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So you think you know about Business Consultancy? Flashcards | StudBud
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So you think you know about Business Consultancy?
So you think you know about Business Consultancy?
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Answers
1
Which style of consulting have we followed?
Process Consultancy
The Doctor/Patient Model
The Expert Model
Stakeholder analysis
2
What is
NOT
a stage in Tuckman's stages of group development?
Norming
Forming
Storming
Persisting
3
Who wrote the book Humble Consulting?
Rudy Steinmann
Edgar Schein
Bruce Tuckman
Edward Lear
4
1. How would you manage a high power, high interest, Stakeholder?
Monitor (minimum effort)
Keep satisfied
Keep informed
Manage Closely
5
Process consultancy depends on what?
Investigating all members of staff
Asking for a contract and money up front
A trusting relationship with the client
Off site management
6
What is the SAFe Criteria for?
Testing the acceptability of a soltion for the client
Brainstorming
Testing the practicality of a solution for the consultant
Group Development
7
Whose model of Reflection is this: Experience, Reflection, Conceptualize, Test?
Piaget
Einstein
Kolb
Gibbs
8
Whose Model of Reflection is this: Description, Feelings, Evaluation, Analysis, Conclusion, Action Plan
Schein
Gibbs
Kolb
Deming
9
Demings Model of Reflection is:
Think, Plan, Do, Review
Do, Think, Review, Re-Plan
Do, Review, Undo, Re-do
Plan, Do, Check, Act
10
An individual or group who can affect, or is affected by, the achievement of an organisation’s objectives’ is a...?
Key party
Stakeholder
Entrepreneur
Shareholder
11
What sort of Stakeholder has the traits of: Power, Urgency & Legitimacy?
A Angry Stakeholder
A Weak Stakeholder
A Strong Stakeholder
A Definitive Stakeholder
12
A research plan consists of what processes?
Desk and field research
Spending lots of time in the library
A long tick list
Using drone technology
13
What do the Terms Forming, Storming, Norming, Performing & Adjourning address?
Workplace Psychology
Socialisation
Group Dynamics
Group achievement
14
EDO in the EDOPIE model stands for what?
Experimentation, Design, Order
Exit, Diagnosis, Originality
Entertainment, Distribution, Organisation
Entry, Diagnosis, Options
15
Porter's 5 Forces is especially helpful to what type of business?
A Public Limited Company
A Government Office
An established family business
A new start-up
16
1. Which of the following are both key authors of works on Reflection?
Kolb & Schein
Gibbs & Tuckman
Kolb & Gibbs
Deman & Kolb
17
What is the problem with using the expert model?
It's boring
It is expensive
It is difficult to agree a contract
The client may not have diagnosed the need correctly
18
Which of the following is not an element of reflective learning?
Creating a hypothesis
10. Finding what you gained from an event in order to identify progress
Looking back at an event and describing it
1. Analysing or interpreting an event in relation to a model or theory
19
Which of the following are element in assessing the importance of Stakeholders?
Strong Willed, Pushy, Focussed
1. Legitimacy, Power & Urgency
Status, Credibility & Influence
Legitimacy, Credibility & Assertiveness
20
Which of the following is
NOT
an approach to problem solving as a group
Being creative
Using past experience
Arguing
Analytical/linear
21
3 level questioning technique is about?
Asking open questions followed by more indepth ones
Asking three different people the same questions
asking 3 questions only
Asking closed questions
22
What is the problem with using the doctor/patient model?
The client may not be willing to make the necessary changes
It is not possible to find a solution using this model
The client asks the questions not the consultant
It's too personal
23
What does SAFe stand for?
Suitability, Acceptability, Feasibility
Start And Finish
Solution And Focus
Situation, Action, Facts
24
1. Kaler (2002) divided stakeholders in to: - Claimants- Influencers
Claimants & Influencers
Movers & Shakers
Kings & Paupers
The Wise & The Foolish
25
What model can you use to assess the operating environment?
SWOT
PESTEL
EDOPIE
McKinsey 7S
26
What did the author Bruce Tuckman mainly write about?
Business Consultancy
Business Theory
Cryogenics
Group Dynamics
27
What is "The Gap"
The distance between two mapped co-ordinates
The distance between where a business is now & where it wants to be
A way of describing lack of information between a client and a consultant
The distance between the onsultants solutions & what the client wants
28
Solutions Focus consultancy is about?
Diagnosing a problem based on symptoms
What is going well and what needs improving
Telling and selling ideas to the client
Making sure the consultant knows best
29
Active listening to the client requires what?
Summarising the points to check accuracy
Challenging the client's answers
Listening to music
Ignoring what the client says
30
1. Which of the following was not identified by Gibbs as a benefit of Reflection?
Aiding Critical analysis
Supporting behavioural change or commitment to action
Helping to Review progress with a problem
Helping to to think more deeply about a subject
31
What model can you use to test your hypotheses?
SWOT
PESTEL
McKinsey 7S
Stakeholder Analysis
32
What is missing element? Forming, Storming, Norming, Performing & ....
Adjourning
Rewarding
Reviewing
Analysing
