Salon/spa theory

A goal you know you can complete bc someone did it before is considered:

Features of a product are all about:

When handling a client complaint, you can turn a negative experience into a positive one by:

Which of the following terms defines a benchmark of achievement that can be attained w/in a specific time

All of the following descriptions apply to an independent salon/spa EXCEPT:

It is okay to exaggerate a products ability to perform specific benefits.

Which of the following statements describes a value add-on package?

Details of a short-term goal might include all of the following examples EXCEPT:

Which of the following descriptions identifies the meaning of clientele?

A brief, written acct of personal, educational & prof qualifications & experience is known as a:

Which of the following statement describes a behavioral interview question?

Employment benefits, such as holiday pay,are considered part of an employees regular salary or wages.

Which type of buyer puts up a struggle & has a strong desire to debate w you?

All of the following descriptions identify ways to help create a long-range goal EXCEPT:

Of the items listed, which one is NOT considered a benefit?

Which client type requires accurate info regarding ingre & product application?

All of the following examples represent the team approach EXCEPT:

Which of the following generations was born brown 1980-2000 & is esp brand-loyal?

All of the following guidelines can help you plan your career path EXCEPT:

Features of a product are its characteristics, which might include:

Pareto’s principle is called the:

Which of these descriptions is NOT a guideline to be used when creating a resume?

Which of the following descriptions is NOT a best practice strategy for building a clientele?

The renting of a space, suite or booth by an individual est on a monthly basis is referred to as a(n):

Which of the following actions is rec for pricing retail products?

Passion as a work principle can be described as:

Before an interview begins, you might be asked to fill out a(n):

Which buyer type wants to save money at all costs & is not as interested in quality of the reduction as price?

A goal strategy that states what you want to accomplish is referred to as being:

All of the following statements identify the benefits of sharing knowledge EXCEPT:

“Is this something I can commit to?” Is a question that would be asked when determining if a goal is:

Selling additional services to clients beyond what they originally schedule for a visit is called:

Benefits of a product are all about:

If a client visits. Salon/spa 9 times & spends $70 each time, what is the total revenue from this client?

Jane noticed her in her appt book that all her available appts were full for Thursday. This is called a(n):

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

The type of salon/spa that uses a set business plan provided by a parent company is referred to as a(n):

The average amt spent on services & retail by a spa client during one visit is known as a(n):

Industry statistics indicate that satisfied clients will usually refer how many new clients?

A salon/spa working harmoniously as a group can describe which of the following work ethics?

Showing up on time & ready to work is the work principle:

Four main areas to consider for employment in the esti world are service, management, sales & education.

Options to increase revenue w/o raising prices include all the following EXCEPT:

What percentage of client retention would be achieved if an esti had 8 out of 10 clients return for services?

The process that gives you acces to people & resources w/in the industry that can provide you w opportunities for advanc

Paid holidays, bonuses & insurance are all examples of:

Considering a clients lifestyle, diet, medical issues & subjective concerns means considering skin therapy from a

Who can decide if a goal is realistic?

Setting what type of SMART goal will help you avoid procrastination?

Measurable goals will help you get organized and:

Which of the following statements describes what you should do if you are asked a questions that is discriminatory?

All of the following categories represent top customer demographics to note EXCEPT:

Identify types of treatments & competitive pricing that will attract potential Al clients is a clientele attract method

Sue has 100 clients & 20% of those clients give her 80% of her business. Reward 20% o her clients, how many?

Which of the following buyer motivations is perhaps the easiest to recognize in the salon/spa?

If a client is unhappy w the service provided, this client might tell as many as how many people about it

When comparing the salon/spa vs the esti, which of the following responsibilities is assigned to the esti?

Networking provides all of the following benefits EXCEPT:

The generation that wants to know more about products/business is:

“Out of the products I showed you today, this is the one you end” is an example of

Confirming the exact location of an interview appt, parking availability & approx travel time needed will help you be:

The emotional buyer type bases their purchases on:

What is meant by the Escapist Realm guest experience?

Rotate & rearrange products to achieve all of the following results EXCEPT:

If a client expresses a lack of satisfaction w the finished look, all of the following actions are recommended EXCEPT:

A client retention strategy in which clients reserve a future appt before leaving the salon/spa during their current vis

According to Pareto’s principle, 80% of profits are generated by less than 20% of the work, effort & resources.

A composite of market statistics used to identify the gen characteristics of individual w/in that market is referred to

Which of the following strategies works to involve the client when recommending products?

Gen X prefers:

The tentative client arrives at the salon/spa w which type of budget?

Relevant client attributes & characteristics combined w the financial value of a client are referred to as the:

Which of the following guidelines represent something you should NOT do for a job interview?

When organizing stock fora retail display, group products by brand or:

A realistic goal is one that:

Which of the following time periods identifies the consideration for a short-term goal?

A benefit of written follow-up instructions is to clarify product use for clients, so they don’t leave out steps.

Tracking your progress is accomplished in which of the SMART goals?

A collection of your creative work & documents to show potential clients or employers is known as a(n):

If problems arise w co-workers, always take it to your manager immediately.

Which of the following time periods identifies the consideration for a long-term goal?

A category title for tracking & overseeing clientele-building strategies is CRM, which stands for:

What is considered to be the number 1 reason why clients move on to another salon/spa?

Mary doesn’t always wait to be told what to do. She has a work ethic known as:

Benchmarks for a goal are usually expressed w:

If you don’t waste time or salon/spa resources, you are demonstrating your work ethic has a quality of:

Alicia is open-minded & willing to take a chance on new products w/o hesitation. Alycia is considered what type of buyer

What appx percentage of all clients that visit the salon/spa are lost annually?

Which of the following situations would represent a good time to ask a client for referrals?

Shelly had a client who was very pleased w her services. Her client rec’d Shelly to a friend. This is known as a(n):

For Esti’s just starting out, the most common & immediate source of referrals is:

What document introduces you to the salon/spa & offers a brief summary of why you would like to be employed at a spa?

Leslie wants to identify a short-term goal. Which of the following time periods should she consider for completing

Which buyer type wants to know all the facts about the product & thinks carefully about buying, w/o much regard for wh

During a job interview it is very important to:

Which of the following descriptions is considered a key to successful client relationships?

A short-term goal helps you visualize where you will be in your career next week.

All of the following actions can help ensure an esti is rec’d a product that will benefit the client EXCECPT:

According to industry experts, how often does the ave loyal client visit a salon/spa?

Which of the statements represents a specific goal?