Esthetics 2 quiz 1

A mental imprint of a symbol or logi that belongs to a product, service, organization, individual and/or event:

Taking the opportunity in a social setting to meet new Guests:

The process of obtaining the info that you need from your Guest to provide solutions for their product, hair/body needs:

An overall evaluation of self-worth:

Through direct marketing effort, those individuals who are most likely to purchase your services/products:

A collection of a stylists best work and/or certificates in digital or paper form:

Giving your Guests a higher level of Guest service than that of your competitors:

A list of Guests who could not be booked an appointment on the day/time they originally requested:

Maintaining your bodys cleanliness by following a daily routine:

Using your own words to summarize what you heard someone say:

Any formal signed document between two parties that predetermines how certain situations will be handled if they arise:

Psychological and psychical responses to demanding situations:

A question that can be answered with one or few words and does not need elaboration:

Using written, verbal and visual communication to attract potential Guests to your business:

Trying to ensure that your Guests think only positive thoughts of you and their experience:

Loyal Guests who continously return for scheduled services is known as:

Behaving in a manner appropriate for your business setting:

The communication cues given by the bodys position and movement:

Gaining a new Guest through an existing Guest:

Professional products that you recommend and sell to your Guests:

Used to ensure a positive Guest experience throughout the entire appointment:

A question that requires elaboration to draw out information:

The percentage of dollars that a stylist receives from Guest services and products:

Knowing your Guests needs and selling additional products or services to meet those needs or provide solutions

A document detailing the responsibilities and tasks for a particular job position:

Communication sent through unspoken messages, such as eye contact, facial expressions and body language:

Using verbal and non-verbal signs to show your Guest that you are interested in what they are saying:

Comm. tool that summarizes the education,past employment history, professional accomplishments of potential employee

Scheduling your Guests next appointment before they leave the salon:

Using words to communicate:

The principles that guide your professional behavior:

A target that is planned, monitored, and reached within a set time: