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Business process management_GR5
Business process management_GR5
15 terms
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Revision of content covered in presentation.
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
Pick out from the following which is not an example of business process?
Testing software.
Designing a new product.
Hiring an employee.
Purchasing services.
2
Which stage of the DMAIC process is most associated with solutions generation?
Define
Analyze
Measure
Improve
3
Small and mid sized projects are executed by:
Master Black Belt
Green Belt
Black Belt
Yellow Belt
4
What is NOT the purpose of implementing Six Sigma?
To reduce defects
To satisfy customer
To increase variation
To save cost
5
In "Lean" terms, what is the best description of Waste?
Usage of any resource during the Process which not adds value.
All of them.
Waste is a part of a Process and always inevitable.
Waste is something you put in the rubbish bin
6
In DMAIC, the "D" stands for:
Design
Dedicate
Do
Define
7
Lean techniques define the " Value" from the perspective of who?
Team Members
The CEO
The Manager
The Customer
8
What does the "P" stand for in the term SIPOC?
Process
Prepare
Plan
Production
9
Six Sigma processes produce less than _________ Defects per Million Opportunities (DPMO).
34,000
3.4
34
0.34
10
In BPR concept, the method involved in reengineering the corporation are:
Information availability
Technology as the solution
Information sharing
All of them
11
Which of these companies developed Six Sigma?
Motorola
Six Sigma Inc.
Honeywell
General Electric
12
What are the methodologies used in Business Process management?
TQM
Six sigma
Lean
Business process reengineering
13
A company wants to develop a new process. Which Six Sigma methodology the company would be implementing?
DMAIC
DMODV
DMODE
DMADV
14
Which of the following is correct for TQM?
It is used to improve processes not products.
It is used to improve processes not products.
Quality strategy in TQM emanates from top.
TQM is a static process.
15
BPR includes:
Radical design
Both
Fundamental rethinking
None of the above
