Chapter 2 Careers in Hospitality

At what level does the employee need to begin to provide leadership?

Firm or fixed personal/business beliefs not easily changed without good reason.

To "sell" your qualifications and skills to a future employer, you should have a clear, concise

A resume should contain unpaid volunteer positions as well as paid positions

Which is the best example of a Moral Compass?

Contains work/school experiences, awards, certificates that demonstrate ability.

Customer unknowingly gives you $100 extra on their bill. _____ are considered in your actions.

The following are methods to building positive self-esteem, EXCEPT:

What, exactly, does a hospitality professional look like?

Position develops specific skills/capabilities to be transferred from one position to another.

When should someone begin developing themselves into an industry professional?

Which is NOT one of the four main components of guest service performance standards?

During an interview, it is okay to stretch the truth a little if it helps you to get the job.

A person with low self-esteem feels good after making fun of others.

A resume should be a detailed 4-5 page document summarizing all your education and experience.

Which is NOT a category that should be included in all resumes?

A HPT professional must have good verbal skills more so than writing skills.

Which is the typical career path in HPT?

Observable behaviors and actions that are required of your HPT position.

When dressing for an interview, you should:

Training program from AHLEI that teaches how to deliver guest services that go above and beyond

You are asked to create a flyer of guest services. This is a form of a:

The rules or standards governing the conduct of a person or the conduct of professionals.

Self-esteem means doing things that make other people happy no matter how it makes you feel.

How many people are estimated to work in the U.S. Lodging Industry?

All career paths in HPT require some sort of experience.

Time invested in industry that allows workers to travel up the career ladder.

Hard skills are used to follow established protocols.