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MICE Exam
MICE Exam
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Answers
1
What is a hotelier?
A person who likes hotels.
An object you can find in hotels.
A person who owns or manages a hotel.
A tourist who can afford a hotel room.
2
Which of the following would
not
be a reason for holding a conference?
Activist groups
Academics and professors
A CEO that wants to organize a trip to reward the sales staff
A government agency needs to deal with climate change
3
The emergency Management Section that is responsible for command and control and response checklists
Planning
Education & Training
Logistics
Operations
4
Travel incentives provide a memorable experience, so they feel that their efforts and hard work toward company targets
False
True
5
MEETING, INCENTIVE, CONVENTION AND EXHIBITION
INCENTIVE
CONVENTION
EXHIBITION
MICE
6
One component of incentive travel could be an/a__________ experience.
Educational
humiliating
feeling they are not working hard enough
miserable
7
Which of the following was not mentioned as a benefit of incentive travel?
team building dynamics
educating and developing new skills
Working at a conference or an exhibition
New experiences, cultures and surprises
8
What is important when organizing international events?
Not considering guests dietary needs
Not considering the goals of the conference
Ensuring smooth communication and cooperation so guests feel welcome
Not considering future partnerships and ongoing relationships
9
What is a Major Incident?
Is a low impact and low-urgency incident.
Is a highest-impact and highest-urgency Problem.
Is a Critical change needed to improve the platform.
Is a highest-impact and highest-urgency incident.
10
What does "egress" mean?
eventually
electrically charged
exit
baby eagle
11
What is cultural awareness?
Enjoying art and customs from another country
Believing that everyone sees the world in the same way
Trying food from a different culture
Understanding people from various cultures interpret the world differently
12
Which of the following is not a benefit of incentive travel?
Inspiring other employees
Making workers feel they will lose their jobs and feeling unappreciated
Boosting company morale and staff loyalty
Giving personal value
13
What is a tourism supplier?
A factory that makes tourists
A company supplying a tourism product or service
A supermarket
A wholesaler
14
What does participant mean?
A person or group that participates or partakes in an event
Observers of an event
Tangible objects that are useful to consumers
none of the above
15
When should the passengers on a cruise ship be given their safety briefing?
The evening of the day they join
None of the above
Once they have embarked the ship
Immediately before departure or immediately after departure
16
Which of the following is incentive travel?
Company takes workers on the trip of a lifetime
To travel to meet friends and relatives
To take your family on a shopping trip
An AGM is being in your city and you have to organize it
17
Employees will come back buzzing and excited, so other employees will work harder to achieve their goals.
False
True
18
What emergency equipment is this?
safety card
medical kit
oxygen cylinder
no smoking sign
19
Which of the following is not a step in organizing a conference?
Clarifying coordination and troubleshooting
Setting a length and date
Addressing logistics
Organizing the exhibitors' products
20
What is a tourism product?
Something that can be sold to the customer
an airport
Someone who sells a service
a sunset
21
Which of the following is not a reason why conferences are organized?
Professors can present the most recent research
Industries exhibit their products for potential buyers
There’s a crisis or opportunity that should be addressed.
The field or industry needs a gathering
22
Which of the following is not a safety check on a cruise ship?
Lifeboats
Safety cards
Food and drink available
Lifejackets
23
What does adaptations mean
To form with a place
To blend in
To get used to a place
To get nice with people
24
Intinerary
a travel plan
answer
puzzle
clue
25
What does it mean to settle something?
inhabit
visit
excavate
resolve or to make an agreement
26
How are potential Disasters identified?
Local News
Department of Aging and Disabilities
Emergency Management Website
Disaster Plan Hazard Analysis
27
What is a conference in terms of MICE?
A boardroom-style meeting to discuss yearly sales.
To exhibit a product for potential buyers
Meetings for discussion, problem-solving and presenting research
A company rewards its employees for great sales
28
Incentive travel is not a trip away with family but a time when employees build important relationships
True
False
29
Travel agents never get involved in incentive travel planning and tour wholesaling.
True
False
30
Emergency equipment. What is this?
raft
slide
31
Why did the tour operators go to the conference in Barbados?
