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Unit 4 Exam Review
Unit 4 Exam Review
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1
Publicity that is made available to the mass media is an example of ________.
event sponsorship
controlled messages
semi-controlled messages
uncontrolled messages
2
A brand assigned to each product within a company's product mix is a(n) ________ brand.
wholesale
generic
co-brand
individual
3
A bulldozer is an example of ________.
specialized professional services
component parts
raw and processed materials
equipment
4
Which of the following is NOT an example of how not-for-profit organizations use marketing?
A museum conducts a citywide mailing to attract new membership.
Sierra Club promotes it masked costume ball for Halloween in San Francisco
The Ad Council runs a campaign to prevent drunk driving.
The RC investigates the use of alcohol-based drugs for children's diseases.
5
Choose the correct answer
social and cultural environment
technological environment
4 Ps
economic environment
6
Semicontrolled messages include ________.
newsletters
sponsorships of special events
annual reports
news story
7
The middle players in a distribution channel are sometimes called ________.
clerks
salespeople
consumers
wholesalers
8
Marketing has evolved over which general eras?
innovation, production, sales, customer relationship
production, sales, marketing, societal marketing, customer relationship
production, promotion, sales, marketing
production, value chain, purchasing, niche, customer relationship
9
Which of the following is the BEST example of ownership utility?
A collectible item decreases in value over time.
A manufacturer buys raw materials from a supplier to create products.
A store sells a swimsuit to a customer.
A SG store stocks ski equipment at the beginning of the winter season.
10
Choose the correct answer.
individual
co-branded
family
generic
11
Which of the following is NOT one of the common public relations tools?
globally integrated messages
controlled messages
semicontrolled messages
publicity messages
12
Choose the correct answer.
product placement
personal selling
viral marketing
corporate advertising
13
Which of the following is NOT a legitimate criticism of marketing?
hidden fees
catering to an exclusively upscale clientele
the promotion of unsafe products
misuse of personal information
14
Form utility refers to ________.
stocking and displaying products
a product produced from raw materials that pleases the customer
the interesting features of a particular brand's product
the means of ordering products
15
All of the following are stages in the product life cycle EXCEPT ________.
Packaging
decline
introduction
maturity
16
When 8-10 potential customers are asked for feedback on a good or service by a company, they are called a ________.
target market
focus group
control group
demographic group
17
Which of the following is NOT a good way to develop rapport with clients?
responding to suggestions from customers on how to improve services
creating a return policy that is efficient and convenient for the customer
providing high quality products without a money-back guarantee
training customers to have execptional customer service
18
All of the following are steps in new product development EXCEPT ________.
market testing
commercialization
product analysis
brand awareness
19
Choose the correct answer.
satisfy customer preferences before they are even known by customers
convince customers to purchase products that don't really appeal to them
convince customers to buy existing products
create a buyer's market
20
Uncontrolled messages usually take the form of ________.
chat rooms
brochures
publicity
flyers
21
Which of the following statements about advertising in magazines is TRUE?
Advertising in magazines has little competition for attention.
Advertising in magazines is a good short-term tactical tool.
Advertising in magazines has a low cost.
Advertising in magazines reaches a high market segmentation.
22
The advertising campaign "Beef, It's What's for Dinner," is an example of ________ advertising.
corporate
advocacy
comparative
business-to-business
23
A dishwasher is an example of a(n) ________ good.
convenience
shopping
maintenance, repair, and operating
unsought
24
Which tool is NOT used to retain customers in order to stimulate future sales of similar or supplementary products?
suggestions for future purchases
coupons
heavy public advertising
customer service
25
From the seller's perspective, the only revenue-generating component of the marketing mix is ________.
product
perception
price
distribution
26
Choose the correct answer.
convenient shopping
direct selling
direct marketing
telemarketing
27
Which of the following is NOT one of the most common consumer market segmentation classifications?
home ownership
demographic
geographic
psychographic
28
A manufacturer of yachts sets its prices high above its competitors. This is an example of the pricing objective of:
creating an image
maximizing sales
building traffic
cutting costs to survive
29
Choose the correct answer.
viral video
product placement
infomercial
Internet ad
30
Sheets of copper shipped to a factory for plumbing pipes are an example of ________.
component parts
equipment
specialized professional services
raw and processed materials
31
A bag of snack food is bright and colorful and says, "Fritos." This is an example of a ________ brand.
generic
store
manufacturer's
wholesaler
32
Which of the following is an example of a sales promotion?
a television spot claiming the health benefits of a new energy drink
a famous athlete wearing a particular brand of sneakers
a magazine ad for a new car model
a rebate offer on an inkjet printer
33
In the age of identity theft, customers feel that marketers are violating their privacy when they ________.
ask for a price that is considered unfair
direct marketing at children
resell information collected in marketing surveys without permission
use high-pressure selling techniques
34
A new writer who sets a price at a level to get just enough revenues to pay expenses is using the pricing objective of:
creating an image
maximizing profits
covering costs to survive
achieving social objectives
35
What is the last step in the personal selling process?
meeting customer's needs
closing the sale
overcoming objections
following up
36
Which of the following is an example of a situational factor that could affect a consumer's buying decision?
the buyer's motivations
the price of a product
the buyer's social class
the layout of a store
37
The ________ product of a fast food meal is the sandwich, side dish, and drink.
perceived
augmented
actual
value
38
A bag of snack food says, "Walmart's Corn Chips." This is an example of a(n) ________ brand.
private
manufacturer's
family
individual
39
A co. that announces a manufacturer's suggested retail price and then offers a discount off that price is using pricing.
reference
psychological
prestige
dynamic
40
Employees bringing suggestions for a new fast food item to the headquarters of their food manufacturer is an example of:
product analysis
idea generation
idea screening
commercialization
41
What is MOST often the lowest cost transportation mode?
trucks
railroads
airways
waterways
42
Price ________ involves charging a high price for a product initially, then lowering the price over time.
penetration
skimming
discrimination
predation
43
The final step in the marketing process is ________.
market research
product placement
target marketing
maintaining good customer relationships
44
Choose the correct answer
$5.00
$4.50
$5.50
$6.00
45
Choose the correct answer
promotional tools
marketing objectives
market distribution
organizational weaknesses
46
_______ increase a company's sales by selling to new customers and increasing a firm's sales to its existing customers.
Order getters
Order takers
Office personnel
Order influencers
47
When competition for customers became more intense during the sales era, businesses began to ________.
undertake aggressive sales tactics to "push" their products
take advantage of opportunities to market on the Internet
use marketing concepts from an earlier era
focus on quality control measures to produce better quality products
48
All of the following are perceptions of brand EXCEPT brand ________.
quality
license
association
awareness
49
eBay, which never owns the various items it sells, can be considered a(n) ________.
outlet
retailer
agent/broker
end user
50
Members of the marketing team are MOST often involved with ________.
licensing contracts and advertising
negotiating between buyers and sellers of the goods and services
sales promotions, public relations, and advertising
advertising, human resources, and customer relations