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Business Services Revision Flashcards | StudBud
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Business Services Revision
Business Services Revision
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A #businessservices quiz to revise for trials!
Flashcards
35 cards
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Practice quiz
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Questions
35
Answers
1
When MUST a Health and Safety Committee be established?
When a request is made by 5 or more workers
When a WHS incident occurs
There is no requirement to establish a HSC
On commencement of business
2
When would an adjustment note be issued?
Damaged goods being returned to a supplier
What is an adjustment note?
Money is missing from petty cash
When the invoice is correct
3
Who should NOT be involved in the workplace innovation process?
Your family
Clients or sponsors
Your immediate supervisor
Others in your work group
4
Which of these people could help develop ideas?
Cleaner
Resourcer
Antagonist
Gardener
5
How much is GST in Australia
24%
10%
12.5%
13%
6
Which of the following is MOST LIKELY to result in disciplinary action
Potential breach of policy
Accidental breach of policy
Intentional breach of policy
Unintentional breach of policy
7
What is an SDS?
Self Directing System
Safety Data Sheet
Sonic Drive System
Safety Do's System
8
What is the hierarchy of hazard control?
Engineering, Administration, PPE, Elimination, Substitution
Elimination, Substitution, Engineering, Administration, PPE
Elimination, Engineering, PPE, Substitution, Administration
Elimination, PPE, Substitution, Engineering, Administration
9
Which of the following does not contribute to a positive work-life balance?
Flexible working arrangements
Job sharing
Long work hours
Working from home
10
Which of the following is an example of non-tangible waste
Plastic
Water
Paper
CFCs (Chlorofluorocarbons)
11
Customers have a psychological need to feel:
Frustrated, over-charged and edgy
Ignored, unwelcome and misunderstood
Distrust, negative and uncomfortable
Welcome, important and understood
12
Which of the following would not be considered petty cash?
Taxi or Train Fare
Tea, Coffee, Sugar
Postage
Plane ticket
13
Which of the following is an energy-saving idea?
Leave lights on so everyone can see all the time
Turn off lights when not in use
Crank the heater on cold days
Keep computer screens on high display
14
A PCBU is:
Practical consequence for Business Upsets
Person conducting a business or undertaking
Person calculating business understanding
Personnel Creating Business Uproar
15
What does WHS Stand for?
Woolloomooloo Historical Society
Its should be OHS
Work Health and Safety
World Health Services
16
Which of the following is a compliment?
"I'm always put on hold when I call"
I didn't like the way you spoke to that customer"
"I really appreciate the effort you went to"
"Your products are too expensive"
17
Which of the following is NOT an environmental hazard
Paper waste
Noise pollution
Dust and fumes
Air pollution
18
What are the five types of hazards?
Ergonomics, Biological, Chemical, Physical, Psychological
Manual, Slips, Trips, Falls, Noise
Biological, Chemical, Mechanical, Physical, Psychological
Bacteria, Chemical, Bullying, Electricity, Burns
19
What is the simplified waste management hierarchy?
Reduce, question, replace
Reduce, play, extend
Reduce, reuse, recycle
Reduce, avoid, replace
20
Which of these is not an example of active listening
Summarise what has been said
Show you are listening
Don't interrupt
Avoid eye contact
21
What does an Enterprise Agreement or Award outline?
WHS Procedures
Who is the best at their job
How many employees are in the workplace
Terms and conditions of employment
22
Which of the following is an 'open question'?
Is this what you said?
How do I process this information?
Would you like me to help you with that?
Do you like working here?
23
Which of the following is considered a non-renewable resource
Oil
Oxygen
Solar energy
Leather
24
Courtesy means:
Being polite, helpful and cooperative
Speaking loudly at meetings
Keeping quiet and ignoring others
Being well-dressed
25
What is the purpose of an induction program?
Outlines job role requirements
How to access the network
How to do the job
Introduction to the organisation
26
Which of the following is NOT true: Employees have the right to:
A safe and healthy workplace
A workplace free from bullying
A workplace that provides free lunch
A workplace free from discrimination
27
Which of the following is a psychological impact of workplace bullying?
Stress, anxiety and tension
Stomach cramps
Physical harm
Headaches
28
Which of these people would require high-level formality?
CEO
HR Manager
Librarian
Personal Assistant
29
An organisational structure is:
A list of tasks
A list of employees
The building
A flow chart of employees and their roles
30
What is one way to manage time effectively?
Set realistic goals and time lines
Say 'yes' to everything
Take a nap
Finish the small tasks first
31
What is a SMART goal?
Specific, Measurable, Always Ready, Timely
Specific, Measurable, Attainable, Realistic, Time-bound
Specific, Maintained, Accessible, Ready, Thanked
Specific, Maintained, Accessible, Real-time, Thanked
32
Which of the following is classed as Manual Handling?
Workplace bullying
Slipping on a wet floor
Hearing damage from excessive noise
Injury caused by lifting
33
What does PPE stand for?
Personal Protective Engineering
Personal Protective Equipment
Personal Policy Equity
Practical Protection Everywhere
34
Why could a workplace have a dress code for employees?
Save money
Workplaces never have a dress code
Make everyone look the same
Project a good company image
35
What is the title of the WHS Legislation in NSW?
Occupational Health and Safety Act 1984
Safe Work Australia
Work Cover NSW
Work Health and Safety Act 2011