They don't believe Barbados is a good tourism destination
To learn what is new in Destination Barbados
They feel sorry for Barbados
They are doing charity work
32
What does it mean to surpass?
To exceed or go beyond
To excel or over achieve
To have a crippling depression
To get a speeding ticket
33
What emergency equipment is this?
smoke hood
fire extinguisher
life jacket
safety card
34
Incentive Travel...
a prize for high achievement at work
a luxury trip the employees must pay for
usually happens in the office
For people who started work recently
35
An annual gathering of a company's interested shareholders to discuss company finances and disruptions in the market?
Awards Dinner
Annual general meeting
Networking Event
Establishment of a new field
36
Which of these is an example of benefits of incentive travel?
Having senior sales staff promote your products at an exhibition
stronger staff performance to achieve higher product sales
Meeting with customers in your head office
Going to have meetings with a supplier overseas
37
What emergency equipment is this?
emergency lighting
fire extinguisher
crash axe
torch
38
Incentive travel
is........
Activity organized far away from the organization itself
A group of people travelling to discuss with purposes
Rewards given to employees with travel experience
People gather to discuss or exchange information
39
What does a typical package for incentive travel include?
Opening ceremonies/Theme parties/ School visit
Opening ceremonies/Theme parties/ Orphanage Visit
Accommodation/destination immersion/transportation
Opening ceremonies/Theme parties/ Campfire Singalong
40
What does "premier" mean?
first
premiere
tomorrow
one
41
What is an emergancy preparedness?
Being able to see into the future
Take a shower
Stand still
Plan and organize how to get out in an emergency
42
What is a
keynote speaker
?
The person that holds the keys
The main speaker at a conference
The person that is in the audience
The person that cleans the stage
43
What is it called when you go to view the venue and its facilities?
Site visit
Supplier Briefing
Consultation Meeting
Menu tasting
44
What type of travel boosts sales and builds company loyalty?
Incentive
Meeting
Event
Conference
45
What was the conference for in the article?
A week-long conference for tour operators in British Virgin Islands
Three days for tour operators in Barbados
A party Barbados has for its tourists
Barbados hoteliers tour to America
46
What is a contengency plan?
to make a plan in case of an emergency
to not care about emergencies
to understand how another person feels
To not think about emergencies
47
Business Travel - Incentive is defined as what?
Going on a trip with people from work as a reward
Where businesses get together to sell their goods
Travel to meet up face to face with other workers
Large groups of people talking about the company's products
48
Which of the following is a benefit of incentive travel?
It makes the employees want to quit their job
Improves team dynamics and bonding that continue after the trip.
You take away time with their families and they don't enjoy the trip
The travel included too much work and the employees come back exhausted
49
What document would you double-check when seating guests?
Staff schedule
Seating chart
Timetable
Preferred Supplier List
50
What is Connect Barbados?
Its an exhibition that is held in Barbados
An annual conference to help Barbados' tourism operators get opportunities
It is when American diplomats go to Barbados
It is when the Prime Minister of Barbados visits America
51
Planning that deals with potential disasters.
supply chain management
contingency planning
value chain manegement
enterprise resource planning
52
On a cruise ship, only crew members are required to participate in the safety drill
False
True
53
What is not included in incentive travel?
Employees monthly salary
An award
A trip
Tickets to a sporting event
54
An all-inclusive trip they get for free is something they will strive towards and long to achieve.
True
False
55
Where do Barbados’ main source of tourism come from?
UK, USA , Canada, Europe and Caribbean and Latin America
Asia, Africa and Antarctica
South Africa and the Middle East
Japan, Taiwan and China
56
Which is an example of a tourism service?
MTN
Edgars (e.g. clothes)
Thompson Tours (e.g. Package tour)
Checkers (e.g. food)
57
What is a fiasco?
lively, cheerful
Everything was successful
coaxingly
disaster
58
Special Arrangements
Special circumstances that allows the customer to have a special situation
Where we send a letter to your personally
Something we just verbally agree to on the phone
We just shake on it
59
Element in planning that deals with potential disasters.
