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BSC Training Flashcards | StudBud
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BSC Training
BSC Training
78 terms
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StudBud Administration
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#Admissions #FinancialAid #SRR #IT #Advising #Accounting #Ilearn #HealthCenter #General
Flashcards
78 cards
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Practice quiz
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Questions
78
Answers
1
If a student wants to receive the remainder of their aid after it’s paid for tuition, they must
Fill out a Tuition Petition
Fill out a Tuition Waiver
Fill out a Title IV Authorization
Sign up for eRefund
2
When transferring an issue to SRR the ticket status should be...
Closed, Sent to LV 2: Yes
New, Sent to LV 2: Yes
Closed, Sent to LV 2: No
New, Sent to LV 2: No
3
If a student is nonLDS and then converts. They can change their tuition rate by...
Contacting Admissions
Contacting SRR
Contacting Advising
Contacting Accounting
4
How long do we have to stay on hold before cold transferring?
6 minutes
5 minutes
We never cold transfer
2-3 minutes
5
When transferring an admissions application issue, we must include the following on the ticket:
Net ID
First and Last Name
Birth Date
All of the Above
6
We CANNOT view an international student 999 if they don’t know it
True
False
7
Which department is NOT part of the BSC?
The Lost and Found
Business Solutions
Student Support
Department Relations
8
If a newly admitted student calls in wanting a campus tour they will contact...
Admissions
Just come!
University Relations
Student Support
9
A student hasn't met the priority deadline. How long will it take them to receive their aid?
8-12 weeks after the last document was submitted
8-12 days after the last document was submitted
8-12 years after the last document was submitted
They should receive it the first two weeks of school
10
What information is needed when you create a new Requestor?
Account/ Department
All the above
First and Last name
Email address
11
We can assist _____ with I-learn and Canvas issues.
BYUI Campus/Online/Pathway Students
LDSCBC Online
BYU-Hawaii
All the Above
12
High Credit Holds can be removed by...
Validate their graduation planner
Speaking with the registration office
Contacting the graduation office
Emailing the advising center
13
Which department do we cold transfer to?
Automotive dept.
Testing center
Sprint Kiosk
Scroll
14
The MPN and Loan entrance counseling is needed
To receive short term loans
To accept Stafford loans
To accept Grants
From ALL students
15
We suggest the I-Learn “Help Button” first.
False
True
16
We can waive a student's late fees if...
If they repented
They are waiting for aid
They met the FA Priority Deadline
They met the FAFSA Deadline
17
What is the DROP deadline?
Last day to drop Full Semester classes without receiving a W
Last day to change from credit to audit for FS classes
It is also the FADD
All the above
18
If a student wants to meet with an advisor to discuss changing their major...
Use the Search Option
They need to meet with their faculty mentor
Use existing grad plan to set up appointment
They do not need to meet with an advisor
19
An ONL student did not receive his book access code. He should be sent to...
Do not need to transfer
Textbook Department
Web Department
University Store front desk
20
What are the BSC key values in order.
Safety, Courtesy, Accuracy, Efficiency
Courtesy, Accuracy, Efficiency, Safety
Kindness, Chivalry, Safety, Awareness
Sacredness, Christlike, Angel-like, Evil
21
If a prospective student calls in wanting a campus tour they will contact...
University Relations
Admissions
BYU-Idaho Support Center
Student Support
22
It's past the deadline and Jim is still waiting on his transcript. Can he still apply to BYU-I?
He doesn't need a transcript.
Only if he is LDS
It is NEVER too late to apply! He will still be considered.
He will have to wait until next semester to apply :(
23
Can receive full amount of grant if...
6 program applicable credits
12 program applicable credits
14 program applicable credits
Take 14 credits
24
If a course is showing as NOT program applicable when it is...
Meet with an academic advisor
Contact IT
Contact the FA office
Contact the graduation office
25
A prospective student can look to see how their courses will transfer to BYUI by...
Using the 'Course Transfer Tool'
Speaking with their old institution
Talking with SRR
Using unofficial transcript
26
John is a current student, his bishop can't see his endorsement. Where would be transfer him?
Honor Office
SRR
Admissions
IT
27
What is the REGISTRATION deadline?
Last day to register or add Full Semester classes
Both of these answers
Last day to drop Individual FS classes &get a tuition refund
28
Filling out correct forms are important because...
It provides decision-ready data
It helps increase student experience
All of the above
Determines which office receives the ticket
29
When resetting a password, we must first verify the student by...
If it's a parent, see if there is a Missionary Release form
Any/All the above are excellent choices.
Birth date
Current Address/Phone number
30
There are two deadlines that a student must meet in order to have met the FA Priority Deadline.
True
False
31
How do deferments work for Online Students?
They dont need to register for up to 2 consecutive semesters
They can only defer for emergencies
They must speak with admissions
They get 1 deferment like a Day Student
32
9341 is the voicemail ext for...
Health center billing
Insurance
Financial aid
Pharmacy
33
True or False: You must be taking program applicable credits for BYU-I Scholarships?
False
True
34
Where can we direct students so they can view the consequences of adding/dropping classes?
BYU-I Support Center
IDK
Academic Deadlines
Registration Deadlines
35
IT can assist students with...
School Supported Software
Campus technology
All the above
Personal Computer Hardware
36
We need to verify if a course is Canvas or I-Learn
False
True
37
We should check on the caller after 2-3 minutes of holding
True
False
38
Would a student have to return part of their aid if they drop a class after the FADD?
No, but they will receive a "W"
Yes, and they will receive a "W"
Yes, and pay for any new classes they add.
