Choose the correct diagnostic phrase:

“Let me check the system logs.”

What’s a 'syntax error'?

An issue with how the code is written

In software setup, a 'wizard' is…

An automated step-by-step installation tool

Best way to ask for a file again politely:

“Could you please resend the file for review?”

A 'corrupted file' is usually…

A file that’s damaged and unreadable

What does “reinstall” mean?

To install a program again to fix or refresh it

Choose the best support phrase:

“Let’s troubleshoot this together.”

What’s a subscription in tech services?

A recurring access plan or software license

In Help Desk language, a “seat” refers to…

The number of users allowed under a license

Which is the most professional instruction?

"Launch the software once installed."

Choose the most polite phrasing:

“Confirm your payment at your earliest convenience.”

What’s the logical first step when fixing an error?

Run a diagnostic or check system logs

What does it mean to “install the software”?

To set up a program so it can run on a device

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Help Desk Olympics part 2

20 termsStudBud Administration

Test your knowledge on fundamental concepts and phrases used in tech support and software installation processes.

Flashcards20 cardsFPractice quizPHost liveL

Questions 20

Answers

1
Which collocation is correct?
refund your user
reset your subscription
activate your refund
renew your subscription
2
What might you find in your billing history?
Purchase and payment records
Ticket resolution logs
Login attempts
Failed code pushes
3
Choose the correct diagnostic phrase:
“Let me check the system logs.”
“Restart until it gives up.”
“Try shaking the laptop.”
“Hope for the best.”
4
What’s a 'syntax error'?
An issue with how the code is written
An error that causes hard drive failure
The result of using sarcasm in your scripts
A DNS conflict
5
Which of these collocations is correct?
run the installer
activate the reboot
extract the wizard
open the download
6
Fill in the blank: “After setup completes, please ______ the device.”
uninstall
reset
exit
restart
7
What should you always do before reinstalling software?
Forget everything and wing it
Reset the firewall settings
Ask your cat for advice
Remove all previous versions
8
In software setup, a 'wizard' is…
A security program for anti-virus scans
A coding assistant that fixes bugs automatically
An automated step-by-step installation tool
Your tech-savvy coworker named Gandalf
9
Best way to ask for a file again politely:
“Next time, don’t forget.”
“Send it again already.”
“Why didn’t you attach it?”
“Could you please resend the file for review?”
10
A 'corrupted file' is usually…
A file infected by ransomware
A file that’s damaged and unreadable
A file that’s haunted
A file you renamed incorrectly
11
What does “reinstall” mean?
To roll back to a previous OS version
To fully delete all system files
To install a program again to fix or refresh it
To close and reopen an app
12
Choose the best support phrase:
“You probably broke it.”
“Unplug everything and hope.”
“Let’s troubleshoot this together.”
“Call the developers, not me.”
13
What’s a subscription in tech services?
A hidden software contract
A recurring access plan or software license
A payment for bug removal
A one-time downloadable license
14
Pick the correct collocation:
resolve the error
explain the syntax
unpatch the data
crash the reboot
15
In Help Desk language, a “seat” refers to…
An admin with elevated permissions
A reserved customer support line
The rolling chair at IT support
The number of users allowed under a license
16
Before editing sensitive data, you should always…
Back it up
Delete the old file
Post it in the group chat
Hope the cloud remembers
17
Which is the most professional instruction?
"Make app go go."
"Launch the software once installed."
"Run program like fast rocket."
"Slam that install button!"
18
Choose the most polite phrasing:
“Confirm your payment at your earliest convenience.”
“Guess you forgot to pay.”
“Billing is broken again.”
“We need your money now.”
19
What’s the logical first step when fixing an error?
Press every key at once
Run a diagnostic or check system logs
Uninstall your browser
Report your coworker
20
What does it mean to “install the software”?
To extract system errors from memory
To permanently activate a trial version
To set up a program so it can run on a device
To delete hidden background files

Help Desk Olympics part 2 Flashcards | StudBud