Which one of the following BEST defines a personal zone in terms of communication?

The area where effective communication takes place.

When resolving conflicts:

Listen to one another and discuss your feelings.

When solving conflicts; which of the following is DESTRUCTIVE?

Giving up on resolving the conflict

Which of the following is an example of an “I-Message”?:

It bothers me when you tap on your desk, please stop.

I-messages should be used to:

Express feelings without making people defensive

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Adult Roles and Financial Literacy State Test Review- Strand 4

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Strand 4- Communication

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Questions 9

Answers

1
Methods of constructive communication include all of the following EXCEPT:
I-messages and clarity or clarifying.
Timing, asking questions, and reflective listening.
Respect, consideration and avoiding intense anger.
The need to be right.
2
“When the dishes aren’t done, I get frustrated because it creates more work for me to do” is:
A Blaming technique
An Active Listening technique
A Questioning technique
An I-Message technique
3
Which one of the following BEST defines a personal zone in terms of communication?
It is what we say and the distance we say it from.
How close we let people stand next to during conversation.
The distance from which we normally hear a conversation.
The area where effective communication takes place.
4
If one's verbal message conflicts with their non-verbal message, people tend to believe the:
Combination of the two messages
Non-verbal message
Verbal message
5
Relationships become stronger when communicating on a:
Personal and honest level
Validating and honest level
Superficial and honest level
Personal and validating level
6
When resolving conflicts:
None of the above.
Listen to one another and discuss your feelings.
Be indirect in how you express your feelings.
Stand your ground and defend your position.
7
When solving conflicts; which of the following is DESTRUCTIVE?
Talking one at a time
Giving up on resolving the conflict
Avoiding personality attacks
Attacking the problem, not the person
8
Which of the following is an example of an “I-Message”?:
Would you mind if I asked you to maybe stop the tapping?
Stop tapping on your desk!
Please stop tapping on your desk.
It bothers me when you tap on your desk, please stop.
9
I-messages should be used to:
Express feelings without making people defensive
Cause the other person to change
Create solutions
Change behavior of the other person

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