If you are limited on space, what are our 2 best options?

compactable and rotary circular

What should you do if a pt comes in and says they are a family member of the Dr and want seen?

verify with the Dr or Off. Manager

NOT important when selecting software for the office

make sure the company will install it for you

What is an Interoffice Memo?

facilitate informal written communication in the office

Role of MA in pt education is to explain

management of pt's condition as outlined by DR

How should you deal with salespeople who call the office?

ask the salesperson to send their info to you

How should you handle pts that smoke?

post a "Thank you for NOT smoking"

What should you do before you call a pt back?

make sure you have the right phone number

the advantage of placing an illuminated red "EXIT" signs above doorways

back up power system ensure they remain lite during outage

What do you do if you find a mystery pill on the floor of the reception area?

pick it up and dispose in the proper container

When learning the telephone triage process it should include

use written guidelines of common questions

studbud

101 Wk 6 Day 4

100 termsStudBud Administration102 plays

#final

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
If you are limited on space, what are our 2 best options?
vertical and leteral
compactable and rotary circular
horizontal and compactable
rotary circular and vertical
2
How many square feet per person do you need keep in mind when placing furniture?
10
12
8
14
3
What should you do if a pt comes in and says they are a family member of the Dr and want seen?
insist that she give you her info
write "professional courtesy" on the chart
send the bill to the Dr home address
verify with the Dr or Off. Manager
4
How do you distinguish special charts from regular charts?
color-coding
classifications
numeric filng
terminal digit filing
5
What might your EHR software do if it detects a charge that doesn't match the diagnosis?
bill the pt
process it anyway
refuse to process the file
produce a flag to alert you
6
this is considered a mechanical error
live spacing
punctuation
line lentgh
indenting
7
NOT important when selecting software for the office
make sure the company will install it for you
compare cost and features of multiple software programs
get opinions of the office using the software
make sure the current computers can handle the new software
8
The 10 digit number that identifies the physician's medical specialty
DEA number
physician code
taxonomy code
national identifier
9
type of documentation that gives an orderly series of steps when assessing the pt
source recording
daily charting
focus charting
SOAP
10
What is an Interoffice Memo?
facilitate informal written communication in the office
send pt info to another office
formal written communication
write official business communication
11
What is it called when you put an identifying mark on a document to ensure it's filed properly?
indexing
inspecting
coding
sorting
12
How long is a typical follow-up appt made for?
15 to 30 mins
15 to 20 mins
10 to 20 min
5 to 10 mins
13
How do we store narcotics?
in your drug cabinet with the rest of the samples
on the top shelf, out of site, out of mind
locked in the Dr desk drawer
in a locked cabinet
14
This specifies how long to keep pt records in the office once they are inactive
tickler files
record managing system
retention schedule
indexing rules
15
Which one is NOT a Microsoft Office application
word
excel
Medware
powerpoint
16
How many people should be responsible for overseeing emergency response?
2
4
1
5
17
Role of MA in pt education is to explain
test results
what treatment is needed
the outcome of the disease
management of pt's condition as outlined by DR
18
What might you use to help a pt visualize exactly what is going to be done during surgery?
factual info
educational brochure
role playing
anatomical model
19
the letter style most often used in a medical office
simplified
professional
full-block
modified-block
20
Biggest concern with electronic medical records
protecting pts PHI
network crashes
lost electronic medical records
retraining the staff for the new system
21
The organization the reviews pt records to monitor whether the care provided and fees match
American Medical Society
American Hospital Assoc.
The Joint Commission
Professional Board of Medical Examiners
22
First document found in a pt's financial record
pt med Hx
signed consent forms
diagnosis and treatment plan
pt registration form
23
This health care guarantees health care for specifics groups, regardless of ability to pay
CLIA
OSHA
Older American Act
Americans with Disabilities Act
24
How should you deal with salespeople who call the office?
get the Dr to take the call
tell to come by anytime to talk to the Dr
ask the salesperson to send their info to you
tell them the office is too busy to see them
25
A in SOAP stands for
assessment
action
adjusted
alternative
26
diseases that are easily transmittable are called
symptomatic
resistant
contagious
an allergy
27
Info found on pt registration
lad results from former Dr
use of drugs and alcohol
emergency contact
allergies
28
How should you handle pts that smoke?
ask them to wait until the are in a room to smoke
give them their own corner in the reception area
supply them with a clean ashtray
post a "Thank you for NOT smoking"
29
A message the is logical and organized
clarity
