A medical assistant is preparing a community resource library. Which of the following actions should the assistant take?

Compile a list of local community agencies.

The assistant should Identify that which of the following factors can Interfere with the test results in a Papanicolaou?

Using an over-the-counter vaginal cream prior to the test.

A MA is explaining a venipuncture procedure to a patient. Which of the following statements should the assistant make?

I’ll be collecting a blood sample from you today. It will stick your arm.

A medical assistant is composing business correspondence. Which of the following features should the assistant use?

A subject line in all capital letters.

The patient wants to discuss a treatment with the provider. Which of the following techniques can be used to help?

Use a reflective statement to recognize the patient's concerns.

Which of the following is a medical assistant's role in pulmonary function testing (PFT)?

Coach the patient through the test.

A MA in an outpatient facility is preparing a patient for a venipuncture. How should the patient be identified?

Ask the patient to state and spell their full name and provide their DOB.

The patient has private insurance and has workers comp. The assistant should recognize which of the following?

Paid in full by workers' compensation

A MA is performing an ear irrigation for an adult patient who has a cerumen Impaction. What is the first step?

Pull the pinna of the ear up and back.

A MA is administering an intramuscular Immunization.Which of the following actions should the MA take?

Cleanse the site in a circular motion from the center outward

A MA prescribes oxycodone to a patient after abdominal surgery.Which of the following describes this type of medication?

Oxycodone is a Schedule ll substance and has high abuse.

A patient calls to cancel a post-op appointment. For what reason should the medical assistant document this information?

To prove that the office was not negligent.

A first-time patient is late arriving to the office. Which of the following should the medical assistant say first?

"Hello. Welcome to our office."

What actions should a med. assistant take to verify the quality of venipuncture supplies before blood draw?

Inspect the intergrity of the needle's seal.

A MA is reinforcing teaching with a patient about a transdermal patch. Which instructions should they include?

Select a different application location for each new patch

Which of the following tech. should a medical assistant use to confirm a patient's understanding of insulin?

Observe the patient as she performs a self-demonstration

Which of the following instructions should a med. assistant give to a patient when administering an enteric-coated tab?

"Swallow the tablet whole with a glass of water."

In which of the following locations should a medical assistant place the electrode for lead V4?

The fifth intercostal space, left midclavicular line

A garbage fire has been started. Which of the following actions should the assistant take first with the RACE acronym?

Evacuate staff and patients from the immediate area.

It is determined that there are charges that exceed the usual, customary fees. Which of the following is correct?

Adjust the patient's account to reflect no unpaid charges.

A MA is adminstering eye ointment to a patient. Which of the following actions should the assistant take?

Apply a thin ribbon of iintment along the conjunctival sac

Which of the following is a step in the process of skin preparation prior to a surgical procedure?

Clean the surgical site with antiseptic

Which of the following items in a medical office are considered administrative office supplies?

Letterhead, envelopes, and business cards

A MA is teaching a patient about pulse oximetry. Which of the following statements should the assistant include?

"Remove your nail polish before the test.”

Which of the following actions should a medical assistant take first when encountering patients?

