Is verbal threats a threat to dispatcher safety?

No, Follow Department Procedures

A runaway and a thrownaway child differ because:

The child chooses to runaway where the thrownaway did not

An attempted abduction may include all of the following EXCEPT:

Slowly becoming friends with the family of a child.

A high risk runaway means:

A child who runs away four or more times in 24 months

Listen, Empathize, Ask Questions, Paraphrase, Sum it up

How might a person with a thought disorder act?

Experiencing a flight of thoughts that causes them to be hard to understand

Coming in between by way of hinderance

How does a dispatcher assist in protecting fellow first responders?

Collection of good information and the quick dispensing of that information

Someone with paranoid personality disorder:

May be very defensive and easily aggitated

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Crisis Communications 2120 Det. DeLange

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Crisis Communication review for dispatch academy

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Questions 93

Answers

1
Family violence is a contributing factor to mental illness.
True
False
2
Stalking must have someone commit harassment first
True
False
3
A telecommunicator should tell people when they need to seek counseling
False
True
4
A delusion should be challenged
True
False
5
The five types of stalkers include:
The random stalker
The resentful stalker
The kind hearted stalker
A misinformation stalker
6
Attempted abduction should be dispatched out and a call created
True
False
7
A Batterer may have:
Good communication
Grounded view of faults
Believes in non traditional sex-roles
Been victim of abuse
8
Most people who complete suicide do so with:
Firearms
Pills
Suffocation
Poisoning
9
What below is a personality disorder?
Anti-social
Schizophrenia
Dementia
Depression
10
Is verbal threats a threat to dispatcher safety?
Only if you take it that way
None of the above
No, Follow Department Procedures
Yes, Hang up
11
Barriers to leaving family violence are:
Love
Guilt
Financial
Good Support
12
A medical injury a family violence victim could sustain and dispatcher should be aware of is?
None of the above
Traumatic Brain Injury (TBI)
Emotional injury
Spiritual let down
13
Abduct means to restrain someone with the intent to prevent their liberation
False
True
14
A person can sustain a TBI from all of the following except:
Shockwave
Sleeping
Direct Impact
Acceleration - De-acceleration
15
One in _____ Children of the 25,000 cases of Runaways were likely victims of Child Sex Trafficking.
Six
Eight
Seven
Five
16
A weapon of mass destruction is a terrorist device containing biological/nuclear material/incendiaries/chemicals agents
False
True
17
NCMEC financially supports Team HOPE
True
False
18
Suspicious packages should prompt a telecommunicator to alert the potential need for specialized units
True
False
19
A dispatcher should attempt to gauge how truthful a caller is being
False
True
20
A law that George W. Bush signed into law requiring persons 21 and under be entered into NCIC
Sloan's Law
Sipriana's Law
Suzanne's Law
Sophie's Law
21
_______ means to transport, entice, recruit, harbor, provide, or otherwise obtain another person by any means
Restrain
None of the above
Traffic
Abduct
22
NCMEC is a for profit agency that worked to securely bring home people who go missing or are exploited.
False
True
23
A runaway and a thrownaway child differ because:
The child chooses to runaway where the thrownaway did not
There is no difference
The child chooses to be thrownaway where the runaway did not
24
An attempted abduction may include all of the following EXCEPT:
Slowly becoming friends with the family of a child.
Verbal exchange between child and perpetrator
Nonverbal actions
Physical contact
25
A high risk runaway means:
A child who runs away four or more times in 24 months
A child who runs away without a plan
A child who runs away six or more times
A child who runs away three or more times in 12 months
26
LEAPS Stands for
Look, Expect, Ask, Problem Solve, Simplify
None of the above
Like, Encourage, Accept, Promise, Solve
Listen, Empathize, Ask Questions, Paraphrase, Sum it up
27
Types of Terrorism are all the following except:
Domestic
International
Sub-national
Intra-national
28
Runaway is defined as a child who leaves their home
Unwillingly
Voluntarily
Without Consent
Just because
29
Barricaded subjects normally end tragically in a murder - suicide
True
False
30
ICS stands for Incident Command System
True
False
31
Narcissistic Personality Disorder may be an person feeling better/entitled to special treatment, inflated image of self.
True
False
32
Stalking means:
All the above
Committing an offense of Harassment first
Threat or actual damage to victim's property
Threatening bodily injury to the victim or placing them in fear of such
33
Dispatchers Should never challenge or embaress a caller
True
False
34
How might a person with a thought disorder act?
None of the above
Experiencing a flight of thoughts that causes them to be hard to understand
Aggitated and aggressive
Calm, but seem to be plotting against the dispatcher
35
A kidnapping where the location is known of the victim gives law enforcement and responding negotiators more control
False
True
36
Suicide is the ___ leading cause of death among 15 to 24 year olds
3rd
13th
2nd
33rd
37
Family is defined in Chapter 71 of the Family Code
True
False
38
Individual, Socio-cultural, and external are factors in a person's suicide risk
False
True
39
A person should never be asked if they are going to kill themselves.
False
True
40
The greatest tool a dispatcher has is:
Ability to hang up
References
Listening
Talking
41
"Restrain" means to restrict a person's movements without consent. To interfere substantially with the person's liberty
True
False
42
Depression is a choice
True
False
43
Intervention means:
None of the above
Getting involved in a drug issue
Helping a friend get sober
Coming in between by way of hinderance
44
How does a dispatcher assist in protecting fellow first responders?
Dispatchers need to make sure they know the offense that occurred.
They can't affect the safety of a person who is not in front of them.
