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Salon Business
Salon Business
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1
Renting or leasing a workstation from a building owner would represent which of the following situations
sole proprietorship
independent contractor
partnership
corporation
2
Which of the following descriptions identifies the meaning of clientele?
persons who do not prebook
persons who live out of the area
persons who have never visited the salon
persons who make habitual use of the services of another person
3
A realistic goal is one that:
you believe can be accomplished
contains concrete benchmarks
states exactly what you want to accomplish
sets a deadline for achieving a goal
4
When handling a phone call always
maintain self control
match the client's anger
promote salon discounts
speak louder than normal
5
An operating agreement in which a business functions under a parent corporation is a(n)
sole proprietorship
franchise
partnership
corporation
6
Which of these descriptions is NOT a guideline to be used when creating a resume?
list awards
show prior employment information
write the resume in a brief and concise manner
provide at least eight pages of information
7
Which of the following terms refers to all money owed?
net worth
assets
liabilities
financial status
8
An effective strategy to ensure a return visit from a client is to
promote negative word-of-mouth
limit your work hours
avoid using a business card
provide exceptional service
9
The term given for selling products for client home care is
warehousing
networking
scheduling
retailing
10
Which method is probably the most effective way to build your clientele?
prebooking
referrals
providing unexceptional service
word-of-mouth advertising
11
Which of the following statements describes what you should do if you are asked a question that seems discriminatory
remain defiantly silent
give a false answer
politely decline to answer
answer the question truthfully
12
Which of the following business types is owned by the shareholders and formed under legal guidelines?
partnership
sole proprietorship
corporation
franchise
13
All payments received from clients for services and home care products purchased is known as
expenses
taxes
income
compensation
14
Of the items listed below which one is NOT considered a benefit
paid vacation
sick days
paid holidays
salary
15
The type of business ownership in which two or more persons share all costs of operating and maintaining the business is
franchise
sole proprietorship
corporation
partnership
16
All of the following items are important factors to research in the process of salon planning EXCEPT
inaccessible parking
location
market need
cost of necessary improvements
17
To be granted future loans, it is important to pay loans on time and avoid
compensation
taxes
default
insurance
18
Location is the most important factor in
opening a salon business
choosing a salon
choosing a distributor
choosing a lawyer
19
Which of the following actions would represent taking the team approach
offer guests something to drink while they are waiting
do only your work, helping others leads to problems
greet only your clients
avoid referring your clients to other designers
20
It is wise to keep all records of daily sales and services for
10 years
5-7 years
2-4 years
6-14 years
21
A rental agreement is known as a
waiver
lease
loan
W-2
22
This offers an employer a brief summary of why you would like to work there and what skills you bring, is called
cover letter
application
resume
profile
23
Pareto's principle is called the
50/50 rule
80/20 rule
60/40 rule
90/10 rule
24
"Is this something i can commit to?" is a question that would be asked when determining if a goal is:
achievable
realistic
specific
measurable
25
According to statistics, how often does the average loyal client visit a salon
every 6 weeks
every 2 weeks
every 3 months
twice per year
26
Measurable goals will help you get organized and
track your progress
stick with the status quo
believe in what you can do
force you to stretch
27
The tax based on the profits (earnings) of a business is known as
income tax
opertating tax
payroll tax
sales tax
28
Which of the following concepts involves converting existing clients to return clients
CRM
client profile
client factor
client retention
29
The ideal salon arrangement has an efficient traffic pattern providing
the least steps for the client to travel
a remote reception area
the most steps for the client to travel
80 square feet per salon professional
30
Which type of insurance protects, the salon owner from financial loss due to an employee's negligence?
premise
product liability
Social Security
malpractice
31
An important aspect to remember when managing the financial operations of a salon is to
create a budget
ignore economic conditions
dismiss advice from an account
avoid generating business through promotions
32
A business in which an initial purchase fee plus a monthly service charge is paid to the parent corporation is a(n)
corporation
partnership
franchise
entity
33
Workers' Compensation Insurance is needed to protect the
employee
salon
advertisers
inventory
34
All of the following descriptions apply to an independent salon EXCEPT
owner makes all the decisions in terms of decor
may offer from 5-40 workstations
owner makes all the decisions in terms of pricing and services
uses a set business plan provided by a parent company
35
Which one of the following items is usually the largest expense in operating a salon
supplies
rent
advertisement
salaries or commissions
36
Adding the client's service total and retail total for one ticket will achieve which of the following results
average appointment
average net profit
average visit
average ticket
37
Beverages, food, magazines and umbrella stands in the salon are examples of
decore
touchables
aromatherapy
comforts
38
Which of the following descriptions would be considered a key to successful client relationships?
declare that you can make the client look like any photograph they bring in
don't inform the client on what you are doing
teach the client how to maintain their look at home
ensure clients know you are busy by making them wait at least 15 min
39
Paid holidays, bonuses and insurance are all examples of
job responsibilities
job benefits
liabilities
assets
40
A personalized approach is also referred to as
chairside manner
staff synergy
salon experience
shared accountability
41
An efficient working space for each salon professional is
200-300 square feet
120-150 square feet
50-75 square feet
over 300 square feet
42
What is considered the best form of advertising?
pamphlets
billboards
television
word-of-mouth
43
The renting of a space, suite or booth by an individual salon professional on a monthly basis is referred to as a(n)
full service salon
chain salon
independent salon
independent contractor
44
U.S. Social Security & Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the
U.S. and Canadian governments
county government
state government
city council
45
Dependability as a work principle can be described as
showing that you love what you do
not waiting to be told what to do
getting along with co-workers
showing up on time and ready to work
46
Before an interview begins, you might be asked to fill out a(n)
resume
cover letter
application
portfolio
47
All of the following actions describe how to create a plan to achieve your goals EXCEPT
be specific
avoid alternate plans
include alternate plans
consider your budget
48
During a job interview it is very important to
stay calm and be yourself
tell a lot of stories
stretch the truth if necessary
tell the interviewer whatever you think they want o hear
49
Which buyer wants to know all of the facts about the product and thinks carefully about buying it
logical
stubborn
ready
bargain
50
Which of the following situations would represent a good time to ask a client for referrals?
when the client is looking confused
when the client is complaining about the service
when the client is unsatisfied with the service
when the client is satisfied with the service