted wig
Hair extension
30
Which form of advertising involves sending out flyers or postcards?
Involvement in community events
Direct mail advertising
Word-of-mouth advertising
TV and radio advertising
31
What type of hair addition involves pulling natural hair and the extension piece through a bead then closing with pliers
Keratin tip
Beading/tubing
Track and sew
Bonded
32
When shrinking a cap wig use a block one size smaller than the wigs’s
Width
Circumference
Dimensions
Length
33
How often should human hair wigs be cleaned?
Every two months
Once a week
Daily
Every 2 to 4 weeks
34
Why are human hair wigs more expensive
Cutting off the added hair
Before service wig
Supply human hair is limited
Consist of elasticized mesh fiber base
35
Hairpiece worn by men to cover bald or thinning hair spots
Fall
Toupee
Braid
Chignon
36
Which of the following wig types simulates natural hair growth and creates a natural look?
Cap
Semi-Hand-Tied
Hand-knotted
Machine-made
37
What is the definition of clientele
Someone who visits your business once in a while
Someone who makes habitual use of your business
Someone who uses your business one time
Someone who stops in to use the bathroom
38
Which of the following methods describes attaching hair wefts using a special adhesive?
off-the-scalp braiding
liquid bonding
track and sew
on-the-scalp braiding
39
The type of human-hair wig that's most costly is:
European
Asian
Indian
South American
40
What is a set amount of income given to an employee on a weekly or monthly basis?
Salary
Booth rent
Commission
Payroll
41
What tool detangles and styles wigs, hairpieces and hair additions?
Shears
Rollers
Comb
Razor
42
How many standardized colors are on the J and L Color Ring?
60
50
80
70
43
For a wig service, when should you wash your hands?
during the service
only when the client requests it
only when visibly dirty
before the service
44
Taking money from a cash register is an example of?
unethical behavior
ethical behavior
45
Selling additional services to clients beyond what they originally scheduled for a visit is called:
Promoting Referrals
Upselling
Prebooking
Client Retet
46
What is the best form of advertising?
radio ads
commercials
word of mouth
social media
47
Which stitch is used to secure a weft at either end or across the length of the weft/track?
double-lock stitch
lock stitch
overcast stitch
cross-over stitch
48
Hair addition is attached to what part of the hair
midstrand
ends
root
base
49
What type of hairpiece is constructed with combination of synthetic hair and hand-tied human hair?
hand-knotted
semi-hand tied wig
hair extension
machine-made wig
50
What do salon owners need to apply for before hiring employees?
drivers license
Federal employer ID number
library card
credit card
51
Consistency is
Everyone doing their own thing
Everything is done in a sloppy and messy manner
Things happen in a uniform way
Every stylist for themselves
52
Synthetic wigs should be cleaned
Every 4-6 weeks
Never
Once a month
Every 6-12 weeks
53
The type of insurance that covers the salon in case of a natural disaster or fire is called:
worker's compensation
property or premise
product liability
malpractice
54
Which of the following terms refers to all money owed?
assets
net worth
financial status
liabilities
55
The needle that is used to sew extensions onto a track should be:
straight or curved
curved and sharp
short and flat
long and thin
56
“ Is this something I can commit to” is a question that would help determine if a goal is
Measurable
Realistic
Unreasonable
Achievable
57
Which braid is used as a support structure when performing the track and sew hair addition
any on-the-scalp braid
three-strand on-the-scalp braid
three-strand off-the-scalp braid
any off-the-scalp braid
58
turning a $30 ticket into a $50 ticket is an example of .....
demographics
upselling
client profiling
targeting
59
The ideal salon arrangement has an efficient traffic pattern providing
a remote reception area
80 sq feet per designer
the least steps for the client and designer to travel
the most steps for the client and designers to travel
60
What hairpiece has a base that covers the crown, occipital and nape area?
chignon
braid
switch
fall
61
coloring procedures used on human hair wigs or hairpieces can include allof the following EXCEPT:
temporary rinses
high level (lightener) oxidative colors
semi-permanent colors
fillers or low-level (darker) oxidative colors
62
The combination of a client’s service total and retail total for one visit is their:
Average ticket
Average appointment
Average day
Average profit
63
When staff members take individual initiative to stay on top of things and to pay attention to detail
conflict management
cooperation
with-it-ness
problem-solving
64
What is usually the largest expense in operating a salon?
Salaries or commissions
Advertising
Snacks
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