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Quiz! for formative assessment
Quiz! for formative assessment
16 terms
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StudBud Administration
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19 plays
Let this quiz inspire your own quiz for formative assessment.
Flashcards
16 cards
F
Practice quiz
P
Host live
L
Questions
16
Answers
1
Where can i check the payment history of a customer in Casa?
Offers
Billing - PAP
personal profile - Credit
Billing - Transactions
2
How can i know the cancellation fees of an existing customer?
CSR- services - deals and bundles
Casa below the address
DST remarks
Casa - personal profile - CSA
3
In which tool can i check the technician's notes?
FFH
DST
Casa notess
csr
4
Which tool do we use to create a new customer?
Casa
DST
CSR
FFH
5
Parmi ces scénarios, lequel doit-on cliquer sur « Book Appoitment » pour faire intervenir un technicien ?
Sekf install help
SHS installation
PF installation
Optik TV
6
Does the customer have to pay installation fees if they decline Self install?
False
True
7
using Onesource: Can we reopen a BAN in casa?
False
True
8
when you apply a credit it takes a day to show on the customer's end
False
True
9
Parmi ces outils, lequel suis-je censée utiliser pour avoir une visibilité sur les derniers e-mails envoyés au client ?
Mytelus
Casa
CSR
Casa - three dots - Notifications
10
from the examples below what is NOT a credit value?
deposit
Established
restricted
B ( stands for broke)
11
Where can i add a discount in CSR desktop?
Check Credit
Services
Manage discount
Offers
12
you can reopen an account in casa no matter what
True
False
13
What are the cancellation fees of internet?
15$ per month remaining on the contract
10$ per month remaining on the contract
No cancellation fees
20$ per month remaining on the contract
14
Does the customer have to pay $175 to have a tech moving a smoke detector inside his home?
False
True
15
Which one of these plans ISN'T an OPTIK TV plan?
Essentials
Basics+ essentials
3 theme packs & 1 premium
Core + 1 premium
16
Where can i send a Customer an email or an SMS?
go/send
csr
mytelus
Casa
