Which of the following is the last step in Capacity Planning?

Establishing Requirement, Discuss and Take Action

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WFM Process Training

15 termsStudBud Administration26 plays

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Questions 15

Answers

1
What should we keep in mind when working on our Forecast?
Forecast are more accurate for farrer time periods
All of the Above
Every forecast should not include an estimate of error (by how much)
Forecasts are usually wrong
2
What are the Standard tools we are using in WFM?
All of the Above
Kronos WFC
Nice IEX
Pega WFI
3
How many processes we have in WFM?
7
8
6
5
4
Which of the following is the last step in Capacity Planning?
Evaluating Balance
Establishing Requirement
Discuss and Take Action
Data and Information Input
5
What are the components we are forecasting here in Conduent?
Volume
AHT
All of the above
Shrinkage
6
Which of the following is the 3rd process of WFM?
Requirement Calculations
Skill Based Activity Scheduling
Intraday & Real-time Management
Capacity & Resource Management
7
What is the first step in forecasting process?
Data Validation
Forecast Validation
Forecast Creation
Data Gathering
8
Which of the following is the second step in Capacity Planning?
Evaluating Balance
Discuss and Take Action
Data and Information Input
Establishing Requirement
9
Which of the following is not part of 3 categories of Shrinkage?
Non-Productive
Productive
Leave
Shrinkage
10
Letter I in CUIKA stands for?
Integrity
Informative
Instant
Intuition
11
Forecasting is a combination of..
Art & Math
Literature & Science
Art & Literature
Art & Science
12
_________ is a percentage reservation made to compensate in requirement and capacity calculations for unplanned activity
Shrinkage
Non-Productive
None of the above
Leave
13
CUIKA is?
Forecast Creation Process
Data Evaluation Process
Data Gathering Process
Data Validation Process
14
Which of these is not part of WFM Business Value?
Cost Reduction
Revenue Generation
Fast Delivery
Forecast & Planning
15
Which of the following is the last process of WFM?
Requirement Calculations
Intraday & Real-time Management
Skill Based Activity Scheduling
Time & Attendance

WFM Process Training Flashcards | StudBud

WFM Process Training

15 termsStudBud Administration26 plays

Imported from external platform

Flashcards15 cardsFPractice quizPHost liveL

Questions 15

Answers

1
What should we keep in mind when working on our Forecast?
Forecast are more accurate for farrer time periods
All of the Above
Every forecast should not include an estimate of error (by how much)
Forecasts are usually wrong
2
What are the Standard tools we are using in WFM?
All of the Above
Kronos WFC
Nice IEX
Pega WFI
3
How many processes we have in WFM?
7
8
6
5
4
Which of the following is the last step in Capacity Planning?
Evaluating Balance
Establishing Requirement
Discuss and Take Action
Data and Information Input
5
What are the components we are forecasting here in Conduent?
Volume
AHT
All of the above
Shrinkage
6
Which of the following is the 3rd process of WFM?
Requirement Calculations
Skill Based Activity Scheduling
Intraday & Real-time Management
Capacity & Resource Management
7
What is the first step in forecasting process?
Data Validation
Forecast Validation
Forecast Creation
Data Gathering
8
Which of the following is the second step in Capacity Planning?
Evaluating Balance
Discuss and Take Action
Data and Information Input
Establishing Requirement
9
Which of the following is not part of 3 categories of Shrinkage?
Non-Productive
Productive
Leave
Shrinkage
10
Letter I in CUIKA stands for?
Integrity
Informative
Instant
Intuition
11
Forecasting is a combination of..
Art & Math
Literature & Science
Art & Literature
Art & Science
12
_________ is a percentage reservation made to compensate in requirement and capacity calculations for unplanned activity
Shrinkage
Non-Productive
None of the above
Leave
13
CUIKA is?
Forecast Creation Process
Data Evaluation Process
Data Gathering Process
Data Validation Process
14
Which of these is not part of WFM Business Value?
Cost Reduction
Revenue Generation
Fast Delivery
Forecast & Planning
15
Which of the following is the last process of WFM?
Requirement Calculations
Intraday & Real-time Management
Skill Based Activity Scheduling
Time & Attendance