HSB Leadership Final Review, Part 1

Question 1

Emotional intelligence is especially important today because

Accepted Answer

collaboration is a standard way of reaching business goals.

Question 2

When you look at whether or not your project is “do-able,” what should you examine?

Accepted Answer

How long you have to complete the project

Question 3

Active-listening helps you look for meaning behind a speaker's message. One way to do this is

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put yourself in the speaker's place.

Question 4

Which of the following is an important part of tracking a coachee's progress:

Accepted Answer

Meeting with the coachee on a regular basis

Question 5

"Put an oil pan in place first to stop spills." Which step for following directions is this?

Accepted Answer

Go in order

Question 6

Team members complimenting and praising each other are examples of __________ techniques.

Accepted Answer

Motivational

Question 7

Which of the following is an important part of writing down your goal:

Accepted Answer

Using action verbs in your goal statement

Question 8

Successful negotiators often earn the other party's respect by being

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fair and objective.

Question 9

Which role helps ensure that all group members get equal opportunities to share their ideas?

Accepted Answer

Timekeeper

Question 10

Kara says she will help Bob with the budget if he helps her finish a research project. This is:

Accepted Answer

bargaining

Question 11

What should people do if no solution to a problem seems apparent?

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Redefine the problem

Question 12

Which problem-solving method requires you to think of things that could make the problem worse?

Accepted Answer

Reverse brainstorming

Question 13

Paul gets confused by computer terms. What communication barrier blocks effective communication

Accepted Answer

Language

Question 14

What do you need to identify if there are complicated jobs that people are unable to perform?

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Support services

Question 15

Which of the following is a ground rule for brainstorming:

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All ideas are welcome.

Question 16

What do most creative ideas need in order to come into being?

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Period of incubation

Question 17

Nate gets detention for not returning a signed note. What step for following directions is this

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Accepting responsibility

Question 18

When you ask questions in an open-minded way, you avoid

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attacking someone else's idea.

Question 19

Eve sees a boy closing the teacher's desk and says he stole something. This is an example of:

Accepted Answer

Framing

Question 20

Why might group members prefer to use an informal method of consensus building?

Accepted Answer

It allows for face-to-face interaction.

Question 21

Which of the following is the first step in the coaching process:

Accepted Answer

Identify the problem.

Question 22

When scheduling your daily activities, always keep in mind the need for

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flexibility

Question 23

What is an important consideration when giving someone verbal directions for completing a task?

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People process information differently.

Question 24

New York firefighters emerged as leaders during 9/11. What leadership theory is this example?

Accepted Answer

Contingency theory

Question 25

When we face difficult people, emotional intelligence helps us to

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see the reasons people behave the way they do.

Question 26

When assessing strengths and weaknesses, what is wrong with simply saying "I am a good leader"?

Accepted Answer

It's not specific.

Question 27

Which of the following is a benefit of writing down your goal:

Accepted Answer

Clarifying the goal in your own mind

Question 28

Why is it important to evaluate your behavior on a regular basis?

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To learn from your mistakes

Question 29

A leader should be an expert at his/her job. This demonstrates the leadership characteristic of

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Business knowledge

Question 30

Ethical employees are responsible workers who can be counted on to

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complete the tasks they start.

Question 31

An effective technique to use to clarify information when giving verbal directions involves

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demonstrating a procedure.

Question 32

The primary goal of negotiation is to

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reach an agreement.

Question 33

If Sue asks for money after her mom has been laid off, which communication barrier is likely?

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Bad timing

Question 34

Which of these leadership theories features a focus on promoting change and innovation:

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Transformational theory

Question 35

Which tip keeps you from being too hard on yourself when assessing strengths and weaknesses:

Accepted Answer

Identify one strength for every weakness

Question 36

Which of the following best describes a decision-making model:

Accepted Answer

An organized way to make a decision

Question 37

Which is an example of the type of vision that someone can pick up where you leave off:

Accepted Answer

“To offer a drug-free hangout in my neighborhood”

Question 38

If unexpected events happen, which of the following is a true statement about project planning:

Accepted Answer

Plans should change if necessary.

Question 39

Which of the following leadership characteristics would be too difficult to “fake”:

Accepted Answer

Passion for work and people

Question 40

You have ideas for a project but a team member has other ideas. How do you defend your ideas?

Accepted Answer

Present supporting research for your suggestions

Question 41

Team members often are more committed to an activity when they feel a sense of

Accepted Answer

Ownership

Question 42

If the other person becomes emotional during a negotiation, what can help get you back on track

Accepted Answer

Silence

Question 43

Eye contact, facial expression, and body language are examples of

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nonverbal cues.

Question 44

When you ask, “What would I attempt to do if I knew I could not fail?” you are determining your

Accepted Answer

Aspirations

Question 45

A person might schedule a specific time and place to negotiate with another party in order to

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reduce distractions.

Question 46

When you state a fact, it's important to

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be accurate.

Question 47

What is the best way to get an accurate picture of what it will cost to do the project?

Accepted Answer

Prepare a budget.

Question 48

You have to finish an editorial for the paper by Feb. 8. Which is an objective for that goal:

Accepted Answer

Submit editorial for proofreading by February 6.

Question 49

When brainstorming, should you add new ideas that are based on another group member's idea?

Accepted Answer

Yes, because other participants' ideas can trigger new ideas

HSB Leadership Final Review, Part 1

Questions 49

HSB Leadership Final Review, Part 1

Questions 49