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End of Mod Flashcards | StudBud
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End of Mod
End of Mod
38 terms
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Questions
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Answers
1
What is a topic sentence?
A question at the end of the paragraph
The sentence that introduces the main idea
The final sentence in a paragraph
A question at the end of the paragraph
2
In business writing, how are paragraphs usually formatted?
Written in bold
Indented first lines and no spacing
Center-aligned text
No indentations and double spacing between paragraphs
3
Which of the following is key to teamwork?
Working alone
Trust and communication
Independence
Competition
4
Which mindset helps with problem-solving?
Focus on progress, not perfection
React emotionally
Worry about mistakes
Blame others
5
Which of the following is a preposition?
Yikes
Between
However
Very
6
Which word best completes the sentence: “I don’t want to ___ my phone”?
Loose
Loos
Lose
Loss
7
Which phrase is an example of a cliché?
I would love more feedback
The red car zoomed past
Tried and true
Let’s discuss it tomorrow
8
What’s wrong with this sentence: “Please pass me a apple
Apple” should be capitalized
It’s a run-on sentence
It should be “an apple”
“Please” is incorrect
9
What is narration in writing?
Listing facts
Quoting a source
Writing a poem
Telling a story with personal perspective and details
10
What is the first step in solving a problem?
Avoid conflict
Ignore the issue
Define the problem clearly
Ask your manager
11
What is burnout?
Exhaustion from long-term stress
What is burnout?
Time off work
A type of motivation
12
What should you avoid to stay focused?
Distractions
Goal setting
Multitasking
Collaboration
13
What is the correct use of “its/it’s”?
Its cold outside today
The dog wagged it’s tail.
It’s time to leave.
Its going to rain later
14
What is a thesis statement?
A sentence that expresses the main idea of an essay
A type of citation
A closing thought
The title of an essay
15
What is a benefit of strong time management?
More overtime
Less stress and higher productivity
Having fewer tasks
Avoiding teamwork
16
Which sentence uses the correct form of “effect/affect”?
The medicine had a strange affect.
It didn’t effect her at all
The new law had a positive effect.
The weather will effect your mood.
17
Choose the correct sentence using “they’re/there/their.”
They're finishing the project now.
Their the best team!
Their always late.
There going to the store later
18
What is a common stress trigger at work?
Too many vacation days
Lack of control
Helpful coworkers
Loud music
19
Which type of paragraph provides final thoughts and wraps up the discussion
Header paragraph
Detail paragraph
Concluding paragraph
Topic paragraph
20
What is description in writing
Asking rhetorical questions
Using sensory details and comparisons to create vivid images
Listing bullet points
Copying a definition from a dictionary
21
Which tool helps prioritize daily tasks?
Calculator
Alarm clock
Group text
Planner or to-do list
22
Which term means using calm techniques to reduce anger?
Anger Management
Procrastination
Arbitration
Avoiding
23
What is an example of an interjection?
Runs
Thoughtfully
Between
Ouch!
24
Which paragraph introduces the topic of an essay?
Body paragraph
Summary paragraph
Introductory paragraph
Supporting paragraph
25
Which type of paragraph provides final thoughts and wraps up the discussion?
Detail paragraph
Concluding paragraph
Topic paragraph
Header paragraph
26
What’s one healthy way to manage stress?
Ignore it
Work faster
Take on more tasks
Practice deep breathing
27
What is a paragraph
?
A single word
A group of sentences focused on one main idea
A sentence with lots of commas
A group of unrelated thoughts
28
What does it mean to write in your own voice?
Use all caps
Repeat phrases from other authors
Use slang and emojis
Show your personality and perspective in your writing
29
What should you do when a customer is upset?
Argue back
Listen actively and stay calm
Talk over them
Transfer the call immediately
30
What is the role of supporting sentences?
To ask questions
To explain or add detail to the main idea
To describe unrelated events
To entertain the reader
31
Which is an example of a noun?
They
Quickly
Honesty
Beautiful
32
What is “ping-ponging”?
Sending the customer back and forth between reps
A way to relax
A type of call hold
A solution method
33
What part of speech is the word “and”?
Conjunction
Interjection
Adverb
Preposition
34
Which sentence is written clearly and professionally?
I would like to request a meeting with you.
In the month of August, I plan to travel.
He screamed at the top of his lungs.
At the end of the day, it is what it is.
35
What is “first-call resolution”?
Sending the customer to another rep
Reading from a script
Ending the call as quickly as possible
Solving a customer’s issue during the first contact
36
Why are customer complaints important?
They offer a chance to build loyalty
They hurt the company
They’re rare and unimportant
They should be ignored
37
What does “advice” mean?
A piece of fabric
To give instructions
A suggestion or recommendation
To influence something
38
Which is an example of a time waster?
Completing tasks on time
Checking social media during work
Planning your day
Setting deadlines
