stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Reception knowledge Flashcards | StudBud
Explore
/
Reception knowledge
Reception knowledge
13 terms
·
StudBud Administration
·
160 plays
Introduction to reception and basic knowledge check
Flashcards
13 cards
F
Practice quiz
P
Host live
L
Questions
13
Answers
1
What do you do if you feel a debit card is stolen
Ask them for another card
Phone 911
Ask them why they have a stolen card
excuse yourself & get the manager
2
How do you keep cash and cheques safe?
Draw
Give to your manager
Bum Bag
Till
3
The receptionist is..
The first impression and ambassador for your salon
Someone how books and cancels appointments
Everyone in the salon does this
The least important person in the salon
4
What act relates to client's personal data and how it is stored?
Data protection Act
Health and Safety at Work Act
Trade Description Act
Sale and Supply of good and services Act
5
When you are a customer, if a shop hands you one of these what do you do?
not sure
Put it in your purse / wallet
Ask for them to change it to a new one
take it to the bank to change it
6
How should you speak when on reception?
Fast using hairdressing terminology
Paced, clearly using simple terms
Slowly, clearly
Quickly, loudly
7
If your client handed you one of these notes to pay for service, what would you do?
Refuse it is not legal tender in England
Send them to the bank and ask them to return
Check its real and take it
Ask your manager
8
When can you stop accepting the old £5 note from
May 2017
May 2020
May 2019
May 2018
9
If you client had CBD for £45, treatment for £12, olaplex for £15 her total bill would be..
£72
£71
£73
£74
10
What could happen if you did not take and record appointments correctly ?
Stylist could run behind
You could loss future business
You may have to offer compimentary services
Clients would be unhappy waiting
11
What are legal forms of tender we can accept?
Sterling, Scottish notes,cheques, credit cards, debit cards
Sterling, debit cards, cheques, debit card, credit cards
Cash and cheque only
Sterling, Euros, cheques, debit cards, credit cards
12
How do you check that cash is not counterfeit?
sharpie pen
Ask your manager
UV light / pen
check against booklet kept at reception
13
The consequences of breaking client confidentiality is ?
Nothing
Legal case, loss of business and reputation
Clients will not be bothered
Displinary procedures
