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MAC 101 Wk 6 : FINAL Flashcards | StudBud
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MAC 101 Wk 6 : FINAL
MAC 101 Wk 6 : FINAL
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1
The scheduling system that gives pts a specific appointment time
open-hours scheduling
time-specific scheduling
computerized scheduling
cluster scheduling
2
What should you consider when picking a storage facility?
just use a corner in the office
commercial records center
a basement is perfect
just pick a place
3
If you're pt is a secretary, what health education might you give them?
smoke more cigarettes
get up, walk around, and stretch
eat an all meat diet
take rest periods at your desk
4
A laser printer is
capable of producing high-quality copies
slower than an ink jet
rarely used in a med office
inexpensive compared to other printers
5
How long is a typical follow-up appt made for?
10 to 20 min
15 to 20 mins
5 to 10 mins
15 to 30 mins
6
What might your EHR software do if it detects a charge that doesn't match the diagnosis?
bill the pt
refuse to process the file
process it anyway
produce a flag to alert you
7
What are the 3Rs that must be followed in order for a visit to be a consultation?
review, request, release
release, record, review
request, record, report
request, release, record
8
How many people should be responsible for overseeing emergency response?
5
2
4
1
9
How should you handle pts that smoke?
post a "Thank you for NOT smoking"
ask them to wait until the are in a room to smoke
give them their own corner in the reception area
supply them with a clean ashtray
10
This is NOT a way to take accurate telephone messages
make notes while as they give you the info
verify the phone day
make sure you spell their name correctly
tell the caller that the Dr will call them back
11
Who enters the data into a personal health record?
pt
Dr
ins. company
MA
12
incidental supplies
needed in the office but doesn't threaten efficiency
items that are "one time only use"
ordered occasionally
needed for the office to run smoothly
13
A in SOAP stands for
adjusted
action
alternative
assessment
14
The filing step that will save you time
indexing
storing
sorting
inspecting
15
When learning the telephone triage process it should include
use medical terms to educate the pt
train staff to prescribe treatment plans
use written guidelines of common questions
allow staff to diagnose pts over the phone
16
NOT a reason for development and promotion of EMR
increasing need for coordination of care
increasing age of population
increase in errors
rising healthcare costs
17
How often do they update ICD codes?
annually
every 2 yrs
monthly
every 5 yrs
18
What might be a symptom of a diabetic who's blood sugar is low ?
diarrhea
SOB (shortness of breath)
fever
confusion
19
What should you keep in mind when picking a color for the office?
the one that will be easiest to cover the old color
the cost
pick the color that set the mood you want to create
pick your favorite color
20
The pt gets this when leaving the hosp., it tells them why they were there and what was done
pt med hx(history)
autopsy report
lab results
discharge summary
21
This scheduling style allows pt come in at their convenience, as long as it's within office hrs
open-hours scheduling
double booking
modified-wave scheduling
wave scheduling
22
What is an Interoffice Memo?
facilitate informal written communication in the office
formal written communication
write official business communication
send pt info to another office
23
the advantage of placing an illuminated red "EXIT" signs above doorways
back up power system ensure they remain lite during outage
provides a sign for delivery drivers
sets off alarm if door is opened
adds a splash of color to the office
24
The scheduling system the groups similar appts together
cluster scheduling
time-specific scheduling
combination scheduling
wave scheduling
25
Example of a pt sign
pain
a rash
a tingling sensation
nausea
26
A message the is logical and organized
cohesiveness
completeness
clarity
courtesy
27
When is an appropriate time to make collection calls to pts?
as early as possible, you want to catch them before work
after 8 am & before 9 pm
there is never a good time
when ever you have the time to call them
28
This is known as the "write it once" system
superbill
pegboard
pt ledger
voucher
29
the main circuit board of a computer
microprocessor
video board
hard drive
motherboard
30
How do you distinguish special charts from regular charts?
terminal digit filing
numeric filng
classifications
color-coding
31
NOT important when selecting software for the office
compare cost and features of multiple software programs
make sure the company will install it for you
get opinions of the office using the software
make sure the current computers can handle the new software
32
What should do before putting a caller on hold?
tell them you have to do it
find out why they are calling
ask someone else to talk to them
just say "Hold Please" and put them on hold
33
The way pt records are created, maintained, and filed
numeric filing system
records management system
alphanumeric filing system
alphabetic filing system
34
How do we store narcotics?
locked in the Dr desk drawer
in a locked cabinet
in your drug cabinet with the rest of the samples
on the top shelf, out of site, out of mind
35
What is it called if a Dr is practicing medicine with false qualifications or credentials?
libel
fraud
defamation
slander
36
How many identifiers are required to correctly identify pt?
