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On the job
On the job
25 terms
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25 cards
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Questions
25
Answers
1
Which of these terms refers to customers who are loyal to a particular cosmetologist
Walk in’s
Loyalists
Personnel
Client base
2
If you default, it means that you
Opened a new line of credit
Paid your bills on time
Failed to repay a loan
Were asked to leave your job
3
The first reality when you are in a service business is that your career revolves around
Serving your clients
Making a profit
Making yourself happy
Helping your coworkers
4
Which of these strategies will help you effectively meet your clients needs?
Say whatever is necessary to make a sale
Be punctual
Always put yourself first
Once you have a job, stop learning and focus solely on working
5
When is the best time to think about getting your client back into the salon?
Just after they leave the salon
While they are still in the salon
Before they arrive at the salon
Several days after they leave the salon
6
Which of the following information is not typically included in the job description?
All of the employees responsibilities
All of the employees duties
The specifics of the individual employees salary
The attitudes the employee is expected to have
7
Which of the following methods of compensation isn’t likely to be encountered in the salon industry
Salary
Commission
Commission plus tips
Salary minus tips
8
Payment structure often used to motivate employees to perform more services, thereby increasing their productivity
Hourly rate
Salary plus commission
Salary plus tax
Weekly rate
9
The active recommending and selling products to your clients for at home use is known as
Soft selling
Wholesaling
Ticketing
Retailing
10
The common range for commissions is
15 to 25%
50 to 80%
20 to 30%
25 to 60%
11
A document that outlines all the duties and responsibilities of a particular position in a salon or spa
Rental agreement
Employment agreement
Résumé
Job description
12
Strategy that does not represent a marketing technique that will help you expand your client base
Be reliable, positive, and respectful of clients
Send the clients birthday cards with special offers inside
Rush through services so that you can see more clients each day
Start a business card referral program
13
Which of these is usually the best form of compensation for a new salon professional to start out?
Commission
Salary
Salary plus commission
Tips
14
The Internet is a powerful medium to ___ and attract new clients
Share secrets
Build your reputation
Reach lost relatives
Improve your skills
15
It is recommended that you select which of these people as a role model?
Stylist in the salon
Vendor
A friend
Client
16
A good way to get the conversation started on retailing products is to
Not share the product benefits as clients will not understand them
Have dim, subtle lighting in the retail area
Place the product in the clients hands
Rarely offer sales promotions
17
Make yourself available for public speaking anywhere that will put you in front of people in your community who are
Already have a stylist
Ready to listen
Potential clients
Potential friends
18
Once you understand the principles behind selling, you can also feel good about providing your clients with
Gift certificate
A friendly smile
Valuable service
More products than needed
19
Keeping track of where your money goes is one step towards making sure that you
Have a good work ethic
Maintain confidence
Always have enough
Always have more than you need
20
The practice of recommending and selling additional services to your client is known as
Retailing
Ticket upgrading
Incentivizing
Hard selling
21
Serious consequences for not reporting cash tips as income including fines/potentially jail time as well as
Increasing the employer match of your 401(k) savings account
Decreasing your borrowing power
Raising your Social Security retirement income
Raising bureau of labor‘s endorsement of cosmetology
22
The percentage of the revenue that the salon takes in from services performed by a particular cosmetologist
Wage
Salary
Tip
Commission
23
Being a good team player includes
Refusing to be subordinate
Striving to help others
Focusing on your work
Withholding your knowledge
24
Becoming a proficient sales person, you must be able to apply all but which of the following principles of selling
Always use a hard sell approach, stressing why client must purchase product
familiar with features/benefits of the various services/products you sell
Deliver your sales talk in a relaxed, friendly manner
generate interest/desire in customer by asking questions
25
Which of these is a recommended method of increasing your income
Spending more money
Retailing less
Working more hours
Lowering your prices for services
