Where can you find definitions for investment terms?

Value Line: Investment Education/Glossary

What is the defintion of emotional labor?

Managing your emotions within a professional role.

In regards to customer tech help, what is our ultimate goal?

Help a customer become more self-sufficient with technology

This is the newer department in Adult Services. What does the acronym BNRC stand for?

Business and Nonprofit Resource Center

What can we do to help to customers with medical or legal questions?

Provide resources and referrals.

What are the three parts of self-care we discussed today?

Physical, psychological, spiritual

What are the three interlibrary loan services? In which order should you search them?

SearchOhio, OhioLINK, and WorldCat

What is the most important thing to avoid doing when helping with medical or legal questions?

Offering medical or legal advice

What does the acronym CRAP stand for?

Currency, Relevancy, Authority, Purpose/Point of View

What 1998 addition to copyright law was added to address digital assets and the Internet?

The Digital Millenium Copyright Act or DMCA

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Adult Reference Orientation v4 April 2025

25 termsStudBud Administration48 plays

A shorter version of Adult Reference Orientation V2

Flashcards25 cardsFPractice quizPHost liveL

Questions 25

Answers

1
What is the acronym we use to remember source evaluation parameters?
WORT
CRAP
DMCA
SNAP
2
Where can you find definitions for investment terms?
Value Line: Investment Education/Glossary
Mergent Key Business Ratios: Quick Reference
First Stop Business Connection/Business Glossary
Small Business Reference Center: Investing In a Business
3
What is the defintion of emotional labor?
Managing your emotions within a professional role.
Managing your emotions when feeling drained
How hard it is to work with difficult customers
Managing the emotions of customers by setting expectations
4
Identify a useful website for finding the order of books in series
Hoopla
Fantastic Fiction
Novelist
Libby
5
In regards to customer tech help, what is our ultimate goal?
Educate customers about cybersecurity risks
Educate customers about new technologies
Help a customer accomplish any and all of their digital tasks
Help a customer become more self-sufficient with technology
6
This resource provides tailored read-alikes for books, authors, and series
Libby
Bibliocommons
GoodReads
NoveList
7
A customer needs the name of a family that lived near them in 1960. Who is the best referral?
Local History and Genealogy
Any Librarian
Adult Services Librarians
Info Line
8
How do I determine my NAICS code?
Encyclopedia of Associations
www.census.gov/naics
Business Reference Library
Business First Columbus
9
What grant research database for non-profits can only accessed at Main Library?
nonprofitgrants.org
Foundation Directory
Sloan Foundation Grant Database
GrantWatch Professional Database
10
Regarding the Fair Use Doctrine, what does N represent in acronym PANE?
Normal for the most commom kind of copyright registration
Nascent because since 1993 works have stronger protections
The Nature of the use
Notify because copyright holders must be notified
11
This is the newer department in Adult Services. What does the acronym BNRC stand for?
Being Nosy and Real Concerned
Business and Nonprofit Resource Center
Businesses, Nonprofits, Resources, and Connections
Because Nothing Really Changes
12
Which resource can tell me about the herb Ashwagandha if I do not have a library card?
MedlinePlus.gov
Health Reference Library
HealthCare.gov
Consumer Health Complete
13
What can we do to help to customers with medical or legal questions?
Reach out to a doctor or lawyer to find a quick answer.
Provide resources and referrals.
Make the customer an appointment with a doctor or lawyer.
Recommend a potential solution using web resources.
14
What are the three parts of self-care we discussed today?
Emotional, philosophical, intellectual
Id, Ego, Superego
Physical, psychological, spiritual
Internal, External, Communal
15
Which resource helps you locate specific publication titles and their databases?
Full Text eJournal List
Very Short Introductions
EbscoHost
Proquest
16
What are the three interlibrary loan services? In which order should you search them?
SearchOhio, OhioLINK, and WorldCat
Bibliocommons, Worldcat, SearchOhio
Polaris, Worldcat, SearchOhio
OhioLINK, SearchOhio, WorldCat
17
What is the name of the meditation app provided to all CML employees for free?
Ten Percent Happier
Headspace
Unplug
MeditateMe
18
This service gives CML access to the collections of college and university libraries
WildCat
SearchOhio
Bibliocommons
OhioLINK
19
What is the most important thing to avoid doing when helping with medical or legal questions?
Demonstrating medical or legal resources
Offering medical or legal advice
Providing requested legal or medical forms
Helping a customer find a lawyer or doctor
20
What does the acronym CRAP stand for?
Currency, Relativity, Accessibility, Provenance
Certitude, Relationship, Amplification, Preeminence
Currency, Relevancy, Authority, Purpose/Point of View
Community, Relations, Authority, Procedures
21
Where can I find contact information for the CEO of General Motors?
Big Charts
Business Reference Library
Reference Solutions
PolicyMap
22
What type of websites domains tend to be more credible?
.com, .net, and .info
.biz, .us, and .me
.edu, .gov and .org
.ca, .au, and .uk
23
What acronym do we use to make an effective referral?
EWE -- Explain, Wait, Explain
DIE -- Dictate, Intimidate, Escape
WOW -- Wait, Obfuscate, Wander
QUE -- Question, Understand, Examine
24
What 1998 addition to copyright law was added to address digital assets and the Internet?
The Digital Rights Management Act (DRMA)
The Digital Millenium Copyright Act or DMCA
Accession of Digital Assets Act (ADAA)
Fair Use Doctrine (FUD)
25
A customer needs literary criticism about Franz Kafka. Which CRAP parameter is least important?
Relevancy
Purpose/Point of View
Currency
Authority

Adult Reference Orientation v4 April 2025 Flashcards | StudBud