Examine personal religious cultural values, beliefs to identify any biases

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NHA CCMA Exam A

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1
A medical assistant is preparing a community resource library. Which of the following actions should the assistant take?
Compile a list of local community agencies.
Collect feedback from patients about their experience with the resources.
Make a spreadsheet that has the contact information of services.
Update the community resources information.
2
What information should the MA enter into the appointment calendar when scheduling a patient for a skin rash?
Daytime phone number
Date of birth
Patient's identification number
Diagnosis code for dermatitis
3
The assistant should begin by explaining that pediculosis is which of the following types of infection?
Bacterial
Parasitic
Fungal
Helminthic
4
The assistant should Identify that which of the following factors can Interfere with the test results in a Papanicolaou?
Douching 1 week prior to the test.
Engaging in intercourse 48 hr prior to the test.
Using an over-the-counter vaginal cream prior to the test.
Taking prescribed oral birth control pills.
5
A MA is scheduling diagnostic tests for a patient's liver and pancreas. Which of the following is being assessed?
Digestive
Integumentary
Respiratory
Cardiovascular
6
A MA is explaining a venipuncture procedure to a patient. Which of the following statements should the assistant make?
I’ll be collecting a blood sample from you today. It will stick your arm.
I'm here to draw a blood sample for a test. It won't hurt at all.
I’ll be puncturing your vein with this needle.
I'm going to draw a blood sample. I'm sure that you aren't going to faint.
7
The assistant should recognize that varicella is transferred through...
Bloodborne
Foodborne
Airborne
Vector-borne
8
A medical assistant is composing business correspondence. Which of the following features should the assistant use?
Center aligned dateline and salutation.
A complimentary closing.
Indented paragraphs in the body of the letter.
A subject line in all capital letters.
9
The patient wants to discuss a treatment with the provider. Which of the following techniques can be used to help?
Tell the patient he has nothing to worry about.
Use a reflective statement to recognize the patient's concerns.
Ask the patient why he does not trust the assistant with the information.
Examples of patients who have similar concerns to reassure the patient
10
A MA Is preparing 1 g/kg of charcoal for a patient who weighs 176 lb. How many grams of charcoal should be given?
79g
353g
387g
76g
11
Cardiac patients on Mondays and Wednesdays and all oncology patients on Tuesdays and Thursdays. Schedule?
Wave scheduling
Modified-wave scheduling
Cluster scheduling
Stream scheduling
12
Which of the following cell structures is instrumental in helping the body mobilize and secrete mucus?
Centrioles
Mitochondria
Cilia
Ribosomes
13
Which of the following is a medical assistant's role in pulmonary function testing (PFT)?
Instruct the patient in the use of the inhaler used in testing.
Check the patient's vital signs during the test to ensure stability.
Administer the proper medication prior to the test.
Coach the patient through the test.
14
A MA is looking at the medications a patient takes. Which of the following medications is available in sublingual form?
Atorvastatin
Propranolol
Metoprolol
Nitroglycerin
15
A MA is preparing to assist with suturing a wound. Which of the following items should be in the sterile field?
Scalpel
Skin Retractor
Hemostat
Bandages
16
Which of the following types of documentation should be taken if a lacaration occurs from a sharp container?
Advance Beneficiary Notice (ABN)
Quality control log
OSHA Form 301
CMS-1500 claim form
17
A patient has a fee of $200. He has a 90/10 coinsurance and has met the deductible. What amount should he pay?
$30
$20
$40
$50
18
A MA in an outpatient facility is preparing a patient for a venipuncture. How should the patient be identified?
Ask the patient to state and spell their full name and provide their DOB.
Ask the patient to state their age and address.
Ask the patient to verify their examination room number.
Ask the patient for their provider's name.
19
During a routine venipuncture, the patient becomes pale and diaphorectic. What condition does the patient have?
Shock
Seizure
Syncope
Nausea
20
The patient has private insurance and has workers comp. The assistant should recognize which of the following?
Paid in part by private insurance and in part by workers compensation
Paid in full by workers' compensation
Paid in full by the patient's private insurance
Paid in full by the patient
21
A MA is performing an ear irrigation for an adult patient who has a cerumen Impaction. What is the first step?
Place the patient in the prone position.
Insert a cotton-tipped applicator into the ear canal.
Cool the irrigation solution to 15.6° C (60° F).
Pull the pinna of the ear up and back.
22
A med. assistant is preparing a patient who has psoriasis to be examined. What type of characteristics will be observed?
Gray, crusty
Brown, flat
Silver, scaly
Yellow, waxy
23
Which of the following EKG artifacts is caused by a disconnected electrode and results in the tracing of the paper?
AC interference
Interrupted baseline
Somatic tremor
Wandering baseline
24
A MA is caring for a patient who is 5° 7" tall. Which of the following is the patient's height in centimeters?
145 centimeters
114 centimeters
170 centimeters
36 centimeters
25
A MA is administering an intramuscular Immunization.Which of the following actions should the MA take?
Cleanse the site in a circular motion from the center outward
Hold the needle and syringe at a 459 angle to the skin
Cleanse the site with povidone-iodine solution.
Select the patient's forearm as the site of injection.
26
A medical assistant should follow chain of custody guidelines for which of the following types of laboratory results?
Digoxin levels
Blood cultures
Lead levels
Parentage testing
27
A patient has scabies. Besides gloves, which of the following pieces should the assistant wear?
Gown
Mask
Goggles
N95 Respirator
28
A MA has to collect a routine CBC from a healthy 10 month old. Which of the following is the best collection site?
Media antecubital vein
Cephalic vein
Left heel
Third finger of left hand
29
A MA prescribes oxycodone to a patient after abdominal surgery.Which of the following describes this type of medication?
Oxycodone is a Schedule ll substance and has high abuse.
Oxycodone is a Schecule l controlled substance and has low abuse.
Oxycodone is a Schedule IV controlled substance and has low abuse
Oxycodone is a Schedule V controlled substance and has high abuse.
30
A patient calls to cancel a post-op appointment. For what reason should the medical assistant document this information?
To explain the loss of revenue.
To prove that the office was not negligent.
To demonstrate confidentiality
To deny future appointments.
31
A first-time patient is late arriving to the office. Which of the following should the medical assistant say first?
"What is your best phone number? We couldn't reach you this morning."
"Have a seat. We will be with you shortly.”
"Hello. Welcome to our office."
“Please complete these forms and return them to the desk.”
32
What actions should a med. assistant take to verify the quality of venipuncture supplies before blood draw?
Check the vaccu of the tube.
Inspect the intergrity of the needle's seal.
Verify htat the adapter is the correct color.
Determine that the tourniquet is the prper size.
33
When should the code on glucose cuvettes be compared to the code on the glucometer?
Before a patient is tested
At the beginning of the shift
After a new package of cuvettes is opened
Following an error code
34
Which of the following medical record documentation templates Is organized by the entity that supplied the data?
Problem-oriented
CHEDDAR format
Source-oriented
SOAP format
35
A MA is reinforcing teaching with a patient about a transdermal patch. Which instructions should they include?
Remove the old patch 1 hour before applying a new patch
Apply lotion to your skin before applying the patch
Do not shower with the patch on
Select a different application location for each new patch
36
Which of the following tech. should a medical assistant use to confirm a patient's understanding of insulin?
Observe the patient as she performs a self-demonstration
Offer the patient a website to visit for directions
Provide the patient written instructions
Repeat the instructions to the patient
37
Which of the following instructions should a med. assistant give to a patient when administering an enteric-coated tab?
"Swallow the tablet whole with a glass of water."
"Chew the tablet thoroughly before swallowing."
"Crush the tablet and mix it with applesauce."
"Dissolve the tablet in a glass of water before drinking."
38
In which of the following locations should a medical assistant place the electrode for lead V4?
The fifth intercostal space, left midclavicular line
The fourth intercostal space, left sternal border
The anterior axillary line, lateral to VG
The left midaxillary line, lateral to V5
39
A garbage fire has been started. Which of the following actions should the assistant take first with the RACE acronym?
Evacuate staff and patients from the immediate area.
Turn off the oxygen in the adjacent examination rooms.
Use the office fire extinguisher
Close the doors and windows.
40
It is determined that there are charges that exceed the usual, customary fees. Which of the following is correct?
Wait until an overpayment of the approximate amount balances the deficit.
Request payment at the point of service during the patient's next visit.
Adjust the patient's account to reflect no unpaid charges.
Leave the unpaid balance on the record until the end of the revenue cycle.
41
Which of the following routes for taking a patient's temperature is the most accurate?
Rectal
Temporal
Oral
Axillary
42
When the provider palpates the major portion of the liver, which of the following abdominal quadrants is being palpated?
Right lower
Left upper
Right upper
Left lower
43
A MA is adminstering eye ointment to a patient. Which of the following actions should the assistant take?
Hold the ointment tube parallel to and above the patient's eye
Have the patient keep her eye open after application
Apply a thin ribbon of iintment along the conjunctival sac
Apply the ointment from the outer canthus to the inner canthus
44
A MA notes she has a healing fracture of the distal femur. Where is this?
Just below the shoulder
Just below the hip
Just above the knee
Just above the elbow
45
Which of the following is a step in the process of skin preparation prior to a surgical procedure?
Rinse the surgical site with warm water.
Sterilize the surgical site.
Clean the surgical site with antiseptic
Scrub the surgical site with a sterile brush.
46
Which of the following items in a medical office are considered administrative office supplies?
Examination table paper, stethoscopes, and otoscopes
File cabinets, storage bins, and shelves for records
Letterhead, envelopes, and business cards
Computers, telephones, and chairs
47
When reading the consent form, she expresses concerns about the treatment. Who is responsible for counseling the patient
Medical assistant
Administrative assistant
Administrative manager
Provider
48
A child has pinworms. Pinworms are what type of micro-organism?
Protozoa
Helminths
Fungi
Bacteria
49
A MA is teaching a patient about pulse oximetry. Which of the following statements should the assistant include?
"Remove your nail polish before the test.”
"Clip the probe onto your second toe."
“This test will measure your pulmonary capacity.”
"Cold hands improve the test's accuracy."
50
A MA is caring for a 4-month-old infant who has a temp. of 100.4° F. Which of the following is this temp. in C?
38C
36.5C
34.2C
37.5C
51
Which of the following actions should a medical assistant take first when encountering patients?
Prepare contact information for medical interpreters
Learn phrases for greeting patients in the predominant cultures in the area
Examine personal religious cultural values, beliefs to identify any biases
Plan to use demonstrations to indicate what the patient has to do
52
Which of the following steps for a fingerstick should a medical assistant complete first?
Cleanse the site with an antiseptic wipe.
Select the appropriate part of the third or fourth finger.
Position the blade of the lancet across the lines of the fingertip.
Confirm the correct identity of the patient.
53
Which of the following should a MA identify as the purpose of a category ll code in procedural coding?
Tracks provider performance measures
Indicates special circumstances
Indentifies preventive measures
Works as a temporary code
54
A MA has requested a preauthorization for a patient's refferal. Which of the following is a reason for it to be denied?
The service is provided after the expiraation date.
The speciality provider's national provider indetifier is not included
The approved visits are listed in the authorization comments section.
The patient previously submitted and recieved a self-refferal
55
A medical assistant is using a scale with a height bar to measure a patient's height. Which of the following is correct?
Have the patient stand up straight and look to one side.
Lower the horizontal bar gently so that it rests on the top.
Raise the height bar when the patient is standing on the scale.
Have the patient face the weight indicators on the scale
56
Which of the following should the assistant use to document magnesium sulfate?
Magnesium
MgSO4
Magnesium sulfate
MS
57
Which of the following terms show discomfort and difficulty breathing?
Dyspnea
Pneumothorax
Pneumonia
Eupnea
58
A MA receives a chemical splash in her eyes. Which of the following actions should the assistant take first?
Complete an incident report.
Call emergency services.
Check the material safety data sheet.
Flush the eyes with tepid water.
59
When an error in paper medical records occurs, a medical assistant should do what?
Erase the entry in the medical record.
Use correction lfuid to correct the entry.
Leave the error in the medical record.
Draw a line through the error and intial it.
60
Patient says, "I regret no taking better care of myself. I won't be able to accomplish what I want."What stage is he in?