courtesy
cohesiveness
completeness
30
These checks are pre-printed and the Dr might use them when he goes out of town.
voucher
limited
traveler's
certified
31
This is known as the "write it once" system
pegboard
pt ledger
superbill
voucher
32
What is the correct way to write the date in a business letter?
8/20/19
Aug. 20th, 2019
August 20, 2019
August, 20, 2019
33
This scheduling style allows pt come in at their convenience, as long as it's within office hrs
double booking
modified-wave scheduling
wave scheduling
open-hours scheduling
34
a device that inputs printed matter and converts it to format that can be read on the computer
scanner
modem
pointing devise
printer
35
What should you do before you call a pt back?
write down what you are going to say
make sure you have the right phone number
tell the Dr you are placing the call
wait until after the office closes to call the pt
36
How often should the tickler file be checked?
once a month
daily
whenever you get around to looking at it
Fridays
37
the advantage of placing an illuminated red "EXIT" signs above doorways
sets off alarm if door is opened
provides a sign for delivery drivers
back up power system ensure they remain lite during outage
adds a splash of color to the office
38
How many identifiers are required to correctly identify pt?
4
none
2
3
39
NOT a reason for development and promotion of EMR
increase in errors
increasing age of population
increasing need for coordination of care
rising healthcare costs
40
When should you document the exam and test results?
once a week
twice a month
as soon as they are available
in the morning before pts start
41
What should you consider when picking a storage facility?
just use a corner in the office
commercial records center
just pick a place
a basement is perfect
42
What might be a symptom of a diabetic who's blood sugar is low ?
SOB (shortness of breath)
diarrhea
confusion
fever
43
The pt gets this when leaving the hosp., it tells them why they were there and what was done
autopsy report
discharge summary
lab results
pt med hx(history)
44
What is it called when you record info in a pt chart?
documentation
transcription
description
dictation
45
A tip for preventing injury at home might be
use outlet covers
avoid using anti-slip sticker in the shower
use long wires that run across the floor
always use low lighting
46
When do they release new CPT codes?
twice a year Jan 1st and July 1st
quarterly
the first of every month
Jan 1st
47
One of the biggest advantages to submitting claims electronically
the practice receives a bigger payment
electronic claims are never denied
electronic claims are cheaper
increases time between submission and payment
48
What is it called if a Dr is practicing medicine with false qualifications or credentials?
libel
fraud
slander
defamation
49
What do you do if you find a mystery pill on the floor of the reception area?
call housekeeping to come vacuum
yell at the other pts for bring inconsiderate
take it and see what happens
pick it up and dispose in the proper container
50
When learning the telephone triage process it should include
train staff to prescribe treatment plans
allow staff to diagnose pts over the phone
use written guidelines of common questions
use medical terms to educate the pt
51
This billing system sends pt a bill once a month
independent billing services
open-book accounting
employing collection agencies
cycle billing
52
incidental supplies
needed in the office but doesn't threaten efficiency
ordered occasionally
items that are "one time only use"
needed for the office to run smoothly
53
In what part of CHEDDAR would you find the pt diagnosis?
assessment
chief complaint
examination
history
54
What is it called when the providers name and address are printed at the top of formal letter
a signature block
full-block style
a template
letterhead
55
What does the Federal Trade Commission do?
monitors and protects purchases by phone, fax, or online
requires vendors to fill order in a timely matter
regulates the quality of the items you are purchasing
prevent outdated or expired items from being sold
56
This is NOT one of the main sections in the CPT manual
Evaluation and management
Surgery
Pathology and Lab
Physical Therapy
57
Office brochures should not exceed what reading level?
3rd grade
5th grade
high school
6th grade
58
the letter style that is considered too informal for use in the office
full-block
professional
simplified
modified-block
59
How should data be entered on a ins. claim form?
use "see above" for repeated info
add invalid info if you need to fill up sections
use capital letter
use special characters
60
This is NOT a symptom of carpal tunnel syndrome
pain in wrist that travels up the arm
pale, cool fingers
hands go to sleep a lot
burning in hands and fingers
61
When is an appropriate time to make collection calls to pts?
when ever you have the time to call them
there is never a good time
as early as possible, you want to catch them before work
after 8 am & before 9 pm
62
Average time allotted for a PAP smear
30 to 45 mins
5 to 10 mins
20 to 30 mins
15 to 30 mins
63
What should do before putting a caller on hold?
find out why they are calling
just say "Hold Please" and put them on hold
ask someone else to talk to them
tell them you have to do it
64
We use priority mail for what type of items?
most medical correspondence
items going to another country
items that weigh 11oz to 70lbs