Yes, if they drop below credit requirement
39
A payment plan prevents...
Late Fees
The debt being sent to Collections
All the above
Holds
40
We can reset a student's:
Username
All the above
I-Learn Account
Password
41
When are scuba certifications available?
Spring
Spring/Summer
Summer session
Winter/Fall
42
If a student would like to set up a counseling appointment, you would use the form…
Health center Form
Do not complete a Form
General Form
SRR Form
43
Course Support is for Online courses and ____ is for campus courses.
AV
TSC
FTC
BSC
44
Students cannot communicate with the health center through...
Phone
Email
In person
Fax
45
What information doesn't the Advisor tab provide?
Student's schedule
ACT/SAT scores
FA priority deadlines
Holds
46
What is NOT a popular link on TD
Password reset
Leaf feedback
Advisor tab
Code of expectations
47
How can a student keep their enrollment status without needing to defer?
Just defer, it's easier.
Reapplying!
Taking a class on campus if they are a Day student.
Taking a 0.5 credit class on their track.
48
What type of extensions are okay to give out to callers?
All extensions on the KB
Numbers on the BYU-Idaho website
The red extensions on KB
We only give out emails
49
The SHP is waived when...
Full CA Medicaid
On Parent’s insurance
Has insurance in foreign country
He/She is off track
50
What are some ways students can make payments to BYUI?
Over the phone with Collections
On their mybyui student account
Mailing checks
All of the above
51
If student calls in about their graduation application status, you ticket it as...
SRR
General
Admissions
Advising
52
Janice has 70 credits, when does she register for her Winter 2019 classes?
Thur Nov 8
Tue Nov 13
Wed Nov 21
Mon Nov 12
53
Julia' s a prospective student wanting to discuss an Art Education Degree. She would need to...
Email Visual and Performing Arts
Talk with the Main ADC
Talk with Visual and Performing Arts
Talk with Education and Human Development
54
If someone who is not the student calls in...
Student should be the requestor if about their acct.
Be helpful while NOT releasing the student's info
All the above
Uphold all FERPA laws
55
The Discontinuance Deadline is the last day to withdrawal...
From individual FS classes & receive a W & not grade earned
From all FS classes & receive W's and not the grades earned
56
Which BYU-I Scholarship can be prorated?
Academic
All the above
Freshman
General
57
what level of service indicates self service?
LV 2
LV 3
LV 0
LV 1
58
A student can only set up a payment plan if...
All the Above
They request one
They have the Past Due Debt Hold on their account
They set it up before the first day of school
59
If a student wants to try and take an ONLINE course that they cant add. They must...
Talk to the instructor
Talk to SRR
They must fill out the Online Course Authorization Form
Have us fill out the Online Course Authorization Form
60
We can transfer students to the 1651 FA ext when...
It is an emergency
Student cries
The student is furious
When it is a parent
61
Which departments need to be left as NEW when sent to level 2?
Financial aid, Admissions, IT, I-Learn, Accounting (After 5)
Financial Aid, Accounting(After 5), IT, I-Learn, SRR
Financial Aid, Advising, IT, I-Learn
Admissions, IT, I-Learn
62
In Winter 2019 you can complete the late fee waiver if...
Are a veteran
Met Fall 2018 priority deadline
Met Spring 2018 priority deadline
None of the above
63
If Pathway students matriculate to Online, they get to keep the prorated Pathway Tuition.
False
True
64
A Pathway student would like to meet with an advisor before starting the online degree program
They need to speak with the Pathway Missionaries
They will need meet with the Main Academic Advising Center
They need to speak with online advising
Awesome, we will set up an appointment for them!
65
The WITHDRAWAL deadline is the LAST day to withdraw...
From individual FS classes & get a W & not the grade earned
All of the above
FS classes and receive “W” grades and not the grades earned
Completely from ALL FS Classes/receive a pro-rated refund
66
You are not required to complete a TB test if...
You had a positive skin test in the past
You served a stateside mission
You were born outside the US
You never left the country
67
How many credits must you be taking to receive federal loans in the FULL amount?
6
6 Program Applicable
12
12 Program Applicable
68
If a student would like to make an SHC appt...
Create a requester
Let them know they can set up an appt ONL
Warm transfer
Cold transfer
69
A student can request their transcripts by...
Speaking with SRR
Emailing the Transcript office
Using the 'Order a Transcript' portal
Requesting it on I-Plan
70
Did you like training?
Loved it! <3
I plea the 5th
It was okay :/
Hated it! >:(
71
Kim is a prospective student, she wants to know the status of her endorsement. We send her to..
Honor Office
IT
SRR
Admissions
72
A prospective student would like to meet with someone regarding the Animal Science Degree...
The Main Academic Advising center can set up an appointment.
They need to contact the admissions office.
We can set up an advising appointment for them.
Email the Ag & Life Sciences Advising center.
73
If a student calls in asking about Graduation, the EVENT, the ticket is...
Accounting
SRR
General
Admissions
74
A dept tells you something that contradicts from the KB You should...
Do what the department tells you to.
Believe in the KB and leave feedback to clarify.
Ask your co-worker for their opinion
Call Alicia at 12 AM
75
A student is eligible for a last semester scholarship proration if
be walking and have all components required by their degree.
you can't prorate any scholarships
be walking in fall but have an internship to complete
It's their last semester
76
We do not give advice on...
Petitions
All of the above
Proration eligibility
SAP
77
What is TEUT
Transfer process
We did not learn this.
Pass Gas
Translate
78
Agents are required to arrive 5 minutes before their shift so that...
They could mingle
They could be on time
Team building exercises
Huddle
