SAP Week 1 Review

Question 1

Veronica calls Duke Energy. Which section do you view to see how Veronica identified herself in the IVR?

Accepted Answer

IVR Information

Question 2

Duke Energy supplies power for a small floral business that generates less than $250,000 per year. This account will be:

Accepted Answer

Unassigned

Question 3

Managed in SS9

Accepted Answer

Service Order

Question 4

A field technician inputs a meter’s certification year

Accepted Answer

Technical Master Data

Question 5

Duke Energy creates a new Business Partner account for a commercial law firm. Which type of BP is the firm?

Accepted Answer

Organization

Question 6

A Duke Energy field team installs a series of light poles in a department store’s parking lot.

Accepted Answer

Work Order

Question 7

Specialists can use the Utilities Financials Screen to do everything except:

Accepted Answer

Promote non-regulated products & service

Question 8

Allows you to access financial data. It includes tools for managing catalogs, importing data and creating workflows.

Accepted Answer

SAP Commerce

Question 9

Used for non-emergency, non-power outage miscellaneous orders.

Accepted Answer

Trouble request non-outage

Question 10

Determines sales tax during the invoicing process.

Accepted Answer

One Source

Question 11

Processes detailed customer data in real time. It helps us better understand our customers and their needs.

Accepted Answer

SAP Marketing

Question 12

True or False: Most of the information from the legacy system has been pulled over into SAP.

Accepted Answer

True

Question 13

A large utility company acquired a smaller utility company and the company code needs to be updated in SAP

Accepted Answer

Organizational Master Data

Question 14

Jeremiah has been authorized by a customer, Tom, to act on behalf of Tom’s account. What is this relationship?

Accepted Answer

Authorized Person

Question 15

True or False: In SAP, the Business Partner is the key object used to locate a customer's account.

Accepted Answer

True

Question 16

If a university has a collective Contract Account with Duke Energy, it must pay off each Contract Account separately.

Accepted Answer

False

Question 17

SAP’s foundational system that supports many of our basic business functions such as billing, meter reading, etc.

Accepted Answer

IS-U

Question 18

We use this system to route and distribute service orders.

Accepted Answer

Geographic Information Systems

Question 19

True or False: You'll access Fiori as a stand-alone application or mashup screen in C4C.

Accepted Answer

True

Question 20

Provides bill creation and delivery services for customers.

Accepted Answer

Kubra

Question 21

Involves significant planning, construction and materials

Accepted Answer

Work Order

Question 22

The Lighting Agreement display screen lets you sort columns in ascending or descending order.

Accepted Answer

True

Question 23

Jonathan’s house is scheduled for a credit reconnect.

Accepted Answer

Service Order

Question 24

A customer calls and wants to know the payment terms of their account

Accepted Answer

Financial Master Data

Question 25

Veronica calls Duke Energy. Which section shows Veronica’s phone number, email address and ID verified?

Accepted Answer

Caller Verification

Question 26

Anyone who can create a service order can also modify a service order, regardless of who initially created it.

Accepted Answer

True

Question 27

Choosing the Work Required generates which of the following?

Accepted Answer

MAT code

Question 28

Duke Energy’s bills are formatted here.

Accepted Answer

Open Text

Question 29

True or False: Legacy customer information is converted into the SAP IS-U system and replicated to C4C.

Accepted Answer

True

Question 30

A service order created in error may be canceled.

Accepted Answer

True

Question 31

Used for long-cycle work

Accepted Answer

Work Order

Question 32

Is a specific subtype of service order

Accepted Answer

Trouble request non-outage

Question 33

Clara receives a notice that her grandma’s account payment is overdue.What is Clara's relationship on this account?

Accepted Answer

Third-Party Dunning Recipient

Question 34

Where can you find work centers in C4C?

Accepted Answer

In the navigation panel

Question 35

Meter reads collected in the field are recorded into this system.

Accepted Answer

FCS

Question 36

Cooperative Units is a term specific to new fixtures, poles, brackets etc associated with new lighting.

Accepted Answer

False

Question 37

Field personnel use this management system to view service order details.

Accepted Answer

Service Suite 9 (SS9)

Question 38

If a BP wants to terminate service, but still has an outstanding balance for their lighting, we’ll invoice them for it.

Accepted Answer

True

Question 39

Quickly processes mass amounts of data for CARE, CIP and C4C. Allows us to perform transactions in real time.

Accepted Answer

SAP HANA EE

Question 40

The system used for new connection, upgrades and construction work orders for meters, lighting and vegetation.

Accepted Answer

Maximo

Question 41

True or False: SAP stands for Simulations, Applications and Productivity

Accepted Answer

False

Question 42

The system used primarily by front-office specialists that delivers a seamless experience for customers and employees.

Accepted Answer

C4C

Question 43

This field tells us where service and work orders are on their path to completion.

Accepted Answer

Status

Question 44

The tool that controls the sending of non-pay disconnect orders to MDM.

Accepted Answer

Remote Order Scheduler

Question 45

True or False: IS-U is where front-office specialists access customer information.

Accepted Answer

False

Question 46

Veronica wants to sign up for Water Heater Repair, which is a non-regulated Duke Energy offer. Where can you find this?

Accepted Answer

Recommendations

Question 47

The lighting design and planning are done. The work order has been released. Field personnel can go to Emmett’s property

Accepted Answer

Approved status

Question 48

It’s fine to make changes to a service order with a status of En Route or On Site.

Accepted Answer

False

Question 49

Service Orders can be created automatically or manually.

Accepted Answer

True

Question 50

Managed in Maximo

Accepted Answer

Work Order

Question 51

Includes meter connects, investigations and miscellaneous requests

Accepted Answer

Service order

Question 52

Used for short-cycle work

Accepted Answer

Service Order

Question 53

Jeff, an employee of Hospitality, Inc., is the rep for his company’s account. Which role would you assign Jeff in C4C?

Accepted Answer

Contact Person

Question 54

Carol calls Duke Energy because the guy wires attached to the utility pole behind her house are loose.

Accepted Answer

Trouble Request

Question 55

It is a stand-alone and mash up system.

Accepted Answer

Fiori

Question 56

We design the lighting plan in a system called the Blueprint Review and Internal Highlight Trainer (or BRIGHT).

Accepted Answer

False

Question 57

Which of the following do you think unites Business Master Data with Technical Master Data?

Accepted Answer

A Move-In

Question 58

Veronica asks if you can help her identify whether she has a past-due balance. Which section displays this information?

Accepted Answer

Account Insights

Question 59

The field personnel finished installing Emmett’s lights, and his brightly shining barn is a sight to behold. It is...

Accepted Answer

Completed status

Question 60

In a collective Contract Account, the payment is made at the “child” level.

Accepted Answer

False

Question 61

Appointment windows are required for all service orders.

Accepted Answer

False

Question 62

Which is a type of Business Partner role?

Accepted Answer

Prospect

Question 63

The system that dispatches short-cycle field work.

Accepted Answer

SS9

Question 64

Enables self-service capabilities for Duke Energy’s business, agency, landlord, supplier, and EE partners and customers.

Accepted Answer

Sitecore/SEW

SAP Week 1 Review

Questions 79

SAP Week 1 Review

Questions 79