Depression
Acceptance
Anger
Bargaining
61
A MA is cleaning the instruments used in a minor surgery. Which of the following is the first step in this process?
Sanitization
Chemical sterilization
Autoclave
Wrapping
62
A MA is explaining instructions about how to take a buccal tablet. Which of the following instructions is correct?
"Swallow the tablet whole."
"Place the tablet under your tongue."
"Dissolve the tablet in water."
"Place the tablet between your gums and cheek.”
63
A patient does not know what a antitussive is. Which of the following responses should the assistant make?
"It is a medication that reduces nasal membrane swelling."
"It is a medication that relieves allergy symptoms.”
“It is a medication that suppresses the cough reflex."
"It is a medication that helps with coughing up mucus.”
64
A patient request a female doctor but one is not available. What is the appropiate response?
Reassure the patient that the male provider will be respectful.
Instruct the patient to visit an emergency room.
Help the patient in locating a provider to accommodate the patient's needs.
Decline treatment of the patient.
65
Which of the following foods should the assistant recommend as the best source of Insoluble fiber?
Pears with skin
Cooked white rice
Popcorn
Strawberries
66
In which of the following scenarios should a medical assistant choose a CPT modifier?
For a routine service performed by the provider for a healthy patient
For special circumstances applied to a procedure performed by the provider
For a follow-up procedure performed by the assistant
A examination performed to diagnose a condition and to determine treatment
67
Which of the following indicates the level at which the medical assistantshould inflate the cuff?
30 mm Hg above the brachial pulse cessation
30 mm Hg above the reappearance of the brachial pulse
30 mm Hg above the radial pulse cessation
30 mm Hg above the reappearance of the radial pulse
68
What should be included on the CMS-1500 claim form showing the necessity of a procedure?
Place of Service
Diagnosis Code
Modifier
Charges
69
An alert notifying of a medication interaction appears on the screen. Which of the following actions should be taken?
Notify the patient of possible interactions with the prescribed medication.
Override the alert and enter the prescription.
Consult with the provider before continuing to process the prescription.
Call the pharmacist to obtain information about alternative medications.
70
A MA is preparing a patient who has CHF for an examination. Which of the following should be expected?
Headaches
Palpitations
Shortness of breath
Chest pain
71
A patient has moderate hearing loss. Which action should be taken?
Use longer sentences to keep the patient's attention,
Keep her hands still to avoid distracting the patient.
Remain within the patient's view to allow lip-reading.
Speak with a raised pitch when clarifying information.
72
Which of the following groups of EKG leads are biopolar?
Leads l, ll, lll
Leads V4, V5, and V6
Leads aVR, a VL, and aVF
Leads Vl, V2, and V3
73
A medical assistant is disposing of a needle used to inject a influenza vaccine. Which of the following is correct?
Replace the biohazard sharps container once it is half-full.
Drop the syringe, needle first, into the biohazard sharps container.
Use gauze to break off needle and place in biohazard sharps container.
Recap the needle before disposing of it in the biohazard sharps container.
74
A MA is measuring vital signs of an adult. Which of the following blood pressure readings in stage 2 hypertension?
135/80 mm Hg
150/95 mm Hg
110/80 mm Hg
120/85 mm Hg
75
Which of the following laboratory results should the medical assistant recognize is abnormal?
Potassium 3 mEg/L
Platelets 350/mm3
Sodium 138 mEg/L
Red blood cell count 5.2/mm3
76
A MA needs to remove all living micro-organisms a towel clamp. Which of the following methods should be taken?
Ultrasonic
Sterilization
Disinfection
Sanitization
77
At what time of day will a patient's body temperature be at its lowest?
In the morning
Bedtime
At Midday
In the late afternoon
78
The provider evaluates the injury, sutures it, and releases the patient. What is the correct level of examination?
Detailed examination
Comprehensive examination
Expanded problem-focused examination
Problem-focused examination
79
A MA is preparing to collect a patient's temp, via the tympanic membrance. Where is this located?
Under the tongue
In the ear
Under the arm
On the forehead
80
A med. assistant receives a denial of payment for a cholecystectomy, demed "noncovered service." What should be done?
Instruct the patient to contact the insure about the denial of payment.
Submit an appeal for the denied claim.
Resubmit the claim with a diffrent procdure code.
Submit a new claim.
