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Personal and Professional Development - Esthetics @ Crave Beauty Academy Flashcards | StudBud
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Personal and Professional Development - Esthetics @ Crave Beauty Academy
Personal and Professional Development - Esthetics @ Crave Beauty Academy
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1
What form does the employer provide that indicates all taxes paid for the past year for each employee?
W-4 form
income tax form
sales tax form
W-2 form
2
A set income given to an employee on a weekly or monthly basis is known as:
salary
booth rent
commission
stock
3
Your own personal system of moral principles and values is known as;
professional ethics
personal ethics
courtesy
attitude
4
A sole proprietorship is a business owned by:
a franchise
two or more people
one person
a corporation
5
Which of the following skills are just as important to your success as your technical skills?
coloring
communication
drawing
shopping
6
A client retention strategy where clients reserve a future appointment before leaving after the current service is:
referral
retention
prebooking
upselling
7
What is considered the best form of advertising?
print ads
direct mail
word of mouth
social media
8
Which of the following time periods identifies the consideration for a short-term goal?
5 years
3 years
1 year
2 years
9
Regular bathing with soap and applying deodorant are examples of maintaining:
public hygiene
oral hygiene
general hygiene
personal hygiene
10
Proper conduct in reationships with your employer, co-workers and clients is known as:
commitment
self-respect
professional ethics
personal ethics
11
The psychology of getting along with others is referred to as:
attitude
personality
communication
human relations
12
What term refers to the atmosphere of one's surroundings; the feeling of a place; its aura?
ambiance
aromatherapy
decor
synergy
13
The ability to adapt or respond to change is called:
sincerity
flexibility
gossip
trust
14
Which of the following time periods identifies the consideration for a long term goal?
6 months
5 years
1 year
3 months
15
Inflammation, decreased immune response, hormone imbalances and mental health issues can be a result of?
relaxation
sufficient nutrients
nutrition
chronic stress
16
The tone or inflection of your voice, level and rate of speech all play a role in:
listening
verbal communication
body language
nonverbal communication
17
Which of the following items must be reported as employee income?
money paid to vendors for products
operating expenses paid by the salon/spa
tips received by an employee
change given to a client following payment
18
Options to increase revenue without raising prices include all the following EXCEPT:
value add-on packages
upselling
retail
overcharging
19
Which type of insurance protects the salon/spa owner from financial loss due to an employer's negligence?
partnership
corporation
premise
malpractice
20
Which of the following strategies works to involve the client when recommending products?
state the price
know what the promotions are
give reasons why to buy the product
let client hold, smell, or sample the product
21
Industry statistics indicate that satisfied clients will usually refer how many new clients?
8
1
3
12
22
Respect that people have for one another is:
mutual respect
self-respect
self-esteem
self-improvement
23
Identifying types of treatment & competitive pricing that will attract potential clients is a method known as:
public relation
upselling
target marketing
community involvement
24
Integrity in simple terms could be described as:
doing the right thing
inconsistency of character
deciding to act ethically only when it suits you
possessing a genius level of intellect
25
Which of the following statements describes what you should do if you are asked a question that seems discriminatory?
give a false answer
remain defiantly silent
answer the question truthfully
politely decline to answer
26
A general recommendation to help an esthetician prevent neck and back problems would include:
sitting with legs crossed
working with the back straight
standing with feet spread beyond hip width
bending at waist while lifting heavy objects
27
Passion as a work principle can be described as:
getting along with co-workers
not waiting to be told what to do
showing that you love what you do
showing up on time and ready to work
28
An inflammation of the fluid sac that lies between a tendon and skin or bone is called:
carpal tunnel
bursitis
varicose veins
tendonitis
29
Services regulated by a cosmetology board or local laws are considered:
post-operative
out-of-scope
in-scope
surgical procedures
30
Four main areas to consider for employment in the esthetics industry are service, management, sales, and education.
