1.01-1.03 H&T Test Review

What traits do effective hospitality & tourism employees exhibit when they communicate with their customers?

What destination is most likely to appeal to individuals who like to participate in cold-weather sports?

Which department should a front-desk clerk work with to move their luggage from the hotel lobby to guest sleeping rooms?

The hotel manager wants all employees to work together. Which would be the primary reason to accomplish this goal?

Mr. & Mrs. Conley are vacationing in Myrtle Beach to play golf . What type of tourists are Mr. & Mrs. Conley?

Jacob went to New Orleans, Louisiana to see family at several reunions. What type of tourism is this?

What type of chart would a hotel manager use to show the relationships among the divisions and departments?

Which are components of the travel industry?

Why is it important for employees from different departments to work together to satisfy tourists' needs?

All the segments of hospitality and tourism impact one another. Which characteristic applies to this relationship?

What types of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?

To which hotel division do the reservations, telecommunications, and guest registration departments typically report?

What type of behavior involves establishing eye contact with hotel guests?

What is a characteristic of a destination's off-season?

Which is a component of the lodging industry?

Jason provides city tours for over 300 people daily . Which is a benefit of working in the tourism industry industry?

Which department should the hotel night manager work with to obtain additional towels and linens for a guest?

What type of tourist is interested in the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?

How can a travel agent make a positive impression on clients?

A hotel front-desk clerk worked with accounting resolve an issue with a guest's bill. What does this exemplify?

If Tony wants to enjoy and support maintaining the natural environment, which category of tourism will this happen?

What segment of the hospitality industry focuses on providing travelers with sleeping accommodations?

A group traveled to Haiti to help rebuild homes that were destroyed by a hurricane. What type of tourism took place?

Which segment of the hospitality industry focuses on planning different types of trips?

Positive interrelationships of departments accomplishes which common goal?

Which is a component of the hospitality industry that focuses on meeting tourists' transportation needs?

Shane oversees a lodging facility's accounting activities, which position does he have?

What segment of the hospitality industry focuses on providing customers with entertainment and relaxation services?

Daniel is the executive chef for an exclusive resort. What professional association is Daniel most likely to join?

How can all the departments of a hospitality & tourism business provide its guests with the best service possible?

Mary works in lodging where she directs the employees who clean the sleeping rooms . What is Mary's position?

What type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

Which division of a resort maintain the property's pool, gym, and exterior grounds?

What organization works with hotels, restaurants, & entertainment venues to help clients plan meetings & conferences?

What skill is important for successful professionals in the hospitality and tourism industry to possess?

What departments are part of a resort's food and beverage division?

What type of tourism organization is funded by state or local-level tax dollars?

Ben, a front-desk employee, is courteous and helpful with all the hotels' guests. What behavior is Ben exhibiting?