P.I.T. 4th Six Weeks Review

Question 1

In which step of the presentation process do you practice your speech in front of a mirror?

Accepted Answer

Delivering

Question 2

A resume:

Accepted Answer

Helps to get the employer's attention

Question 3

Which of the following should not be included on your resume?

Accepted Answer

Personal information such as your age

Question 4

No matter who you are in the organization, you are still responsible for customer service.

Accepted Answer

True

Question 5

Customer service jobs are found in:

Accepted Answer

All of the above

Question 6

What input device is usually on an information kiosk?

Accepted Answer

Touch screen

Question 7

The "Planning" part of a presentation involves:

Accepted Answer

Knowing who your audience is

Question 8

The customer is anyone who looks to you for answers or help.

Accepted Answer

True

Question 9

It is OK to ask how much you will get paid.

Accepted Answer

False

Question 10

Good customer service involves meeting and exceeding your customers' expectations

Accepted Answer

False

Question 11

When asked about your future goals:

Accepted Answer

Tell them about your short and long term goals

Question 12

The whole purpose of an interview is to sell yourself.

Accepted Answer

True

Question 13

Clip art/graphics should always be used to grab people's attention.

Accepted Answer

True

Question 14

Two important factors in obtaining the job you want are:

Accepted Answer

All of the above

Question 15

This is an example of SHOUTING.

Accepted Answer

True

Question 16

Productivity means:

Accepted Answer

Getting a lot done correctly as quickly as possible

Question 17

A presentation can be oral or written.

Accepted Answer

True

Question 18

Using more than one medium to express information or ideas.

Accepted Answer

Multimedia

Question 19

In which step of the presentation process do you list the goals you want to accomplish?

Accepted Answer

Planning

Question 20

The customer is always right.

Accepted Answer

False

Question 21

Which of the following layers virtual information with real information?

Accepted Answer

Augmented Reality

Question 22

Your body language is an important part of your presentation.

Accepted Answer

True

Question 23

When an employer asks about your weaknesses, you should try to say you don't have any.

Accepted Answer

False

Question 24

A resume should be printed on bond paper.

Accepted Answer

True

Question 25

A good presentation does not require a lot of preparation.

Accepted Answer

False

Question 26

Your attitude can affect your job.

Accepted Answer

True

Question 27

Great customer service involves

Accepted Answer

Doing what you say you are going to do

Question 28

Equipment with sensors that measure hand movements.

Accepted Answer

Data glove

Question 29

A person in customer service...

Accepted Answer

Is anyone who works

Question 30

When you are polite and smile to an angry customer, they will change his/her attitude.

Accepted Answer

True

Question 31

What device allows you to input your voice directly into a computer??

Accepted Answer

Microphone

Question 32

What kind of multimedia lets user make choice about the direction a program may take?

Accepted Answer

Interactive multimedia

Question 33

You should never offer to help others with their work. It shows you don't have enough to do.

Accepted Answer

False

Question 34

Customers want to trust you so you should never talk bad about the company in front of them.

Accepted Answer

True

Question 35

An interview is a test.

Accepted Answer

False

Question 36

It is more important to list jobs than skills.

Accepted Answer

False

Question 37

Taking ownership mean thinking like the owner.

Accepted Answer

True

Question 38

In which step of the presentation process do you design a brief opening?

Accepted Answer

Planning

Question 39

Doing research about the company you are interview is not necessary.

Accepted Answer

False

Question 40

The manner in which you present yourself could be a key to your success.

Accepted Answer

True

Question 41

To transmit audio or video across the internet with interruption.

Accepted Answer

Stream

Question 42

When the presentation has been delivered, you are finally done.

Accepted Answer

False

Question 43

What is the term used when you copy music from an audio CD to a computer hard drive.

Accepted Answer

RIP

Question 44

Realistic, but simulated, 3-D world.

Accepted Answer

Virtual reality

Question 45

What hardware allows a computer to input, edit, and output audio?

Accepted Answer

A sound card

P.I.T. 4th Six Weeks Review

Questions 45

P.I.T. 4th Six Weeks Review

Questions 45