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WEEK 1- Virtual Flashcards | StudBud
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WEEK 1- Virtual
WEEK 1- Virtual
40 terms
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StudBud Administration
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104 plays
A Review For Week 1
Flashcards
40 cards
F
Practice quiz
P
Host live
L
Questions
40
Answers
1
The R in AC
R
C stands for:
Read the wrap script
Rectify
Recommend a solution
Respond
2
What are the 2 keys to effectively closing the sale?
Assume the sale and resolve objections
Resolve objections and recap the motivation
None of the above
Assume the sale and ignore objections
3
A report that provides a history of claims details is:
SR-22
DMR
CLUE
DMV
4
Which is not one of the 3 keys to effectively presenting the solution?
Offer solution
Choose the best fit
Recap motivation
Uncover additional needs
5
Which are the steps in ACRC?
Acknowledge, confirm, reply, close again
Acknowledge, close, react, confirm
Acknowledge, clarify, respond, close again
Acknowledge, claim, react, close again
6
Which close is effective?
Is that a Visa or MasterCard to start the policy today?
What do think?
Do you need more time to think about it?
How does that sound?
7
T/F: AFI guidelines supersede carrier guidelines.
Sometimes
false
IDK
true
8
What are the 3 ways to bind a policy from ART?
Beginning to End, Bridge, Launch
End to End, Bridge, Launch
End to End, Leap, Bridge
Leap off a Bridge
9
At what point in the 5 STAR process should you uncover the caller's motivation?
The close
The discovery
The wrap
The open
10
What is the first step of the Five-Star sales process?
Close
Open
Present
Wrap
11
Choose Non-Negotiable No. 4
SET UP A PROPER CALLBACK
USE ACRC & ASK QUESTIONS TO CONTROL THE CALL
OPEN THE CALL WITH AN ENERGETIC POSITIONING STATEMENT
ASSUME/ASK FOR THE SALE
12
"What's in it for me" is also known as a customer's ___ statement.
Five Star
Benefit
Credibility
Expectations
13
The Wrap script is:
Optional
Required to be verbatim
Required to be inspirational
Required to be verbal
14
Describes: A comfortable setting that helps customers to be open and honest.
Assertiveness
Rapport
Authority
Credibility
15
If a customer has an open claim on their CLUE report, you should:
Note the account and issue a policy
Continue as normal, it's not our claim
Deny coverage until the claim is closed
Ask the customer to send in the accident report
16
Name the seventh planet from the sun
Jupiter
Uranus
Saturn
Earth
17
Choose Non-Negotiable No. 1
SET UP A PROPER CALLBACK
OPEN THE CALL WITH AN ENERGETIC POSITIONING STATEMENT
USE ACRC & ASK QUESTIONS TO CONTROL THE CALL
ASSUME/ASK FOR THE SALE
18
If we run reports and an accident populates we should:
Rate the policy with the accident included
Ignore the accident
Override the accident
Delete the accident
19
Underwriting determines how much ___ a company should charge for a policy.
Premium
Extra
Carrier Guidelines
Interest
20
If customers fail to submit proof of discounts, the discount will be ____ and the premium will ____.
removed/decrease
added/increased
added/decrease
removed/increase
21
The first C in A
C
RC stands for:
Clarify
Clear up any questions
Cleanse
Close
22
Where in the sales call do we underwrite?
Through the entire call
Only in the open
Only in the close
Only in the discovery
23
The most important question to ask a customer at the beginning of the call is:
WHAT has you shopping for insurance today?
ARE you calling for a quote on your insurance today?
CAN I help you with your insurance today?
WHY are you calling Answer Financial?
24
The second C in ACR
C
stands for:
Check for understanding
Close
Clear up any questions
Clarify
25
Answer Financial, Inc. is wholly-owned by ____.
Esurance
Allstate
Liberty Mutual
Insurify
26
What is an Affinity Group?
Carriers that are owned by the same company
A group of employees that works well together
A group that lasts forever
A company that has a partnership with AFI to send leads
27
Choose Non-Negotiable No. 3
SET UP A PROPER CALLBACK
USE ACRC & ASK QUESTIONS TO CONTROL THE CALL
ASSUME/ASK FOR THE SALE
OPEN THE CALL WITH AN ENERGETIC POSITIONING STATEMENT
28
Which of the following addresses is required in ART?
dwelling
mailing
residence/physical
property
29
Which phone number is required to be in ART?
One emergency contact
Work
"Home"
Cell
30
When a new policy is bound, funds are taken from the account _____ for uploading a policy.
immediately
on the policy effective date
tomorrow
quickly
31
Which of the following best describes "Buying Motivation"?
The price
The carrier value
The premium
The reason the customer is shopping for insurance today
32
What is a condition?
circumstances that do not impact the possibility of buying.
circumstances that make it impossible for the caller to buy.
33
Uncovering buying motivation allows you to find the best ____ for your caller.
Compromise
Price
Solution
Guideline
34
Which is
**NOT**
one of the 3 keys to effectively presenting the solution?
Uncover additional needs
Offer solution
Recap motivation
Choose the best fit
35
When binding a policy, you must speak directly with the _____________.
carrier
underwriters
named insured
lienholder
36
The A in
A
CRC stands for:
Acknowledge
Active Listen
Always Listen
Ask questions
37
Choose Non-Negotiable No. 2
USE ACRC & ASK QUESTIONS TO CONTROL THE CALL
SET UP A PROPER CALLBACK
ASSUME/ASK FOR THE SALE
OPEN THE CALL WITH AN ENERGETIC POSITIONING STATEMENT
38
Which of the following is the best way to determine drivers?
Are you the only driver on the quote?
Who should we list on your policy?
Who other than yourself drives, even if only occasionally?
How many drivers would you like on your quote?
39
Which of the following AFI information may be forwarded to parties outside AFI?
Compensation
All polices and guidelines
No AFI specific information
Carrier specific information
40
T/F: All limits displayed in ART are state specific.
What's ART
true
false
What is a "LIMIT"??