items needing next day delivery
65
a reason the elderly face discrimination
older people always have financial problems
with age comes more medical problems
with retirement comes uncertainly
older people usually lack communication skills
66
expendable item
prescription pad
reflex hammer
examining table
typewriter
67
When educating a pt you should match material to the pts needs and ?
visual ability
understanding
hearing ability
interest
68
How do they determine eligibility for Medicaid?
reported income and assets from previous month
anyone can get Medicaid, all they need to do is apply
it's automatic for anyone 65 and older
reported income and assets from the last 3 months
69
Who enters the data into a personal health record?
Dr
ins. company
pt
MA
70
If you're pt is a secretary, what health education might you give them?
smoke more cigarettes
get up, walk around, and stretch
take rest periods at your desk
eat an all meat diet
71
This scheduling system puts 2 or more pts at the same appt time
cluster scheduling
double- booking
combination scheduling
wave scheduling
72
How do you maintain pt confidentiality on the computer?
change your password every 90 dys
give all your coworkers your password
give every pt their own password
keep former employees account active
73
The symbol next to a code that appears out of numerical sequence?
blue triangle
pound sign (#)
red dot
green arrows
74
the pts that are especially sensitive to cold
elderly
adolescents
women
toddlers
75
The type of network that links 2 or more computers together and geographically close
LAN
OCR
WAN
PDA
76
the main circuit board of a computer
hard drive
video board
motherboard
microprocessor
77
What mail delivery service requires the postal carrier for a signature upon delivery?
express mail
registered mail
priority mail
certified mail
78
What should be a part of pt health information?
how to get a better job
ideas on how to get a date
legal advice
info on how to protect against illness and injury
79
Which is a guideline for releasing med recs?
send the originals
release everything you have on the pt
call the recipient and verify they received the records
have pt give verbal consent
80
What should you do if a pt calls with an emergency and there is no Dr in the office?
make them an appt for the next available spot
instruct them to call 911 for an ambulance
take all the sxs(symptoms) and call them back later
tell them to call back later, when the Dr is in
81
When you open the mail and you make notes or underline important info, is called?
annotating
sorting
recording
distributing
82
Examples of output devices
printers and monitors
printers and scanners
monitors and keyboard
motherboard and printer
83
How often should you change your password?
only after you have let a coworker use your login
once a week
as directed by the office manager
at the end of every day
84
The scheduling system that gives pts a specific appointment time
computerized scheduling
open-hours scheduling
cluster scheduling
time-specific scheduling
85
This is NOT a way to take accurate telephone messages
verify the phone day
make notes while as they give you the info
make sure you spell their name correctly
tell the caller that the Dr will call them back
86
Example of a pt sign
a rash
pain
nausea
a tingling sensation
87
This is NOT a general precaution for chemical safety
store caustic chemicals below eye level
hold it up to your nose and take a big whiff
wear protected gear to prevent exposure
carry chemicals with both hands
88
The scheduling system the groups similar appts together
cluster scheduling
wave scheduling
time-specific scheduling
combination scheduling
89
What software protects hackers getting access to your computer system?
antivirus software
disk clean up
firewalls
disk defragmentation
90
pt's health record is owned by.......
MA
insurance company
the pt
physician
91
A laser printer is
slower than an ink jet
capable of producing high-quality copies
rarely used in a med office
inexpensive compared to other printers
92
Who is not covered by Tricare or CHAMPVA?
families of all military personnel
active military
non-military gov. employees
disabled vets
93
The way pt records are created, maintained, and filed
numeric filing system
alphanumeric filing system
records management system
alphabetic filing system
94
types of scanners
single-sheet, handheld, flatbed
manual, single-sheet, handheld
handheld, flatbed, rolling ball
tough screen, handheld, touch pad
95
According to the "Fair Credit Reporting Act", if a Dr denies a pt credit they must do what?
report their credit to the state monitoring service
tell them you just can't extend them credit
must inform the pt in writing as to why they were denied
avoid discussing it with the pt
96
What should you keep in mind when picking a color for the office?
pick the color that set the mood you want to create
the cost
the one that will be easiest to cover the old color
pick your favorite color
97
How often do they update ICD codes?
every 5 yrs
annually
every 2 yrs
monthly
98
What are the 3Rs that must be followed in order for a visit to be a consultation?
request, release, record
review, request, release
release, record, review
request, record, report
99
The filing step that will save you time
sorting
indexing
storing
inspecting
100
Which of the following is considered both an input and output device?
modem
printer
keyboard
scanner

101 Wk 6 Day 4 Flashcards | StudBud