4
2
3
none
37
When should you document the exam and test results?
once a week
as soon as they are available
twice a month
in the morning before pts start
38
This billing system sends pt a bill once a month
cycle billing
independent billing services
employing collection agencies
open-book accounting
39
What do you do if you find a mystery pill on the floor of the reception area?
yell at the other pts for bring inconsiderate
take it and see what happens
call housekeeping to come vacuum
pick it up and dispose in the proper container
40
Biggest concern with electronic medical records
lost electronic medical records
protecting pts PHI
network crashes
retraining the staff for the new system
41
The organization the reviews pt records to monitor whether the care provided and fees match
Professional Board of Medical Examiners
The Joint Commission
American Medical Society
American Hospital Assoc.
42
What mail delivery service requires the postal carrier for a signature upon delivery?
certified mail
priority mail
express mail
registered mail
43
Who is not covered by Tricare or CHAMPVA?
disabled vets
non-military gov. employees
families of all military personnel
active military
44
a device that inputs printed matter and converts it to format that can be read on the computer
pointing devise
modem
scanner
printer
45
When do they release new CPT codes?
the first of every month
twice a year Jan 1st and July 1st
quarterly
Jan 1st
46
Info found on pt registration
emergency contact
use of drugs and alcohol
allergies
lad results from former Dr
47
A tip for preventing injury at home might be
avoid using anti-slip sticker in the shower
always use low lighting
use long wires that run across the floor
use outlet covers
48
This is NOT one of the main sections in the CPT manual
Pathology and Lab
Surgery
Physical Therapy
Evaluation and management
49
The 10 digit number that identifies the physician's medical specialty
taxonomy code
national identifier
DEA number
physician code
50
When educating a pt you should match material to the pts needs and ?
hearing ability
interest
understanding
visual ability
51
This is NOT a symptom of carpal tunnel syndrome
pain in wrist that travels up the arm
pale, cool fingers
burning in hands and fingers
hands go to sleep a lot
52
How should data be entered on a ins. claim form?
use special characters
use "see above" for repeated info
use capital letter
add invalid info if you need to fill up sections
53
Which of the following is considered both an input and output device?
printer
keyboard
modem
scanner
54
the pts that are especially sensitive to cold
toddlers
adolescents
elderly
women
55
One of the biggest advantages to submitting claims electronically
electronic claims are never denied
increases time between submission and payment
the practice receives a bigger payment
electronic claims are cheaper
56
How often should the tickler file be checked?
once a month
daily
whenever you get around to looking at it
Fridays
57
Which one is NOT a Microsoft Office application
word
powerpoint
excel
Medware
58
Average time allotted for a PAP smear
15 to 30 mins
30 to 45 mins
5 to 10 mins
20 to 30 mins
59
Examples of output devices
monitors and keyboard
printers and scanners
motherboard and printer
printers and monitors
60
The type of network that links 2 or more computers together and geographically close
PDA
OCR
WAN
LAN
61
diseases that are easily transmittable are called
contagious
an allergy
symptomatic
resistant
62
What is it called when the providers name and address are printed at the top of formal letter
a signature block
full-block style
a template
letterhead
63
What should you do if a pt comes in and says they are a family member of the Dr and want seen?
write "professional courtesy" on the chart
verify with the Dr or Off. Manager
insist that she give you her info
send the bill to the Dr home address
64
pt's health record is owned by.......
the pt
insurance company
MA
physician
65
What should be a part of pt health information?
info on how to protect against illness and injury
ideas on how to get a date
legal advice
how to get a better job
66
First document found in a pt's financial record
diagnosis and treatment plan
pt med Hx
pt registration form
signed consent forms
67
What should you do if a pt calls with an emergency and there is no Dr in the office?
make them an appt for the next available spot
instruct them to call 911 for an ambulance
tell them to call back later, when the Dr is in
take all the sxs(symptoms) and call them back later
68
When you open the mail and you make notes or underline important info, is called?
sorting
distributing
annotating
recording
69
this is considered a mechanical error
punctuation
live spacing
indenting
line lentgh
70
What should you do before you call a pt back?
make sure you have the right phone number
tell the Dr you are placing the call
write down what you are going to say
wait until after the office closes to call the pt
71
Office brochures should not exceed what reading level?
