HCP203 MASTERY CLO 2 REVIEW

Communication is defined as the process of sharing and understanding

What is defined as open ended communication?

The MA should stay calm, try & solve the problem, do not engage, or dismiss them when working with what type of patient

A routing list helps explain how to handle the incoming calls

What does using the active voice represent in writing?

Clarifying, encouraging, accepting are major therapeutic skills

Using passive voice in writing represents- not direct and uses extra wording

What is an example of open communication in the US?

A patient might be reluctant to ____ _________ because they're embarressed, scared, or lack of understanding.

What communication techniques might be viewed negatively in other cultures? Select all that apply.

All are communication barriers EXCEPT?

What is defined as being able to provide education in a manner the patient can understand. Giving comfort.