Retail Industry Fundamentals Exam Practice

Offering a customer an extended warranty on a television they just bought is an example of which selling technique?

A person or company that sells goods and/or services to a customer is called a

What does the “T” in SMART Goal Setting stand for?

When lifting, you should use what part of your body to do most of the lifting?

In retail, COGS refers to

What item is a retail service?

Recommending additional items that compliment a customer’s purchase (sox with shoes), is called:

The process of selling goods and services to a customer to earn a profit is called:

In the problem solving process, which step comes after "Define the Problem"?

After purchasing a new car, a customer is satisfied with the service received from the sales person. Which phase?

In the problem solving process, which step comes before "Take Action"?

In the problem solving process, which step comes after "Come up with Solution"?

Which of the following does not cause inventory shrinkage?

Which of the following skills are the most helpful for a salesperson?

You must sell a lot of items today

A customer makes a purchase, their transaction total i s $23.47. The customer pays with $40.00 in cash. Make change.

Companies measure whether they’re reaching sales goals using KPIs also called

A retail business, owned by shareholders and having centralized decision making for multiple store locations?

1. Buys large quantities of product from manufacturers and sells them to retailers.

What’s considered a retail service?

What information should you expect to enter on a job application?

The selling of goods and/or services to a customer are called

The number of units in each transaction is called:

People who purchase goods or services from a business are called:

Area in a retail store usually collects/stores/processes data info used in the checkout/inventory/data collection

What can decrease customer satisfaction?

(Customer service loyalty life cycle) Customer has a want/need & considers purchasing options. What step comes next?

Questions you ask a customer NOT answered by "yes" or "no".

Who is responsible for making sure the safety exits aren’t blocked and are free to be used in an emergency?

Customers of a popular shoe store can purchase items in-store and on-line or via their mobile app.

What contributes to a negative brand?

Which of the following key performance indicators measures whether all company employees are reaching their sales goal

When planning for inventory, a company’s goal is to have

Responsible for the production and manufacturing of finished products

What best describes the behavior of a great team member?

The physical goods (that can be touched) that can be bought and sold:

The customer needs a new TV so the guests can watch the Super Bowl. Which phase of the customer life cycle?

Physical audit of store’s inventory. Total inventory was $100,000. Books say $110,000 in inventory. What’s the variation

The repetitive cycle that occurs with retailers in regards to product assortment is called:

What does POS stand for in retail?

What does the “M” in SMART Goal Setting stand for?

Preventing injury and illness to customers and employees is called

In the retail product cycle, what step comes after distribution of products?

Retailers use technology in stores and online to:

When you do your best, deliver quality work, and arrive on time to work, you demonstrate a professional image with

In electronic loss prevention, RFID means

A customer’s television breaks & can’t be fixed, the customer goes online for tv's sold at retailers nearby.

Which of the following key performance indicators can be used to measure whether each store is meeting its sales goals?

You take the a.m. train, get to work 15 minutes shift begins. Today train broke down, 1 hour to fix it. Define problem.

You have key info about a company’s products/services,using it to help customers

Which of the following is most likely to be a role in a retail career?