stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Principles of Business and Financing Study Guide Unit 1 Flashcards | StudBud
Explore
/
Principles of Business and Financing Study Guide Unit 1
Principles of Business and Financing Study Guide Unit 1
20 terms
·
StudBud Administration
·
96 plays
ye ye
Flashcards
20 cards
F
Practice quiz
P
Host live
L
Questions
20
Answers
1
If I want to know if I should underline a book title or italicize it, where should I get?
dictionary
Publisher's style manual
talk to the reader
a good friend
2
It is easier for employees to develop positive customer/client relations if employees understan
the customer is like most others
the customer is a possible problem
the customer is a unique individual
the customer is in a hurry
3
To be able to explain and defend ideas, you must have good...
reading skills
verbal skills
computer skills
technical
4
When organizing information in a business report, be sure to...
interpret the data
remain objective
determine the purpose
create an outline
5
The main reason a customer would not come back would be a lack of
courtesy from salesperson
advertised merchandise
customer-service personnel
available parking
6
What style of communication is appropriate for evaluation interviews?
Techinal
Casual
Formal
Routine
7
When businesses need to formalize the info provided to employees, they often use...
Lateral communication
Verbal communication
Written communication
upward communication
8
When asking questions with an open-mind, avoid...
tell the truth
sharing your opinion
attack differing opinions
suggest a better way
9
If someone puts their name and info at the end of a letter, what is that?
an attachment
good etiquette
A carbon copy
A signature
10
What should you not do in a discussion?
share a personal experience
build on somebody else's comment
point out missing info
summarize what's been said
11
Why should you organize info before preparing a business report?
for fun
to arrange findings in a logical manner.
to identify the target audience
understand purpose
12
In order to be understood while one the telephone, you should...
enunciate clearly
not speak
speak from notes
speak fast
13
With the block letter format, it will...
no indents
right justification
have indent on the first paragraph
double-spacing
14
When confirming orders or requests, make sure to provide...
a map of all business locations
exchange rates
all necessary information (duh)
product ratings and grades
15
Which is a textual graphic?
map
flowchart
pictograph
Pie chart
16
All calls coming into a business should end pleasantly in order to...
help you get a good review
make the best use of your time
give accurate information
leave a good lasting impression
17
Individuals who can defend their ideas objectively to others need to have effective...
logical evidence
personal opinions
unrelated studies
emotional information
18
Why would a business practice good customer relations?
promotes quality service
prevents objection
makes regular customers
segments the business market
19
Which of these shouldn't you do?
chill out
be a good person
just pick the long one
Give out somebody's information without their permission
20
Why should you take notes?
helps you focus
don't lol
Information will be needed later
audience needs to do something