Crisis Management
Tactical plans
Organizing
Operational plans
60
Which of the following is an academic conference?
A meeting where workers discuss wage increases with unions.
A conference organized for people who work in the same company
A conference where professors come together to present their research
When a government meets with the people to deal with a social issue
61
Which of the following is an example of when there is a need to organize a conference?
When a company wants to take cruise
When new work in the field needs to be publicized
When awards are to be presented
When an artist wants to have an art exhibition
62
When a company is trying to build good group cohesion?
Conference
Incentive
Event
Meeting
63
A conference will provide more prestige, credibility, or credentials for an organization.
True
False
64
A document which provides detailed timings for the event.
Table Plan
Event Contract
Team chart for responsibilities
Schedule or timetable (sometimes called running order)
65
What does Souvenirs mean?
A gift from a vacation
Stars
Powerful
A gift from school
66
In preparation for an emergency, employees should become familiar with ________________.
Don't worry about the emergency response because nothing will happen
Emergency equipment, exits, and evacuation routes
How to go back into a burning building to gather their possessions
We will worry about emergencies when they happen
67
What is a trade show?
A show where people trade stuff
A show on a stage
Convention for sellers to present their product to consumers
Convention for consumers to present their product to sellers
68
What is a tailor-made package?
A trip which lasts for longer than a week
A trip in which all of the programs are created individually
A trip with a lot of programs and adventures
A trip planned in advance by a travel agency
69
What are the potential disasters to consider before a conference?
typhoons, terrorism, disease, earthquakes, and flooding
Loss of Video Games
Hunger, Fatigue, and loss of Sugar
Catching a cold from family
70
What does immersion mean when travelling?
The act of having fun.
The act of getting lost
To get used to a place and understand the culture
Feeling panicked because you don't know how to communicate
71
What emergency equipment is this?
life jacket
emergency lighting
safety card
first aid kit
72
To legitimize a new field of study would be a good reason to host a conference.
False
True
73
What is an event that showcases products and services?
Corporate Team Building Day
Exhibition
Annual General Meeting
Conference
74
What are tour operators?
act in the same capacity as travel agents
are a middle person acting as a travel counselor on behalf of airlines
bring together tourists and rental companies
promote tours and trips that they plan and organize
75
If you don't need certain services we´ll give you a .......
pay
refund
coupon
dog
76
What does a vacation package from a travel agent typically include?
Just the Flight
Flight, Hotels, and Tours
Hotels and Car Rentals
Just the Tour
77
When pre-planning for an international event what should you book first?
The venue
The food
The entertainment
The hotel rooms
78
Where is Barbados?
Moluccan
Canary Islands
Caribbean
Hurricane belt
79
Which is not a step in organizing a conference?
Booking a cruise
Planning the content
Agreeing on the purpose of the conference
Identifying your target audience
80
What is a tourism product?
Something offered to tourists to visit a tourist destination
A product
An item a tour operator provides you
Something which you give to tourists
81
What work group does the Health and Safety Representative (HSR) advocate for in a hospitality establishment?
Contractors
Management
Customers
Employees
82
What does it mean to motivate and inspire your employees?
Make them feel miserable at work and never give them any encouragement
Having meetings and making them feel they always need to be working harder
Make them always feel afraid they will lose their jobs
Demonstrate you have faith in their abilities and offer incentives
83
What is a keynote address?
The main speakers that open or present at a conference
A solo sung by a presidential candidate
Members of the public that present how the issue has affected their lives
A less well-known academic that presents their research along with others
84
Incentive travel has been found to bring about effective results.
True
False
85
What is not included in the first steps of organizing a conference?
Organize samples of the exhibitors' products to be flown in
Appoint a coordinator
Set up a communication system
Choose an organizing team or committee
86
Conferences are only organized when there is an emergency.
False
True
87
What does evacuate mean?
to leave because there is danger
to enter something dangerous
to enter somewhere safe
to leave something safe
88
What is emergency equipment?
The emergency services
The venue
First aid kits, evacuation chair, stretcher
Checking for allergies
89
Customer Service Inquiries can only be initiated by the Customer Service team.
False
True