81
Rash on a patient. Multiple solid elevations that are less than 0.5 cm in diameter. How should this be documented?
Vesicles
Macules
Papules
Pustules
82
Provider places an open sharps container in the linen hamper. Which of the following is the appropriate action?
Dispose of the linen hamper's contents as a biohazard.
Question the provider.
Disinfect the contents of the linen hamper with bleach.
Prepare a report for OSHA.
83
Which of the following cell structures is the source of energy for a cell?
Endoplasmic Recticulum
Golgi Apparatus
Ribosomes
Mitochondria
84
A MA is discussing information with a patient about a new med. that is prescribed. Which of the following is correct?
Tell the patient to stop taking the medication when the symptoms resolve
Tell the patient to disregard new adverse effects.
Tell the patient to modify the dose as necessary
Reinforce teaching about the frequency of medication administration.
85
According to OSHA, which of the following should a medical assistant place in a regular waste container?
A capillary tube
A positive culture plate
Suture staples
An empty urinhigontainer
86
A medical assistant is using a butterfly needle. Which of the following actions should the assistant take?
Hold the needle by its wings.
Insert the needle into the skin at a 45° angle.
Release the tourniquet after 2 min.
Activate the safety device before removing the needle.
87
A MA is looking at a patient's medical history. Which of the following laboratory results in a appointment scheduled?
Fasting blood glucose 168 mg/dL
Hematocrit 42.2%
Potassium 4.3 mEq/L
BUN 10 mg/dL
88
A MA is writing a place of professional correspondence to a consulting provider. How should the data be recorded?
January 1st, 2020
1st of January, 2020
January 1, 2020
01/01/2020
89
Which of the following techniques should a medical assistant use when bandaging a wound?
Extend the would dressing 3 to 5 inches beyond the bandage
Wrap the wound from distal to proximal
Bandage fingers and toes to prevent futher injury
Moisten and apply ointment before bandaging
90
If a MA drops a sterile instrument and replaces it without cleaning, what torts has the MA committed?
Abandonment
Negligence
Defamation
Battery
91
American Assoclation of Medical Assistants' (AAMA) Code of Ethics, which of the following responses should be made?
"It was nothing serious. You'll see her soon enough."
“We'll see her every week or so during her recovery."
"I can't share any information about what happens at my job."
"She broke a couple of bones, but she'll be fine."
92
Which of the following cardiac procedures is within a MAs scope of practice and does not require a license?
Angiogram
Holter monitor application
Cardiac Doppler
Nuclear stress test
93
A MA is measuring the circumference of an infant's head. Which of the following actions should the assistant take?
Place the measuring tape so it covers the infant's ears.
Place the zero mark of the measuring tape against the infant's forehead.
Positoin the infant prone on the examination table.
Mark the measuring tape and record the measurement after the vist
94
When preparing a patient for Holter monitoring, which of the following actions should a medical assistant take?
Vigorously dry the patient's skin prior to electrode placement.
Ensure tension is on the lead wires after electrodes are in place.
Wash the patient's skin with soap and water prior to electrode placement.
Apply the electrodes while the patient is in a standing position.
95
The primary code in the CPT coding system consists of how many digits?
Four digits
Two digits
Seven digits
Five digits
96
A patient feels there is no improvement in his diagnosis. How should the MA document this?
“That isn't fair. Our office treats many patients successfully.”
"You could take a different medication and then you'll feel better.”
"I'm sure that the provider can help you get better.”
" I think that you feel that your treatment is not effective."
97
A MA is administering an intramuscular injection into the gluteus medius. What angle should this be done at?
45 degrees
15 degrees
25 degrees
90 degrees
98
A medical assistant is testing a patient's visual aculty using a Snellen Chart. Which of the following is correct?
Have the patient close their left eye behind an occluder while using right.
Make sure the patient does not lean forward.
The floor should be marked at 20 ft and the patient should stand there.
Have patient read smallest to largest line.
99
A MA is measuring a patient's oxygen saturation with a pulse oximeter. Which of the following actions is correct?
Instruct the patient to take several deep breaths.
Report a reading of 97% to the provider.
Check capillary refill in the patient's finger.
Wash the site with soap and warm water.

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