stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Test your concentration on the lesson: Chapter 12 Flashcards | StudBud
Explore
/
Test your concentration on the lesson: Chapter 12
Test your concentration on the lesson: Chapter 12
10 terms
·
StudBud Administration
·
17 plays
Imported from external platform
Flashcards
10 cards
F
Practice quiz
P
Host live
L
Questions
10
Answers
1
What is the
WRONG
answer of the benefits of cross training ?
Teamwork
Efficiency
Careful
Flexibility
2
How long can you complete check-in for guests?
4 minutes
5 minutes
3 minutes
6 minutes
3
Fill in the blank: The careful study of each and every aspect of a particular job is known as ________
Job Analysis
Job Research
Job Description
Job Evaluation
4
The step-by-step procedures preparation helps?
Easily create sympathy for customers
List and remove unnecessary steps
Employees understand how to perform tasks correctly
Promote career advancement
5
Which is
NOT
Positive Hospitality Character Traits
Perfectionism
Empathetic
Energetic & Resourceful
Multi-Tasking
6
What is a process that is easily overlooked in an orientation program but is essential?
Using software PMS
Introduce the office
Introduction about room locations
Introduce yourself
7
Which answer does not belong to the elements of developing a training program for front office staff?
Cross-training
Preparing step-by-step procedures
Identification of tasks and job management skills
Management concepts
8
Orientation program should be done by:
Senior management
Hotel manager
A member of the supervisory board or a trained senior officer
A night auditor or a trained senior staff member
9
What factor in the position of the FO position that the trainer should have?
A and B are true
Experienced in Housekeeping
Understanding the PMS system
A and B is false
10
The reception department can cross - training with which position?
Sale Marketing
Waiter
Banquet
Restaurant Supervisor
