Managing Technology in the Hospitality Industry

Question 1

The function guest accounting module that compares current folio balances with a house limit is

Accepted Answer

a credit monitoring routine.

Question 2

A hotel lobby self-service kiosk can perform which of the following functions for guests?

Accepted Answer

place wake-up calls for guests

Question 3

Which of ingredient file from recipe management software enables managers to track ingredients

Accepted Answer

conversion tables

Question 4

Which of the following statements about micro-fitted locks is true?

Accepted Answer

All of the above are true.

Question 5

computerized gS converting speech into digital signals for transmission over the Internet?

Accepted Answer

Voice over Internet Protocol

Question 6

Which reports generated by a pOSprovides managers detailed sales activity by individual server

Accepted Answer

productivity report

Question 7

A virtual community of people with similar interests and/or activities is known as a(n):

Accepted Answer

online social network.

Question 8

2. An automated lodging information system is commonly called a:

Accepted Answer

D) property management system.

Question 9

3. The reservations module of a hotel property management system:

Accepted Answer

D)processes room requests.

Question 10

Which features of a call accounting system identifies th extension from which a call is placed

Accepted Answer

automatic identification of outward dialing

Question 11

Additional memory that resides outside a computer's basic memory

Accepted Answer

expanded

Question 12

Company that provides a link between a room&rate&data source and an electronic channel provider

Accepted Answer

distribution service provider.

Question 13

Which of point-of-sale printers is usually placed at food preparation areas and service bars?

Accepted Answer

workstation printers

Question 14

Which of the following foa of a pms would be used to transfer charges from 1 folio 2 another?

Accepted Answer

C) guest accounting module

Question 15

Which of the following order entry devices requires antenna units located in the dining room?

Accepted Answer

wireless terminal

Question 16

Which of the following statements about point-of-sale settlement devices is TRUE?

Accepted Answer

PIN must be used to access information stored on a debitcard

Question 17

hotel enters into an agreement with an affiliate RS that allows them to join the system

Accepted Answer

overrun facility.

Question 18

Number and location of point-of-sale terminals or registers throughout a hotel is generally by

Accepted Answer

all of the above Point-of-Sale Systems

Question 19

Gift cards issued by banks are called cards

Accepted Answer

open loop; closed loop

Question 20

Worldwide reservation s that directly link the central r system of hotels, airlines, car rental

Accepted Answer

Global distribution systems.

Question 21

compu uses high-frequency&radio-wave techno to link compu 2gether rather than cables and wires

Accepted Answer

WiFi

Question 22

Which of the following system components is an output unit?

Accepted Answer

monitor

Question 23

Which systems creates and tracks group bookings on both a tentative and definite basis?

Accepted Answer

a sales and catering system

Question 24

computer-network hardware components, which is designed to connect employees within a company?

Accepted Answer

an intranet

Question 25

Which is considered the system's "brain" because it controls all other system components?

Accepted Answer

CPU

Question 26

Which files maintained by POS must be updated by restaurant managers when prices change

Accepted Answer

menu item file

Question 27

Which reports help managers plan expansions of their current facilities?

Accepted Answer

turnaway report

Question 28

Which features of eMS would be used to turn off heating and air cond systems 4 a period time

Accepted Answer

duty cycling program

Question 29

A printed voucher from a revenue-producing department showing an amount charged to a folio is

Accepted Answer

source document.

Question 30

6.A call accounting system:

Accepted Answer

places and $ outgoing calls and posts telephone charges

Question 31

When CRS interfaced with PMS, r information flows in one direction only; cannot confirmations

Accepted Answer

simplex

Question 32

FDE can bypass the room and rate assignments automatically generated by the rooms&manag&module

Accepted Answer

override

Question 33

Installing&maintaining a firewall configuration is a requirement 4 which of the PCI objectives?

Accepted Answer

Build and maintain a secure network.

Question 34

Which files maintained by RMSA includes the portion sizes of menu items?

Accepted Answer

recipe file

Question 35

If an external storage device stores data in chronological sequence, it is referred to as:

Accepted Answer

a sequential access medium

Question 36

When there is no direct connection between an input or output unit and the system CPU system:

Accepted Answer

off-line.

Question 37

Which of the following would be considered to be a form of volatile memory?

Accepted Answer

RAM

Question 38

systems addresses the overall technology needs of multi-property hospitality organizations?

Accepted Answer

enterprise systems

Question 39

The main advantage of RFID over competing contactless payment technologies is that RFID:

Accepted Answer

is a non-line-of-sight technology.

Question 40

Which reports generated by the GAM shows guest(non), creditcard transactions.....

Accepted Answer

a ledger summary report

Question 41

Which of following input devices is specifically designed to facilitate settlement processing?

Accepted Answer

magnetic strip readers

Question 42

Systems that can automatically dispense drinks according to standard drink recipes

Accepted Answer

automated beverage system

Question 43

keys found on the keyboard of a point-of-sale is dedicatd to specific&functions bymanufacturer?

Accepted Answer

hard keys

Question 44

FABSA accesses data maintained by POS produce reports, help managers direct daily operations?

Accepted Answer

sales analysis application

Question 45

1. The two aspects of productivity evaluation are:

Accepted Answer

D) workflow processing and data processing.

Question 46

in which the computer at each workstation functions both as a client and a server is called a

Accepted Answer

peer-to-peer

Question 47

Apowerfulfile server PC to hold the hotel’s software &data; communicateswiththePCworkstations

Accepted Answer

client-server

Question 48

Ensures that purchases made by guests at revenue centers are posted immediately to guest folio?

Accepted Answer

point-of-sale interface with a property management system

Question 49

Which of the following system components is an input unit?

Accepted Answer

scanner

Question 50

Compu-based FO help managers track&commissions&payable to agents 4 booking&business at hotels

Accepted Answer

reservation module

Question 51

Which PMS interfaces serves as the core technology system for food and beverage operations?

Accepted Answer

POS system

Question 52

5. Which interfaces suggests changes in the PMS rates and length-of-stay restrictions?

Accepted Answer

D)revenue management

Question 53

CPU speed is measured in:

Accepted Answer

cycles per second.

Question 54

Of the two e-commerce strategies for selling hotel rooms over the Internet

Accepted Answer

merchant; wholesaler

Question 55

The computer program that controls the execution of other programs is called:

Accepted Answer

the operating system.

Question 56

devices overlays the surface of a point-of-sale keyboard identifies function performed by key

Accepted Answer

menu board

Question 57

accounting applications w- be used to monitor the collection of outstanding balances of guest?

Accepted Answer

accounts receivable module

Question 58

Which folio by the GAM is created for each revenue&centr and used 4 cross-checking the balances

Accepted Answer

control folio

Question 59

Which of the following system components is an external storage device?

Accepted Answer

DVD

Question 60

with a PMS which of the following activities initiates the guest cycle at a hotel?

Accepted Answer

creation of a reservation record

Managing Technology in the Hospitality Industry

Questions 60

Managing Technology in the Hospitality Industry

Questions 60