5th grade
6th grade
3rd grade
high school
72
This scheduling system puts 2 or more pts at the same appt time
cluster scheduling
combination scheduling
wave scheduling
double- booking
73
Which is a guideline for releasing med recs?
send the originals
have pt give verbal consent
release everything you have on the pt
call the recipient and verify they received the records
74
How many square feet per person do you need keep in mind when placing furniture?
10
8
14
12
75
In what part of CHEDDAR would you find the pt diagnosis?
assessment
examination
history
chief complaint
76
type of documentation that gives an orderly series of steps when assessing the pt
daily charting
SOAP
source recording
focus charting
77
How do they determine eligibility for Medicaid?
reported income and assets from the last 3 months
reported income and assets from previous month
it's automatic for anyone 65 and older
anyone can get Medicaid, all they need to do is apply
78
The symbol next to a code that appears out of numerical sequence?
red dot
green arrows
pound sign (#)
blue triangle
79
What does the Federal Trade Commission do?
monitors and protects purchases by phone, fax, or online
prevent outdated or expired items from being sold
regulates the quality of the items you are purchasing
requires vendors to fill order in a timely matter
80
We use priority mail for what type of items?
items that weigh 11oz to 70lbs
items going to another country
items needing next day delivery
most medical correspondence
81
types of scanners
handheld, flatbed, rolling ball
manual, single-sheet, handheld
tough screen, handheld, touch pad
single-sheet, handheld, flatbed
82
Role of MA in pt education is to explain
test results
the outcome of the disease
what treatment is needed
management of pt's condition as outlined by DR
83
This is NOT a general precaution for chemical safety
store caustic chemicals below eye level
carry chemicals with both hands
wear protected gear to prevent exposure
hold it up to your nose and take a big whiff
84
This specifies how long to keep pt records in the office once they are inactive
indexing rules
tickler files
record managing system
retention schedule
85
What is it called when you record info in a pt chart?
description
dictation
documentation
transcription
86
What is it called when you put an identifying mark on a document to ensure it's filed properly?
coding
sorting
inspecting
indexing
87
How do you maintain pt confidentiality on the computer?
keep former employees account active
give every pt their own password
change your password every 90 dys
give all your coworkers your password
88
What is the correct way to write the date in a business letter?
Aug. 20th, 2019
August 20, 2019
August, 20, 2019
8/20/19
89
a reason the elderly face discrimination
with retirement comes uncertainly
with age comes more medical problems
older people usually lack communication skills
older people always have financial problems
90
These checks are pre-printed and the Dr might use them when he goes out of town.
voucher
certified
limited
traveler's
91
How often should you change your password?
as directed by the office manager
at the end of every day
once a week
only after you have let a coworker use your login
92
expendable item
reflex hammer
prescription pad
typewriter
examining table
93
the letter style that is considered too informal for use in the office
modified-block
full-block
simplified
professional
94
How should you deal with salespeople who call the office?
tell them the office is too busy to see them
get the Dr to take the call
ask the salesperson to send their info to you
tell to come by anytime to talk to the Dr
95
According to the "Fair Credit Reporting Act", if a Dr denies a pt credit they must do what?
tell them you just can't extend them credit
must inform the pt in writing as to why they were denied
report their credit to the state monitoring service
avoid discussing it with the pt
96
This health care guarantees health care for specifics groups, regardless of ability to pay
Older American Act
CLIA
Americans with Disabilities Act
OSHA
97
What software protects hackers getting access to your computer system?
disk defragmentation
firewalls
disk clean up
antivirus software
98
If you are limited on space, what are our 2 best options?
compactable and rotary circular
horizontal and compactable
vertical and leteral
rotary circular and vertical
99
What might you use to help a pt visualize exactly what is going to be done during surgery?
role playing
anatomical model
factual info
educational brochure
100
the letter style most often used in a medical office
full-block
simplified
professional
modified-block
