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San Antonio 7 IP Telco Flashcards | StudBud
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San Antonio 7 IP Telco
San Antonio 7 IP Telco
19 terms
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Flashcards
19 cards
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Questions
19
Answers
1
AT&T offers products and services that effortless connected experience for customers
False
True
2
Google Assistant and AT&T TV
Requires a sports package, and HBO Max
Requires Netflix subscription and Google Login required
Requires Googles Apps only and self set up
Requires A cloud DVR and voice remote
3
Where do you find the option to change your market or M & P Channel?
change settings
Bookmarks
Change market
comments
4
What are the AT&T Fiber speeds offered to customers?
AT&T Fiber offers 100Mbps, 3000Mbps, 1Gbps
AT&T Fiber offers 100Mbps, 300Mbps, 1Gbps
AT&T Fiber offers 1000Mbps, 3000Mbps, 5Gbps
AT&T Fiber offers 10Mbps, 30Mbps, 1Gbps
5
McAfee Security Suite is included in the price of AT&T broadband for customers with 3Mbps and above.
True
False
6
What is the best approach for using the myCSP search function? (select all that apply)
Additional Resources
Use the “Sort By” option to filter results
Service Chat/.Site Instant Message Platform
Use questions or phrases
7
What two things should a customer do in order to receive the BEST pricing for EDSP (Everyday Simple Pricing)?
Must be self install, 12 month term acceptance
Bundle Services, 12 month term acceptance
Must be on the highest package, Must be with AT&T for minimum of 1 year
Must be on the highest package, Must be self install
8
AT&T connects customers everywhere by using what products?
AT&T TV, Directv APP, Unlimited Plans
AT&T TV, DSL Internet, Router
Unlimited Plans, Markets, Decision Flows
Directv App, Metered Services, Directory Tool
9
Where will you find a list of all M&P articles you have bookmarked?
Directory tool
Speakeasy
MYCSP/KM
MYCSP/KM Bookmarks
10
What does AHT stand for?
At Home Tips
Average helping Time
Average Handle Time
Average Hack Trend
11
What does ABC stand for?
Always Be Closing
After Broadband Connections
All Broadband Customers
All Bands Care
12
What does the acronym AER stand for?
Acknolwledge, Empathize, Reassure
Always, earmark, responses
Apple, Errands, Resolve
Accept, Empathize, Respect
13
Bundled pricing is when AT&T Internet bills together with at least one other qualifying product on the same bill.
True
False
14
With the AT&T Internet 1000 package, HBO Max comes at no additional charge.
False
True
15
The AT&T Smart Home Manager app allows AT&T Internet & Fiber customers to?
Record their favorite shows when paired with a DIRECTV HD DVR
Manage and personalize their home Wi-Fi
Record their favorite shows when paired with a DIRECTV HD DVR
Access remote control for DIRECTV
16
How many products in the Uverse Family?
4
6
3
6
17
How long do you place a customer on a hard hold?
50 sec
90 sec
30 sec
80 sec
18
How long is a soft hold?
15 sec
90 sec
35 sec
30 sec
19
Where do you locate coverage for a customer wanting AT&T Internet?
No Installation
ALL AT&T Internet is Fiber
www.att.com
Free Equipment
