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Customer Care team_ Paris OFF Site 2023 Flashcards | StudBud

Explore/Customer Care team_ Paris OFF Site 2023

Whose building housed Believe's first head office in Paris

Customer Care is:

Customer Care team_ Paris OFF Site 2023

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Questions 12

Answers

1
Customer Care is:
Philosophy that the company cares about customers while they are customers
New program where customers take care of themselves
Catchphrase that looks good in a company's advertising campaign
Special medical program that provides psychological assistance to customers
2
Whose building housed Believe's first head office in Paris
Communists
Artists
Feminists
Astronauts
3
What is Payoneer?
Label name
Bank name
Believe subsidiary
Service specializing in cross-border payments.
4
Why was the release blacklisted?
Сontent team objective is to blacklist as many releases as possible
The content team was in a bad mood
The release doesn't comply with DSP guidelines
Because the content team doesn't like this music
5
We can deliver such a cover to Apple Music
False
True
6
What does CSAT mean?
Net Promoter Score
Customer Effort Score
Customer Satisfaction Score
I need to check SLAs first
7
Believe SPLIT tool allows ...
I need to check SLAs first
Easier to copyright releases
Easier to manage customer contracts
Easier to manage royalties and share the revenues among rightsholders
8
Believe launched Backstage
It is still under maintenance
2005
2010
2020
9
What should LM do in case of urgent release validation request?
Call SOS
Ask Rachel to help with this
Flag a release as a commercial priority
Create a JIRA ticket
10
iTunes delivery is stuck, your actions
Restart your computer
Immediately inform Mathilde
Call Cupertino
Contact the key user of the zone
11
Who do we recommend Encore?
Everybody
Believe internal users only
Tier 1 and Top Artist only
Nobody
12
Which project does not exist?
Odissey
Snowball
Oyster
Puzzle