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ACS 430 Exam One
ACS 430 Exam One
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G&S Chapters 1-4 Cialdini Chapters 1, 2, 3, 5, 6
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1
According to Gass & Seiter, persuasion is best thought of as:
a science and an art
a science
an art
baloney
2
Marketing to niche groups such as empty nesters is:
pointless
segmentation analysis
multimodel marketing
layered marketing
3
The idea that persuasion requires free choice or free will focuses on
the outcome
the dog
the receiver
the source
4
When companies donate to charities or sponsor causes, they are engaging in:
organizational ingratiation
corporate social responsibility
faux philanthropy
philanthropic deception
5
When experts in one field are assumed to be experts in new and unrelated fields.
The Double-Blind Effect
The Conformity Effect
The Halo Effect
The Dyadic Effect
6
This rule requires that one person try to repay, in kind, what another person has provided:
rule of threes
rule of compliance
rule of reciprocation
rule of commitment
7
Cialdini says this allows us a very appealing luxury because we don’t have to think hard about the issues anymore.
standard evaluations
meditation
authority
consistency
8
To ensure a persuasive message will have a
lasting effect
on receivers:
increase their involvement
decrease their self-monitoring
increase their intelligence
increase their stupidity
9
Brands that are handmade, organic, or artisanal rely on which approach?
buzz marketing
aspirational branding
sloganeering
authenticity
10
Which of the following concepts is the most important for Cialdini’s research on the influence of
LIKING
?
cats
cognitive dissonance
authority
similarity
11
A defining feature of attitudes is that they are unmeasurable:
False
True
12
The arena in which persuasive attempts enjoy the greatest likelihood of success is:
interpersonal
television
print media
cinema
13
According to the “Tipping Point” theory, people who have lots of expertise and know-how are known as:
connectors
mavens
salespeople
dorks
14
Which persuasive strategy below is designed to increase consumer engagement through active participation?
sentiment tracking
product placement
online advertising
gamification
15
Petty and Cacioppo’s ELM postulates that there are two routes to persuasion:
a pure route, and a borderline route
an ethical route, and an unethical route
self-persuasion and other persuasion
a central route, and a peripheral route
16
Compliments produce just as much liking whether they are perceived as true or untrue.
False
True
17
Weaker attitudes are better predictors of behavior.
False
True
18
Whether a particular brand is considered cool, nerdy, elegant, sexy, or fun refers to
brand personality.
False
True
19
In G&S, the outer circle represents __________persuasion, while the inner circle represents _______ persuasion.
pure, borderline
symbolic, nonsymbolic
borderline, pure
free choice, free will
20
Central processing involves all of the following
except
cognitive elaboration
ability to process information
greater motivation
heuristic cues
21
Which of the following refers to paid content that masquerades as a news story or educational material?
native advertising
infotainment
buzz marketing
crowdsourcing
22
Whether a source possesses credibility is determined primarily by:
the receiver
the media
the message
the source
23
The primary dimensions of credibility are:
charisma, ethos, and credibility.
expertise, competence, and qualification.
sex appeal, humor, and scent
expertise, trustworthiness, and goodwill.
24
Word-of-mouth marketing (WOM) based on social networks is also known as:
consumer-centric marketing
viral marketing
branding
multi-modal marketing
25
This principle says we are persuaded by an influencer’s title, expertise, and professional clothing:
authority
social proof
liking
celebrity endorsements
26
Salespersons
provide suggestions to their circle of friends such as, “You should try it,” (Gladwell).
True
False
27
In Gladwell’s Tipping Points, a product or idea can’t take off unless it has inherent appeal. This is known as
momentum magic
dynamism
gravitational pull
stickiness