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Chapter 15
Chapter 15
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1
27) Social Media can be used
For global business
For personal use
All the above
Finding and screening candidates
2
What is encoding in the communication process?
Translating a message into understandable symbols or language
The medium the sender chooses to send the message.
Getting rid of any physical noise
Paraphrasing
3
26)Benefits of social media for internal communication include
Supports individualism and goal oriented workers
Encourages meeting other colleagues in person
Encourages knowledge-sharing and transparency.
Encourages learning about other work cultures globally
4
41)True or False: Only focusing on advancements of technology will improve Social Skills
False
True
5
40)Career Defined Competencies Are
Hard skills, soft skills, knowledge and Understanding
Knowledge Soft Skill and Other characteristics
Social Skills, Time, Management, Soft Skills
Time Management and Active listening
6
43) Causal connections are also known as
Future colleagues
Career connections
Weak ties
Networking
7
What is medium richness?
Gossip
The lack of technology during communication
how well a particular medium conveys information and promotes learning.
A large syntax used during discussions with managers
8
30) Training employees a=on social media etiquette include
Engage with creative posts regarding the company
Create brand biases for collaborations
Educate professional conduct and encourage thoughtful posting
Only posting about advertisements
9
42)Finding people that can help with your ____year plan can help idenitfity career goals5
5
5-10
7
6-4
10
23) Older generation workers are most like to
Still prefer emails
Use applications such as Slack,Microsoft
Prefer Zoom Calls
Prefer in person meetings with management
11
18) Physical distance can be a Too Much or Too Little within the barrier
True
False
12
Who was the term
media richness
proposed by
Richard Daft and Robert Lengel
Orest Holubec and Catherine Harrel
Abraham Maslow and Douglas McGregor.
Sonic, the Hedgehog
13
7) True or False Mediums travel by Email, Text Message, Phone Call
True
False
14
“How has your management style changed and evolved over time as you’ve worked with different people?” is an example of
An analytical question
A curious question
A judgmental question
Non judgmental question
15
39)To make the most out of a conversation you should
Answer with a nod
Bribe them.
Ask Opened ended questions
Ask the other party for money
16
What is an
efficient
communicator?
makes their intended message accurately understood by the other person.
Giving recipients your origin story every time
Being critical, indirect, and time consuming
Transmits message accurately in the least amount of time
17
8)The best communication method a manager can use is
Email
Text Message
Phone Call
Face to Face
18
15) Informal communication channels develop _______ the formal structure
Globally
Traditionally
Within
Outside
19
45) Looking for people in your field with completely different mindsets or interests can
Teamwork/collaboration
Oral/Written communication
‘All of the above
Leadership
20
10) Which of the following is an example of physiological noise?
Attending a lecture in another language
Attending a lecture during construction nearby
Attending a lecture on a topic of which you disagree
Attending a lecture when you were sick
21
32) ________ communication is the better assertive,direct and powerful communication
Defensive
Immersive
Non-defensive
Adaptive
22
The dangers of a rich medium improperly are
Dependence of technology
Information overload
Inability to encode or decode information
Not reaching all stakeholders
23
28) Workplace harassment and or posts damaging company rerp are examples of
Legal and Ethical Risks
Legal and Brand Risk
Cybersecurity Risk
Technical Risk
24
What is an
effective
communicator?
Bad public speaking
Being understood without speaking
Successful spread of gossip
makes their intended message accurately understood by the other person.
25
Emaothy cans be used
Making Friends
In life
All of the above
In business
26
24) True or False: Miscommunication can often stem from personal barriers rooted in how individuals process information.
False
True
27
14) What is the primary purpose of horizontal communication in organizations?
Establishing formal communication protocols between departments
Coordination, problem-solving, and innovation
Facilitating from lower to higher organizational levels
Facilitating the flow nformation from lower- higher organizational levels
28
19) The two differences for cross cultural barriers are
Language and Style
Art and Community
Language and Communication Styles
Greetings and Gift Expectations
29
38) A non curious question would be
“Is there anything I could be you with?”
“Did you miss the project deadline of you prioritized the wrong things?”
“Wanna go to this restaurant with me?”
“Can we leave now?”
30
35) The text refers to active listening as
The process of actively decoding and interpreting verbal messages.
The process of retaining info during the communication process
Wearing Headphone everywhere
The ability to get the conversation being about you
31
48) What’s been the highlight of your day? Is a
Out of line question
Causal connection question
Potential Emotional connection
In depth question
32
46) A _____ can leave a lasting impression
Follow request
Handshake
Catch up with an old connection
Hand written letter
33
33) Cognitive empathy refers to
Gaining experience with emotions taking to colleagues
identify how another person feels consider what they may be thinking.
The change in ones opinions based on change with ones empathy
One relies on body language to asses emotions
34
True or False: Feedback is essential for efficient communication
False
True
35
50) We are happy the semester is wrapping up!
True
False
36
16) The two main groups of informal communication are Grapevine and Telephone.
True
False
37
34) True or False: Have important conversations when you are emotional
False
True
38
The types of noises include..
Raining,Coffee Maker,Phone Call, Thunder
Managerial,Critical,Empathy and Semantic
Loud Breathing, Clicky Pens, Outside Music, Typing
Physical, Psychological, Semantic, Physiological
39
37) The quality of a conversation often boils down to the _______ of the questions being asked
Quantity
Time
Value
Quality
40
25) According to the text a masculine norm could be
Using “we” statements
Focus on building work relationships
Using positive overlaps such as “I agree”
Hiding uncertainty about an issue
41
49) What kind of people do you want to meet is a example of
Finding potential outperformers
Re evaluating your wants in life
Networking with a purpose
Networking with appropriate people
42
13) the Rent a Runway Example was
External Communication
Horizontal Communication
Downward communication
Upward Communication
43
29) Many brands including Wendy and Twitter [X] use the strategy of
Engaging users with humor and direct interaction.
Limited for only advertisement
Non social media presence
Showcasing user opinions
44
17) A physical barrier can include
All the above
Space
Sound
Time
45
9)A lean medium is best for
A meeting with an important stakeholder
Routine situations and avoiding overloading
Conveying bad news
When one is running out of time
46
36) Listening can be difficult because
It is assumed that everyone has other things to think about
We want to compartmentalize what the speaker is saying as right or wrong
Attention spans are very low
It is assumed that everyone has other things to think about
47
21) Which is NOT included for nonverbal communication
Eye Contact
Facial expressions
Style Choices
Body movements and gestures
48
20) Key benefits to Social Media include, faster communication, Border audience, Real time Feedback
False
True
49
22) What is a linguistic style?
One’s collaborative working behavioral style
Types of nonverbal communication hints
A person’s unique speaking style including behaviors
A preference of how one a medium to communicate with managers/employees
50
31)Cyberloafing refers to
Gaining a new following of audience members
Taking group/team social media breaks
Using social media for personal non work use
Using the internet to gain knowledge on different public biases