False
True
31
Persevering through difficult times is an example of:
etiquette
integrity
commitment
respect
32
Not making assumptions about people based on appearances reflects the use of:
integrity
etiquette
commitment
respect
33
A routine of behavior that is repeated regularly and tends to occur unconciously is known as a(n)
habit
emotion
goal
skill
34
Pareto's principle is called the:
50/50 rule
90/10 rule
80/20 rule
60/40 rule
35
What is considered to be the number one reason why clietns move on to another salon/spa?
indifferent attitude of an employee
move away
competitive reasons (including pricing)
product dissatisfaction
36
All of the costs incurred in running the salon/spa each day is referred to as:
profit
operating expenses
loss
operating loss
37
Products purchased by the spa owner for use during client services & for retailing are known as stock in quantity or:
inventory
overhead
turns
commissions
38
Workers' Compensation Insurance is needed to protect the:
inventory
employee
customers
salon/spa
39
Persistence means:
staying the course and not giving up
changing all the time
holding others in high regard
seeing yourself in positive ways
40
What condition occurs when tendons become inflamed?
varicose veins
tendonitis
bursitits
sore feet
41
Esthetics, as a separate profession in the U.S., did not evolve until the late:
1950s
1980s
1970s
1960s
42
Renting or leasing a workstation from a building owner would represent which of the following situations?
partnership
sole proprietorship
independent contractor
corporation
43
The process that gives you access to people & resources within the industry that can provide opportunities & education:
networking
client factor
marketing
client referral
44
Paid holidays, bonuses and insurance are all examples of:
assets
job responsibilities
job benefits
liabilities
45
The science that looks at how individuals perform work & what body movements, tools & equipment benefit health & comfort
public hygiene
personal hygiene
ergonomics
economics
46
Practicing good manners in the workplace is referred to as:
reflective listening
conflict resolution
professional etiquette
flexing
47
A brief, written account of personal, educational and professional qualifications and experience is known as a:
reference
cover letter
portfolio
resume
48
An important aspect to remember when managing the financial operations of a salon/spa is to:
dismiss advice from an accountant
avoid organizing a business plan
create a budget
ignore economic conditions
49
What document introduces you to the salon/spa and offers a brief summary of why you would like to be employed there?
cover letter
application
profile
resume
50
Which one of the following items is/are usually the largest expense in operating a salon/spa
supplies
rent
advertisement
salaries or commissions
51
A form of operation in which an initial purchase fee plus a monthly service charge is paid to the parent corp. is called
en entity
a partnership
a corporation
a franchise
52
You can show your commitment to excellence in your career by doing all of the following actions EXCEPT:
learning everything you can in school
avoiding participation in school activities
keeping pace with what's happening in the industry
attending seminars, shows and workshops
53
An esthetician's hands should be clean, well manicured and:
chafed
rugged
rough
soft
54
A collection of your creative work and documents to show potential clients or employers is known as a(n):
application
resume
reference
portfolio
55
Upselling is a way to increase an average ticket without raising prices.
False
True
56
Which of the following concepts involves convincing new clients to return and hopefully become lifeong clients?
client retention
client profile
CRM
client factor
57
Why is achieving emotional balance especially important in the salon/spa industry?
involves controlling how other people behave
emotions will be scattered throughout the creative process
confidence entrusted to estheticians is often broken
involves constant interaction with clients and co-workers
58
The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):
independent contractor
full-service salon/spa
independent salon/spa
chain salon/spa
59
For estheticians just starting out, the most common and immediate source of referrals is:
word-of-mouth recommendations
promotional literature
target marketing
Client profile
60
Which of the following terms defines the study of maintaining and improving the skin?
ethical conduct
esthetics
onychology
personal hygiene
61
An outward reflection of your inner feelings, thoughts, attitudes and values define your:
sense of humor
personality
ethics
commitment
62
The highest respect a person can show another is to:
refrain from asking questions
be talkative
be uninterested in what others have to say
listen
63
Which of the following business types is owned by the shareholders and formed under legal guidelines?
sole proprietorship
franchise
corporation
partnership
64
The type of business ownership in which 2 + persons share all costs of opening, operating & maintaining the business is:
sole proprietorship
partnership
franchise
corporation
65
During a job interview it is very important to:
tell the interviewer whatever you think he or she wants to hear
stay calm and be yourself
tell a lot of stories
stretch the truth if necessary
66
The term used to describe the science of healthful living is:
ergonomics
nutrition
exercise
hygiene
67
Eye contact, facial expression and posture are all examples of:
verbal communication
nonverbal communication
inflection
clarity
68
If a person matches their actions with their words, it is an example of:
commitment
respect
etiquette
integrity
69
Resillience is all about making mistakes and:
not admitting they happened
bouncing back
not showing respect
crushing trust
70
Which of the following terms refers to all money owed?
assets
liabilities
financial status
net worth