Chapter 4-Communicating for success

________is effectively the basis of long-lasting relationships with clients and co-workers.

A(n)_____will help you know your client's needs and desired results.

When is it appropriate to argue with a client?

The best way to understand others is to begin with a firm understanding of______.

If a client is dissatisfied with a service, what is one of the first steps you should take?

When bringing issues or problems to your supervisor or salon manager ,it is important to______.

A proactive method of moving toward a successful career is to approach your employee evaluation sessions with a(n):

_______clients can greatly affect the salon flow, causing setbacks in the appointment calendar when they are late.

What tool should you use to put your clients at ease about your technical skills?

What is the very first thing you should do when meeting a new client?

When you help the client select a hairstyle that is reflective of her body shape and lifestyle, you are subscribing to:

Listening to the client and then repeating, in your own words, what you think the client is telling you, is known as____

In dealing with conflicts that may occur between your coworkers, it is important to___.

How much time should you schedule for a consultation with a first-time client?

In dealing with conflicts that may occur between your coworkers, remember to treat everyone with__________.