Unit 1 Review

Question 1

A method of connecting with several people to build relationships that may result in career advancement and knowledge

Accepted Answer

Networking

Question 2

Destination Branding is promoting a city, state, or specific destination to prospective travelers

Accepted Answer

True

Question 3

A written summary of a candidate’s experience, skills and education

Accepted Answer

Resume

Question 4

A job that requires little or no experience is called entry-level

Accepted Answer

True

Question 5

A dishwasher works in the back-of-the-house

Accepted Answer

True

Question 6

Which of these is NOT in the Accommodations Sector?

Accepted Answer

National Parks

Question 7

Hosts, Servers, Front Desk Associates and Concierges are all examples of this type of position

Accepted Answer

Front-of-House

Question 8

The needs and motivations of people are explained in

Accepted Answer

Maslow&#x27;s Hierarchy of Needs

Question 9

When you assign tasks to someone else and ensure their completion it&#x27;s called Delegating

Accepted Answer

True

Question 10

To be good at this, you should maintain eye contact with the speaker

Accepted Answer

Active Listening

Question 11

The variety of people and their background experiences, opinions, religions, gender, race, and ethnicity

Accepted Answer

Diversity

Question 12

Guests may make dining or hotel reservations during this stage of the guest experience cycle

Accepted Answer

Pre-arrival

Question 13

What is the first step in problem-solving?

Accepted Answer

Identify the problem

Question 14

A Seamless Experience is when the guest doesn’t experience any issues

Accepted Answer

True

Question 15

The human needs that must be met first, according to Maslow’s Hierarchy of Needs

Accepted Answer

Physiological

Question 16

When two or more things depend on each other

Accepted Answer

Interdependence

Question 17

A business in which a person buys into a proven system of operation

Accepted Answer

Franchise

Question 18

This stage of the guest experience cycle is happening during check out

Accepted Answer

Departure

Question 19

Someone who has a large number of followers on their social media accounts

Accepted Answer

Influencer

Question 20

Self-awareness, self-regulation, social skills, empathy, and motivation are components of

Accepted Answer

Emotional Intelligence

Question 21

A skill that is relevant in any industry or position

Accepted Answer

Soft or Transferable skills

Question 22

An organization that recognizes or acknowledges religious or cultural holidays

Accepted Answer

Inclusion

Question 23

Dealing with Guest service feedback the moment arises

Accepted Answer

Service Recovery

Question 24

The number of people employed in the Hospitatlity and Tourism Industry in the U.S.

Accepted Answer

17 million

Question 25

This type of career path includes lateral moves to gain new skills

Accepted Answer

Lattice

Question 26

This type of question can be answered with a simple yer or no

Accepted Answer

closed-ended

Question 27

Critical Thinking is the process of conceptualizing, applying, synthesizing, and evaluating information

Accepted Answer

True

Question 28

Which of these contributes to Organizational Culture

Accepted Answer

Values, Beliefs, Traditions, Heroes, Ceremonies

Question 29

A brief letter that introduces an applicant to an employer

Accepted Answer

Cover Letter

Question 30

The professional behavior expected in the workplace is Workplace Etiquette

Accepted Answer

True

Question 31

What is the ADA?

Accepted Answer

The Americans with Disabilities Act

Question 32

In 1956, President Eisenhower signed an act that gave people the opportunity to drive greater distances more easily

Accepted Answer

The Federal-Aid Highway Act

Question 33

The idea that many cultures can prosper together by recognizing and celebrating their differences

Accepted Answer

Multiculturalism

Question 34

The Latin word meaning Friendliness to guests

Accepted Answer

Hospiltalitem

Question 35

An Association is a member-based organization that can provide access to tools and resources

Accepted Answer

True

Question 36

Sustainability is the practices followed to avoid using up natural resources

Accepted Answer

True

Question 37

The historical time period with great developments in transportation

Accepted Answer

The Industrial Revolution

Question 38

Reviewing a published report is an example of this type of research

Accepted Answer

Secondary Research

Question 39

A position, paid or unpaid, that allows students to earn school credit while gaining experience and skills

Accepted Answer

Internship

Question 40

Employees have the authority to make decisions to benefit the guest and the operation

Accepted Answer

Empowerment

Unit 1 Review

Questions 40

Unit 1 Review

Questions 40