Collection of good information and the quick dispensing of that information
None of the above
45
Someone with paranoid personality disorder:
Requires a counselor to speak with them.
May believe anything they are told
Can be convinced their delusion is not real
May be very defensive and easily aggitated
46
Suicidal callers are just calling for attention
True
False
47
A victim caller may be
All the above
Be uncontrollably sobbing
Be unwilling to talk
Laughing despite the serious nature of the offense
48
What percentage of NCMEC cases are Runaways?
95%
76%
91%
87%
49
A relative is defined as a parent, step-parent, aunt, uncle, sibling, or ancestor
False
True
50
Family is defined in the Chapter 573 of the Govt. Code
False
True
51
TBI is classified as all of the following except:
Mild
Profound
Severe
Moderate
52
Depression is marked by feelings of
Exuberance
Self Motivation
Hopelessness/Helplessness
Joy
53
What is cyberstalking?
The active pursuit of an individual over the internet
Posting mean things on Facebook
Any use of the mail to harass or annoy a person without their consent.
A made up thing
54
Sexual Assualt must physically require the:
Penetration of genitals of another person or direct physical contact
Statement of non-consent by the victim
All of the above
None of the above
55
A runaway child is considered a child under the age of:
18
15
21
17
56
Sexual Assault can lead to:
PTSD
All the above
Mental Illness
Homelessness
57
All are thought disorders except:
Schizophrenia
Hallucinations
Delusions
Dementia
58
A family abduction
A person fails to return a child in accordance with a writing or decree
All of the above
Occurs when a family member has legal custodial rights that are ignored
Occurs when a violation of custody order takes place
59
Upon report of missing child a dispatcher should ensure all missing person entries are completed within required time
True
False
60
All of the following are considered reasons for a “Thrownaway” Child EXCEPT
Child leaves because of abuse
Prevents child from returning home
Asks the child to leave home
Makes no effort to recover runaway child
61
Intervention means coming into a problem to solve it.
False
True
62
The greatest skill a dispatcher has during a suicidal call is:
A team
Listening
Talking
Gift of gab
63
Upon report of missing child a dispatcher should obtain and verify the location where the child went missing.
False
True
64
A non-family abduction
Involves a child wrongfully taken by a non-family member
Refers to a person outside the second consanguinity taking a child
Involves blood relatives taking a child from the biological parents
None of the above
65
A person can be convinced their hallucination is not real
False
True
66
Suicide risk goes up again when a person
Turns 65
Turns 40 because they are over the hill
Risk goes down as age goes up
Turns 50
67
Alzheimer's Can be cured
False
True
68
Programs available through NCMEC are all the following EXCEPT:
Amber Alert
Project ALERT
Code Adam
CODE Help
69
When speaking to a suicidal person a dispatcher should:
Tell the person that everything is going to be okay.
Attempt to use "You" statements to help the person take control
Use "I" Statements to show personal involvement
Use judgements about the caller to determine their thinking
70
What things make sexual assault aggravated?
The victim is a child under the age of 17 regardless of offender knowing
A victim sustains serious bodily injury or death during the commission
All the above
The presence of a deadly weapon or threat of imminent death
71
Severe Weather Include
Snow
Heavy Rain
Hail
Tornados
72
Common biological outbreaks include Anthrax
False
True
73
Upon identifying a sexual assault call the telecommunicator should:
Follow department policies and procedures
All of the above
Identify that the caller is trying to report sex aslt and stop questioning
Ensure the caller is safe, and immediately work to get resources to them
74
A paroxysmal attack of pain, distress, or disordered function or emotionally significant event in a person's life.
Emergency
Constraint
Concern
Crisis
75
A person with depression:
Can snap out of it
Is suffering a genetic problem
Is experiencing a complex mix of nature vs. nuture circumstances
Is depressed because of their life situation
76
A hostage is a person
A stranger and typically a random person taken as a negotiating token
A family member to the offender
Known to the hostage taker
All the above
77
L in LEAPS stands for Look
False
True
78
Autism is diagnosed on a
Slide
Scale
Random
Spectrum
79
All of the following are NCMEC types of cases EXCEPT:
Runaways
Missing adults with dementia
Austims wandering
Infant abduction
80
The five types of stalking are: Resentful, Intimacy, Rejected, Predatory, and Incompetant stalker
False
True
81
What do most police use to commit suicide?
Intentional Car Wreck
Duty Weapon
Poisoning
Suffocation
82
Reciprosity refers to the human nature of feeling the need to give something back when a person receives a gift.
False
True
83
Don't discount a delusion but also do not play into it.
True
False
84
A telecommunicator should identify the occurance of sexual assault and ask detailed questions of the caller.
True
False
85
Types of Mental Illness Discussed in Crisis Communications were:
Thought Disorders
All the Above
Personality Disorders
Mood Disorders
86
The greatest concern in a barricaded subject is the murder of hostages
True
False
87
What events can trigger a crisis?
Divorce
ANYTHING
Animal that dies
Car Wreck
88
NCMEC Stands for "National Center for Missing and Exploited Children"
False
True
89
Upon report of missing child a dispatcher should follow all department policeies and procedures.
True
False
90
What types of cases does the NCMEC get involved with?
Online Sextortion
Murders
Thrownaways
Theft from a person
91
A dispatcher should attempt to diagnose mental illness
True
False
92
Abduct means to
Move someone without consent no matter the distance
Steal a human from one place and take them to another.
Restrain a person with the intent to prevent a person's liberation
Temporarily interfere with a person's freedom
93
How long does a law enforcement agency have to report an attempted child abduction?
8 Business Days
8 Days
No limit for attempts
8 Hours

Crisis Communications 2120 Det. DeLange Flashcards | StudBud