AY24S1 MK7 Services Mkg Recap

KFC hires more cashiers to handle the crowds for 1st day of CNY. Service characteristic it is trying to overcome?

All hotel staff know its room rates & attend to customers within 2 min of arrival. Which rater dimensions done well?

KFC's boss knew customers liked free condiments but did not inform his staff. Which gap is this?

Hotel M offers hotel rooms at cheaper rates during off-peak periods. Service characteristic it is overcoming with this?

DJ Ben thought his audience preferred pop music but they like soft rock music instead. Which Provider Gap is this?

All hotel rooms have a nice scent, and the staff know its guests' names. Which 2 rater dimensions are done well?