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Topic 4 - Human Resources Flashcards | StudBud
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Topic 4 - Human Resources
Topic 4 - Human Resources
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HSC Business studies - human resources
Flashcards
20 cards
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Questions
20
Answers
1
Disputes occur in the workplace. What tactic does the HR manager use to resolve these disputes?
Negotiation
Grievance procedures
All of the above
Mediation
2
Under Work Health and Safety (WHS) legislation a retail store employee is obliged to?
Ensure that customers are satisfied.
Be mindful of the well being of other employees.
Apply for long service leave
Do a fair day’s work for a fair pay.
3
Work patterns in Australia have changed over. An example of such a change is the decrease in
Casualisation
Full-time male participation.
Part-time positions
Female participation
4
Which of the following is a breach of anti-discrimination legislation?
Constantly making fun of a new employee
Paying a man a higher wage than a woman doing the same job
Offering discounts to holders of senior citizens’ cards
Advertising a job that requires fluency in an Asian language
5
A contractor is an '........' provider of services to a business.
external
internal
6
What is a stakeholder?
Have common interest in the survival & success of a business
Holds stakes
Short term, irregular and uncertain employees
External provider of services to the business
7
Al works 20hrs a wk, he is entitled to sick leave & holiday pay. What type of contract is this?
Casual part-time
Casual full-time
Permanent full-time
Permanent part-time
8
Sam's business plan ensures women have better access to senior positions. This addresses...?
Workers compensation
Anti-discrimination
Equal employment opportunity
Work Health and Safety
9
A business places a job vacancy ad on its website. Which aspect of HRM is this an example of?
Maintenance
Recruitment
Development
Selection
10
Which of the following occurs during the
acquisition
stage of the HRM process?
Induction
Training
Developing a job decision
Conducting performance management
11
Which of the following is a appropriate strategy for businesses in managing cultural diversity?
Providing service face-to-face and through e-commerce
Adopting a pluralist perspective on conflict
Providing signs in different languages for customers
Implementing a team structure
12
Fulltime employees in Aus. are entitled to 4wks annual leave.What is the legal basis for this?
Common law
Industry awards
National Employment Standards
Workplace health and safety legislation
13
Which of the following is an entitlement of Australian employees?
Wage increases every year
Cost of living wage increases
Minimum employment standards
New employment contracts every two years
14
What
Act
enforces minimum employment terms and conditions?
Competition and Consumer Act 2010
Fair Trading Act 1987
Work Health and Safety 2011
Fair Work Act 2009
15
Outsourcing
is often used to obtain
cost advantages/cost savings
superior service
better functional quality at a lower cost
All of the above
16
Sams job is to set goals for employees and give them feedback.What best describes this process?
Recruitment
Performance management
Dispute resolution
Job design
17
What is the most likely impact of a recession on human resources?
Decrease in involuntary separation
Increase in wages
Increase in overtime
Decrease in employee bargaining power
18
What are the 4 processes of HRM?
Acquisition, development, maintenance & recruitment
Acquisition, development, maintenance & separation
Acquisition, development, maintenance & leadership
Acquisition, development & separation
19
An employment contract is a legally binding, formal agreement between?
employer and employee
employer and trade union
consumer and employee
employer and wholesaler
20
The
GFC
caused businesses to reduce employee numbers. What type of influence on HR was this?
Government
Financial
Legal
Economic
